Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
2,543 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,543 reviews
September 21, 2024
Service was great. I will definitely be returning. Mr. Albert was a great service advisor. Definitely would recommend the dealership for your service needs. I will definitely be returning. Mr. Albert was a great service advisor. Definitely would recommend the dealership for your service needs. More
by aedwardsmclean
Verified CustomerEmployees Worked With
September 20, 2024
I recently had an outstanding experience with the service provided, and I must say Bobby Miller truly stands out as the best in the business. From the moment I reached out, Bobby was attentive, knowledgeable provided, and I must say Bobby Miller truly stands out as the best in the business. From the moment I reached out, Bobby was attentive, knowledgeable, and went above and beyond to ensure all my needs were met. His professionalism and friendly demeanor made the entire process smooth. I highly recommend Bobby for anyone seeking exceptional service. More
by MCROWDER5
Employees Worked With
September 20, 2024
Excellent customer service, enjoy working with Jose Teren. He's always looking out for my best interest. Maintence department is superb also. Teren. He's always looking out for my best interest. Maintence department is superb also. More
by LDFIAH
Employees Worked With
September 20, 2024
I have been bringing my 2024 Cadillac Lyriq to Big Star Cadillac for service despite not having purchased my vehicle from them. I want readers, shoppers, and potential customers to know how I have been tre Cadillac for service despite not having purchased my vehicle from them. I want readers, shoppers, and potential customers to know how I have been treated exceptionally well. The team at Big Star Cadillac has consistently gone above and beyond in addressing my requests and concerns, even providing me with rides and taking me home when needed. I haven't experienced this level of care and attention elsewhere, notably at Classic Cadillac in Galveston, where I originally bought the vehicle. Big Star Cadillac, your outstanding service has made a lasting impression on me. I might be just one customer, but I am profoundly grateful and loyal. When it's time for my next vehicle, you will undoubtedly be my first stop. Thank you so much for everything. More
by PRINCESSA BALDERAS
September 20, 2024
David was the difference maker on this deal he went above and beyond for me to buy this and beyond for me to buy this More
by paulinatennis
Employees Worked With
September 20, 2024
Excellent service, significantly improved interaction with my service advisor. I’d also like to give kudos to the concierge on the pick up and delivery of the car. with my service advisor. I’d also like to give kudos to the concierge on the pick up and delivery of the car. More
by sdyo2
Employees Worked With
September 19, 2024
A used part took 2 weeks to come in which turned out to be the wrong part. New part took 2 days to come in. Seemed like a big delay that totally could have been avoided. Overall satisfied with the work do be the wrong part. New part took 2 days to come in. Seemed like a big delay that totally could have been avoided. Overall satisfied with the work done on my vehicle. More
by jermeltodd
Employees Worked With
September 19, 2024
The most excellent customer service just walking in the door with a dead battery. Put my mind at ease, ordered a ride to get me home, took care of Servive, quickly next day, providing an estimate, and adde door with a dead battery. Put my mind at ease, ordered a ride to get me home, took care of Servive, quickly next day, providing an estimate, and added oil change! I was treated like royalty! Thank you!! More
by Deb.leighton2
September 19, 2024
Hello! My name is Kennetha I brought my car into the dealership to get an oil change. Lee took GREAT care of me, while I was waiting for them to finish my c My name is Kennetha I brought my car into the dealership to get an oil change. Lee took GREAT care of me, while I was waiting for them to finish my car, he come to tell me I had a nail in my tire. He made sure that the tire was changed out. I was very thankful for that because I was driving to Dallas on the next day. Thank you Lee More
by kennethaplez11
Employees Worked With
September 19, 2024
I just love Ms Amie! I’ve known her for about 10 yrs, she’s the nicest and caring person! This is my 5th Cadilac I owned! I love my new XT6 cherry 🍒 red 2024. Thank you I’ve known her for about 10 yrs, she’s the nicest and caring person! This is my 5th Cadilac I owned! I love my new XT6 cherry 🍒 red 2024. Thank you Ms. Amie!!! 🥰👍🏼🥰 More
by joy-2da-world
Employees Worked With
