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1,026 Reviews of Big Star Cadillac - Service Center
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June 24, 2022
Brought my Xt5 in for an oil change and tire rotation which was handled quickly and efficiently. Bobby Miller answered all our questions and was professional and helpful! which was handled quickly and efficiently. Bobby Miller answered all our questions and was professional and helpful! More
by Gkinateder
Employees Worked With
Bobby Miller, zzBritney zzNorman
June 23, 2022
Always a pleasure t bring my Escalade to this dealership! They are always polite & helpful. They listen to your requests & always explain everything in detail! Owning a Cadillac has been a great experience! They are always polite & helpful. They listen to your requests & always explain everything in detail! Owning a Cadillac has been a great experience! Big shout out to my service rep Ainsley who took great care of me! More
by GrammyCrow
Employees Worked With
Ainsley
February 28, 2022
Brought my car to be checked out and to see if the warranty that the car has covers the brakes and wipers like it says there and been here almost 3 hours with no update until I have to go up there and warranty that the car has covers the brakes and wipers like it says there and been here almost 3 hours with no update until I have to go up there and ask and for them to tell me it’s not covered like the warranty says but never bothered to come tell me anything till I went up there after 2 and 1/2 hours. So now they only gonna put only the wipers and wash my car. So what’s the point of putting warranty for that and paying soo much and it won’t cover it like the other dealer finance guy told me from Sterling McCall where I got it from!!! This is crazy! Thx for the wipers and wash More
by LaGuerita
Employees Worked With
A D
December 30, 2021
Big star Cadillac customer satisfaction is 100 percent no problem is to big to solve 👍👍 problem is to big to solve 👍👍 More
by Blackgirl3670
December 27, 2021
The staff were really nice and patient with me and my wife. They didn't charge us for unnecessary work nor parts. It is a relief to know I can send my wifebto you all and know she won't be taken advantag wife. They didn't charge us for unnecessary work nor parts. It is a relief to know I can send my wifebto you all and know she won't be taken advantage of... More
by Felixshan316
Employees Worked With
Other Employees :
Dylan Basurto, Wiem Head, zzDiana zzOrendorff, zzDylan zzBasurto
December 10, 2021
Hey I’m in getting my vehicle serviced . There doing a quick and amazing job . Dylan came and greeted me . He was the one who sold me my XT6 and now I’m thinking of buying a Escalade and now I’m Super exc quick and amazing job . Dylan came and greeted me . He was the one who sold me my XT6 and now I’m thinking of buying a Escalade and now I’m Super excited !!!! More
by alemanj.2102
Employees Worked With
zzDiana zzOrendorff, zzDylan zzBasurto
December 07, 2021
Big star Cadillac is a very friendly dealership. The staff are always very helpful and knowledgeable. Bobby in-service make sure that every appointment is on time and that everything works out correctly staff are always very helpful and knowledgeable. Bobby in-service make sure that every appointment is on time and that everything works out correctly. While I was waiting in service Dylan stopped by and made sure that if I had any questions he could answer them and made me feel very comfortable during my weight. More
by Vicki_mancil
Employees Worked With
Bobby Miller, zzDiana zzOrendorff, zzDylan zzBasurto
November 04, 2021
Wow if customer service factors into your process of patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It se patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It seems the Warranties ,packages and all would be grand fathered Well actually just Honored yet at every point so few they have tried to crab walk and or become very incompetent on basic and vital issues.. Never again More
by Honda2.0T
Employees Worked With
Service and call center .. no call backs , zzBritney zzNorman
August 07, 2021
Efficient, courteous staff. The option to make an appointment for vehicle service needs is a huge convenience. appointment for vehicle service needs is a huge convenience. More
by jrunner5856
Employees Worked With
