Big Star Cadillac

Bobby is always helpful. He is always available to answer any questions about your service He is always available to answer any questions about your service More

Mark made me feel welcome. He saw me standing there and approached me and asked if I had been helped. He told me he had to get a report to another customer and he'd be right b He saw me standing there and approached me and asked if I had been helped. He told me he had to get a report to another customer and he'd be right back to help me. He did just that. He was very knowledgeable about the different options and packages available. He explained to me the different levels that the Escalade came in. Something that I had plenty questions about. He answered all my questions, with patience. He treated my wife and 9 year old daughter like he would want his to be treated. Mark is a big asset to Big Star. I can see myself continuing to do business with him as well as refer others also. More

Gary did a great job of getting me the right vehicle and made the purchase process fast. He did everything possible to have everything ready for me when I arrived and did a great job of going over the featu made the purchase process fast. He did everything possible to have everything ready for me when I arrived and did a great job of going over the features. More

Yall have always service My truck and I have always been 100% satisfied, and always ready when promised 100% satisfied, and always ready when promised More

Customer Friendly. Professional and prompt customer service. It was a pleasure working with the staff. Professional and prompt customer service. It was a pleasure working with the staff. More

Jason was awesome, helpful and knowledgeable and absolutely no pressure... just what I look for when dealing with a sales person. Big Star should more people like him! absolutely no pressure... just what I look for when dealing with a sales person. Big Star should more people like him! More

My experians at the dealership was a great for my oil change for my car change for my car More

José Terán is a very nice person. He explained to me what was going to get done on my car. He took care of me by getting me a vehicle to move around in He explained to me what was going to get done on my car. He took care of me by getting me a vehicle to move around in More

Outstanding service crew and kept me informed of things ongoing with my car while they had it. Wasn't there very long for the oil change and wash! Keep up the good work!!!! ongoing with my car while they had it. Wasn't there very long for the oil change and wash! Keep up the good work!!!! More

We had a very pleasant experience with our sales rep, Wiem. She was extremely personable, very down to earth and knowledgeable about the specifics concerning the XT4. We were originally told that the in- Wiem. She was extremely personable, very down to earth and knowledgeable about the specifics concerning the XT4. We were originally told that the in-service date on which the 5-yr warranty began was just days before, but were later informed that that date was actually in 2021 so it only applies to 2026, so that was a disappointment. Otherwise, our experience with Wiem was a very positive one. We had a very meaningful connection and interaction with Wiem and were in a very positive mood as we left the dealership. My mother is elated with her decision to transition from Cadillac’s sedan to Cadillac’s compact SUV as she’s been a faithful consumer of Cadillac going on nearly 35 years. We’re very thankful to Wiem and for Wiem’s investment in our happiness as customers. More