1,025 Reviews of Big Star Cadillac - Service Center
He was very professional, not pushy at all and extremely patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend. patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend. More
Keith makes sure all our needs are taken care of. I appreciate him and him going above and beyond for us. It’s always a pleasure to deal with when we visit the dealership. He makes the difference. appreciate him and him going above and beyond for us. It’s always a pleasure to deal with when we visit the dealership. He makes the difference. More
service department I would like to give a special shout out to Jeff Dial, my service advisor at Ron Carter Cadillac in Friendswood. He was a pleasure to deal with. Too I would like to give a special shout out to Jeff Dial, my service advisor at Ron Carter Cadillac in Friendswood. He was a pleasure to deal with. Took my car in for oil change. He called next day to let me know he was gonna check for oil leaks and assign a technician to it. My car was is shop from Friday thru Wednesday and Jeff called daily with an update. If i missed his call, he always answered when I called back (no voicemail). I've never had a service advisor be so attentive. I bought my car at Ron Carter and have had all maintenance done there and have not had any issues with service department. It can be an inconvenience to be without your car but Jeff made it much more enjoyable. Thanks Jeff! Mona Kurthy More
Everyone very professional and helpful Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican also very helpful. More
GMs Response Not The Truth To Pierce at Ron Carter Cadillac. Your response to our problem stated on our SRX is not truthful. Your service dept. repaired a specific problem we br To Pierce at Ron Carter Cadillac. Your response to our problem stated on our SRX is not truthful. Your service dept. repaired a specific problem we brought the car in for and did not fix it properly. For you to say it was not related is not truthful. Do not try to skirt the issue. You wanted more money to fix the problem you were supposed to fix in the first place. I believe most consumers completely understand this. More
Sales and service. Excellent sales and service. I leased 3 and purchased 1.....With 1 of the best salesperson ever...Amie Gulli is an Asset to your company... Thank Excellent sales and service. I leased 3 and purchased 1.....With 1 of the best salesperson ever...Amie Gulli is an Asset to your company... Thank You ....As a Famous American,once said.... I shall return..,, More
No service at service dept. Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm done with this dealership. More
AMAZING First of all i want to say how everyone was just friendly and nice i really appreciated the way they treated us. We went just to ask a few question ab First of all i want to say how everyone was just friendly and nice i really appreciated the way they treated us. We went just to ask a few question about our situation which my husband and i believe there was nothing that we could do. When we met one of the sales person Mo shurafa who was really Friendly with such a wonderful attitude.We explain to him our situation and he said that he was going to do everything he could and he did i am glad he was able to help us fix our problem. I would recommend Mo since he is a wonderful person who treats his customers wonderfully. More
Poor Service update ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely co ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely concerned about what happen and wanted all the details. Asked that I contact him if I was even in the area for service again. I am from out of town and had a problem with my brakes so decided to take my Escalade to the dealer. I am an insurance adjuster from out of state, here trying to help get everybody with damage inspected so they can get their claim settled and repairs made quickly. I have appointments daily so getting my car fixed quickly is important. I walked in to the service department around 8:30am and was promptly greeted. I explained to the gentleman that I needed to get some service done to my vehicle. The service adviser asked me what name the appointment was in. I told him I didn't have an appointment and explained my situation. All I got from him was a chuckle and smirk when he told me "I MIGHT can get to you in two or three days". He didn't even bother to ask what I needed done or anything else. Not even an offer to try. Pretty poor service. Sure, I am not a local person and may never be back, but you can be assured I won't be coming here should I ever be back in the area. I took my vehicle to Norman Frede Chevrolet and they took me right in. More
Above and Beyond I can't say enough good things about this dealership and the people who work there. I took my car in for service and Lisa Bridges went above and beyo I can't say enough good things about this dealership and the people who work there. I took my car in for service and Lisa Bridges went above and beyond to keep me happy. Always had a smile on her face and went out of her way to make me feel at home. Lisa handles herself professionally and courteously at all times, even when communicating through email. Thank you Lisa for an unforgettable experience. More