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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,306 Reviews
Call Service Center (281) 819-4641

1,306 Reviews of Big Star Cadillac - Service Center

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August 10, 2025

Ansley was great and helped get everything done that was needed. And worked to get things covered through the extended warranty. More

by MAR1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

August 09, 2025

When I bring my suv in for service, Ainsley keeps me informed as to the progress of my suv. Ainsley customer service is fantastic. More

by tagriffin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

August 08, 2025

Bobby is amazing! He is knowledgeable and courteous. Love working with him. The work can be cleaner at times. My seats were left reclined way back and I have a den More

by Hiramprz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2025

Great service through the entire appointment. Communication was great, technician let us know everything that was going on. More

by Minorbap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

August 05, 2025

Great job as always. Love the new showroom. They need half and half at the coffee bar. More

by joel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

August 04, 2025

Poor customer service, poor to no communication, unable to get a hold of service advisor and service manager for days. 5 days to update programming, no loaner /concierge service as promised. Car was towed More

by thermodyneair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 06, 2025 -

Big Star Cadillac responded

Thank you for your feedback. We are deeply sorry to hear about your recent service experience. We understand your frustration and agree that this is unacceptable. It's clear we failed to provide the level of service you deserve, and the automated follow-up calls would seem insensitive given your experience. We are reviewing our internal processes to ensure this does not happen again. We would like the opportunity to make this right. Please contact our Service Director, Vennie Trevino, at vtrivinojr@bigstarcadillac.com so we can personally address your concerns and earn back your trust.

August 03, 2025

Victor was a great Sales man and not pushy and had lots of patience with us. Albert was awesome also and took care of some things for us More

by SSHERBROOK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor
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Aug 04, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 02, 2025

I’ve always had excellent service at Big Star from my salesman to the concierge that comes and drop off a car if I have to have a loaner and especially my service representative Ainsley, she always takes More

by hollubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George
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Aug 04, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 01, 2025

Time for warrant reprogram took 30 minutes but reticle sat 3hrs and 45min to before work was done More

by CLOPEZ195261
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience due to the long wait. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

July 31, 2025

Very pleasant experience. Ainsley was very thorough; on point. My new go to for any of my car’s needs. More

by tyricethomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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