Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,254 Reviews of Big Star Cadillac - Service Center
Sort by
May 22, 2025
The arrival and the attention to details was great customer service. I purchased my 2024 GMC Denali from Big Star GMC in Baytown and they could learn something from your their customer service. The customer service. I purchased my 2024 GMC Denali from Big Star GMC in Baytown and they could learn something from your their customer service. The customer service at Big Star GMC is the worst I've ever seen and I would never recommend anyone to that dealership. If you sold trucks I would buy one from you all. I'll be coming back to your location to service my 2024 GMC Denali. More
by Fhinojosa
Verified CustomerEmployees Worked With
May 22, 2025
Ansley goes over and beyond for her customers and I have never had a service rep treat me or take care of me they way she has. never had a service rep treat me or take care of me they way she has. More
by SANDRAMLB
Employees Worked With
May 19, 2025
I like the cleanliness of the dealership and the helpfulness of its people. Bobby was was very helpful and took care of me as if I was a family member. I would definitely do business with him again helpfulness of its people. Bobby was was very helpful and took care of me as if I was a family member. I would definitely do business with him again and maybe make a new purchase. More
by jmelvinjr
Employees Worked With
May 17, 2025
Good service make sure the problem is taken care of transportation service is greatly appreciated the best dealership I dealt with transportation service is greatly appreciated the best dealership I dealt with More
by Blackgirl3670
Employees Worked With
May 16, 2025
I had a really bad experience with big star. I'm very disappointed the way they handle my car services. They kept my vehicle for so long and the issues were never resolved. I've contacted anothe I'm very disappointed the way they handle my car services. They kept my vehicle for so long and the issues were never resolved. I've contacted another dealership to see what they can do to help me out and fix my car. More
by KHEERANI786
Employees Worked With
May 15, 2025
Always efficient and very accommodating. I actually look forward to getting my vehicle serviced at Big Star! I actually look forward to getting my vehicle serviced at Big Star! More
by mwycough46
May 14, 2025
Lee was OUTSTANDING! He worked very hard to make sure we had a vehicle while ours was being repaired.The vehicle however has continued to have problems since it left the He worked very hard to make sure we had a vehicle while ours was being repaired.The vehicle however has continued to have problems since it left the shop. We have since moved out of the area and are just going to drive it. More
by ugomez
Employees Worked With
May 13, 2025
Bobby is a true professional. Always greets me with a smile and acknowledges my name. As long as I drive a Cadillac, I will always see Bobby for service! Always greets me with a smile and acknowledges my name. As long as I drive a Cadillac, I will always see Bobby for service! More
by lrntoney
Employees Worked With
May 11, 2025
You could improve on your shuttle service by extending the time frame for available service the time frame for available service More
by kjbracey
Employees Worked With
May 11, 2025
Great customer service from Ainsley, always kept in touch with me, and with my warranty company. Ainsley strives to go the extra mile for her customers! with me, and with my warranty company. Ainsley strives to go the extra mile for her customers! More
by tgoochi78114
Employees Worked With
