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Big Star Cadillac
Friendswood, TX
2,641 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,641 reviews
March 04, 2013
I visited the facility three times. Made my purchase on my third visit. Great customer service and knowledgable salesman. I was not dressed in diamonds or pearls, but was treated as if I were. Very frien my third visit. Great customer service and knowledgable salesman. I was not dressed in diamonds or pearls, but was treated as if I were. Very friendly staff. My initial visit was at the Lexus dealership next door, but left due to bad service. Very happy with my new car!!! More
by CarmenMagana
Employees Worked With
zzGeorge zzClark
March 03, 2013
Great service! Love my car, hope my first service/maintenance visit is as great as my first experience when I purchased the car. Keep up the good work! service/maintenance visit is as great as my first experience when I purchased the car. Keep up the good work! More
by montevideo
Employees Worked With
Julio Zavala, zzJulio zzZavala
February 14, 2013
Jimmy Mauricio is very knowledgeable and displayed patience. I had a great car buying experience with this dealership and Jimmy Mauricio. I would and have recommended Jimmy to others looking to buy a patience. I had a great car buying experience with this dealership and Jimmy Mauricio. I would and have recommended Jimmy to others looking to buy a car. I would definitely purchase my next Cadillac via Jimmy M. More
by JoyB3
Employees Worked With
Jimmy Mauricio, zzJimmy zzMauricio
February 09, 2013
Very Friendly and very helpful- answered all questions. Good location for future service ; like the ideas service will be provided by dealer. Bought additional coverages in case are is ding. Good location for future service ; like the ideas service will be provided by dealer. Bought additional coverages in case are is ding. More
by ddommert
Employees Worked With
January 29, 2013
George was a first class salesman. He was very attentive and made the process very smooth. I now have a fantastic new Caddy and a great friend. Thank you Ron Carter. and made the process very smooth. I now have a fantastic new Caddy and a great friend. Thank you Ron Carter. More
by sjl2178
Employees Worked With
zzGeorge zzClark
January 27, 2013
George was great to work with throughout the process of buying a new vehicle. I described to him what I was looking for in a new vehicle and he was able to direct me to a vehicle that I love and ensure it buying a new vehicle. I described to him what I was looking for in a new vehicle and he was able to direct me to a vehicle that I love and ensure it fit into my price point. He was friendly, informative, and is committed to ensuring I was/am satisfied with my new vehicle. Thanks! More
by RVerhoek
Employees Worked With
zzGeorge zzClark
January 21, 2013
I shopped numerous Cadillac Dealerships before I bought my 3rd Escalade from Ron Carter and my saleman Alex Duron. Ron Carter and Alex were by far the most professional, courteous, informative and genuine my 3rd Escalade from Ron Carter and my saleman Alex Duron. Ron Carter and Alex were by far the most professional, courteous, informative and genuine of all the dealerships and salemen that I dealt with. Being a salesperon myself, I consider myself a good judge of salesmen qualities and Alex has them. I was not rushed, harrassed and it was obvious that Alex was "Old School" and felt the customer was always right. What impressed me the most is when I discovered the day after I signed all the paperwork and drove my new Escalade home that I had forgotten to use my $1,000 customer loyalty coupon. I called Alex the next morning (good thing I had his cell phone number) which was Thanksgiving morning and he reassured me that he would get it applied and he did. Very few salesmen have been selling cars as long as Alex (sorry Alex) but there is a reason why. He is simply the best and will be there in your corner after the sale as he was for me. I had bought my 2nd Escalade from a different dealership but Ron Carter was where I took it to get it serviced. I was impressed with how they treated me even though I had not bought my car from them. To say the least I would highly recommend Ron Carter and Alex to anyone looking for a the best possible car purchasing experience. More
by bigdog1548
Employees Worked With
zzAlex zzDuron
January 20, 2013
Ron Carter gets a five star rating because of the friendliness of the staff,the knowledge of their products and the efficiency of everyone that we encountered. This is our third Cadillac vehicle wit friendliness of the staff,the knowledge of their products and the efficiency of everyone that we encountered. This is our third Cadillac vehicle within 9 years and that speaks for itself. George Clark was our salesman, who was very personable and funny. I was very hesitant about acquiring another car note, but George's knowledge of the SRX and the great deal that was offered was hard to say no to!! Robert, the finance rep from Hyuandi was very professional and efficient in closing the deal! More
by bralexan
Employees Worked With
Brenda Alexander, zzGeorge zzClark
January 12, 2013
George Clark's knowledge of the SRX was remarkable! Not once during our tour of this beautiful vehicle did we ask George a question, on the spot; and he not know the answer. Never once did he leave our si once during our tour of this beautiful vehicle did we ask George a question, on the spot; and he not know the answer. Never once did he leave our side to seek information on the SRX; his knowledge overwhelmed us and thanks to his patience and knowledge we are now the new owners of a beautiful, black SRX. More
by GEEJANTOO
Employees Worked With
zzGeorge zzClark
