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Big Star Cadillac

Friendswood, TX

4.7
2,516 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 2,516 reviews

November 03, 2024

The staff was friendly and professional. The building was nice and clean and had a friendly ambience. More

by pvictorian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deyemy
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 03, 2024

Fast service Very friendly personnel. Uber Driver as well. Same Day Service, Free car wash that’s a plus More

by SYLVIAAYALA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 03, 2024

Excellent service. Prompt and efficient service. Will keep coming back, you won my business. Thanks Ainsley More

by mikermunday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 03, 2024

Jason was very polite and knowledgeable. Most importantly, he listened to what I wanted and kept the conversation focused on that. He was very polished and soft spoken. Great experience! More

by TXMARSHALL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Ramsland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 03, 2024

Friendly service, easy to work with. Really enjoyed my buying experience, definitely would recommend them to anyone in need of a new vehicle! More

by ceclarkson
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

Everything was amazing, the service, the communication, the loaner car, the speed in which I was helped!!! More

by JULIANAPALOMAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

Our salesman, Mario, was great! He made the sale very easy! We will be loyal customers moving forward! More

by brooke34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Paniagua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

Casie was easy to work with and answered all questions quickly and with indepth knowledge. More

by BRIANSINNOTT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

I needed two things repaired on my car. I asked the best day to bring it in. Unfortunately after the first thing was repaired, I was called and told I would need to bring it in another day More

by Keisha Lambert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 02, 2024

Albert was very professional and honest Wait time wasn’t bad at all and waiting area was great. More

by SJ1000000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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