Big Star Cadillac

Jackson did great. I was surprised at the lack of pressure for me to buy a vehicle. I was surprised at the lack of pressure for me to buy a vehicle. More

Service was great but I was not happy that I needed a part replaced after just 1 year of service on a new vehicle. part replaced after just 1 year of service on a new vehicle. More

Very professional. Took care of all my requests and needs. Surprised they didn’t want to upgrade me to newer vehicle but I wasn’t really ready that day. Took care of all my requests and needs. Surprised they didn’t want to upgrade me to newer vehicle but I wasn’t really ready that day. More

First, I would definitely purchase another vehicle from Big Star Cadillac-yes, even though it means another 470-mile round trip to do so. Mr. Paniagua was very professional, courteous and helpful throughou Big Star Cadillac-yes, even though it means another 470-mile round trip to do so. Mr. Paniagua was very professional, courteous and helpful throughout the entire transaction. He answered my questions quickly by return text and he did not try to r get me to purchase add-ons I neither wanted nor needed. My two uh-oh moments were first when I was offered my finance rate which we easily got reduced once the finance department dug a little deeper; and the second one was when I arrived to find out that the dealership had removed the tonneau cover which had been pictured in their ads. In fairness to the dealership, it was not mentioned in the description of options, but what a disappointment to end up with the holes in the rail where said cover had been. Had that not been the case, I would have rated the entire transaction and the dealership 5 stars. All said, my wife was impressed enough with Mr. Paniagua that she told him she would be willing to drive back down when she is in the market for a new vehicle. And the transaction involving selling my vehicle to the dealership was 6 star. More

Mark is top notch and over the years has helped my family and me purchase over 10+ Cadillacs cars/SUVs. We consider him family and have never been disappointed by the services provided. He is knowledgeable, and me purchase over 10+ Cadillacs cars/SUVs. We consider him family and have never been disappointed by the services provided. He is knowledgeable, respectful and actively listens to your questions/concerns. The most recent transaction, 08/24/24, was a success and another wonderful experience. I’d highly recommend Mark for a one of a kind experience. He will never steer you wrong and will always advocate the buyer. There is no one else I’d trust. So if you are looking for the best deal possible, ask for Mark Mauricio, you will not be disappointed! More

Mario was amazing to work with. He answered all of my questions and worked with me to make sure I was happy with the deal I received. Highly recommend him and the Big Star dealershi He answered all of my questions and worked with me to make sure I was happy with the deal I received. Highly recommend him and the Big Star dealership. More

The service was impeccable and exceptionally efficient. Their promptness was impressive, despite the comfortable and well-maintained waiting area with complimentary snacks and beverages. Although I persona Their promptness was impressive, despite the comfortable and well-maintained waiting area with complimentary snacks and beverages. Although I personally would not have minded waiting longer, I must commend their expertise and efficiency. I highly recommend their services and would gladly return. A well-deserved 10/10 rating. More

I had a service coupon that had expired on 8/18/2024. I was unable to use it within the prescribed date due to caring for my aging Mother. I drove in for a service item and Albert made the coupon "valid" I was unable to use it within the prescribed date due to caring for my aging Mother. I drove in for a service item and Albert made the coupon "valid" by consulting with the Service Director which made the coupon "Valid/good". Albert kept me informed of the service progress. Excellent Service Tech. More

It's my first time to be the dealer. Peoples're nice and gave great custom Peoples're nice and gave great custom More

This is the first time I have been unsatisfied with my service. When my brand new car was delivered the tire was flat and missing a cap. When my car went in for service all they did was patch the hole wit service. When my brand new car was delivered the tire was flat and missing a cap. When my car went in for service all they did was patch the hole without even providing the missing tire cap as promised. My sales rep blamed the leaking tire on the weather. The day after my car was delivered the corner of the windshield cracked without the car ever being moved, or driven. Again it was blamed on the weather and I was told it would be fixed during the first service appointment but it wasn't. Very unhappy with Big Star Cadillac for treating my car like a Kia. More