Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,059 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,059 reviews
June 01, 2017
Great experience! Benito was great, friendly, and patient. Was never pressured. Great experience for my husband and I in getting a vehicle for me. I would highly recomm Benito was great, friendly, and patient. Was never pressured. Great experience for my husband and I in getting a vehicle for me. I would highly recommend this dealership and Benito. Thank you. More
by Newtruck2017
Employees Worked With
Benito Sanchez, zzJune zzBarron
June 01, 2017
Couldn't be happier! After owning Infiniti vehicles for over 12 years, I recently made the transition to a Cadillac. Not only was Mark Mauricio amazing through the sales p After owning Infiniti vehicles for over 12 years, I recently made the transition to a Cadillac. Not only was Mark Mauricio amazing through the sales process, but he took the time to walk me through the use of my new car. I'm happy to give my family the proctection of such a wonderful vehicle, and excited to drive such a fine vehicle. Seemless process made even easier with a phenominal staff. Thank you Mark, and Ron Carter Cadillac! Matthew and Bridget Hill More
by Bthill101
June 01, 2017
They don't disclose wrecked vehicles We bought a CTS 2.0T July 2016 new and found out months later the car was wrecked before we purchased and no one bothered to tell us. Very shady deal We bought a CTS 2.0T July 2016 new and found out months later the car was wrecked before we purchased and no one bothered to tell us. Very shady dealership. More
by Sonya S.
Employees Worked With
May 27, 2017
made buying a car fun The salesman [George clark] was outstanding, very friendly ,very knowledgeable. At no time was I pressured,everyone there was very friendly would high The salesman [George clark] was outstanding, very friendly ,very knowledgeable. At no time was I pressured,everyone there was very friendly would highly recommend the dealership and the salesman More
by deforrest
Employees Worked With
zzGeorge zzClark
May 20, 2017
Great experience! Everyone we worked with - Ruben, Lisa and June - was very friendly and helpful. Lisa was our salesperson and did a great job of explaining everything Everyone we worked with - Ruben, Lisa and June - was very friendly and helpful. Lisa was our salesperson and did a great job of explaining everything, even gave me a "tour" of my vehicle. She was very helpful throughout the process. Ruben worked with us on the price and stayed in contact with us to ensure we were satisfied with the transaction. June explained all of the options and paperwork thoroughly and answered all of my questions. This is our first Cadillac purchase, and we appreciate the great service we have received. More
by Carol2016
May 13, 2017
Great deal for my New Cadillac XT5 Had a great experience here at Ron Carter Cadillac. Would recommend Mark to all my friends and relatives. Come see Mark Mauricio for a great lease dea Had a great experience here at Ron Carter Cadillac. Would recommend Mark to all my friends and relatives. Come see Mark Mauricio for a great lease deal. He will take care of you in all your buying needs. More
by Brianvt
Employees Worked With
May 04, 2017
Diana is Amazing! From start to finish Diana has been Amazing! I told her what I wanted before I got to the dealership and I was also hesitant to come in because It wa From start to finish Diana has been Amazing! I told her what I wanted before I got to the dealership and I was also hesitant to come in because It was a 35 minute drive and I HATE driving far. Diana had the car that I wanted and in the right color waiting for me. On my test drive we had great conversation and I was sold. She didn't try to sell me things that I did not want.... which is what I greatly appreciated the most. She even set it up so that I could have my car that I was no longer leasing picked up from the dealership that was from another company and I got to drive my new car home. Diana definitely went above and Beyond! More
by Lishajoy33
Employees Worked With
zzDiana zzOrendorff
May 04, 2017
An amazing experience. Aimee was our sales person. She was kind and very knowledgeable about our car of choice. CTS Cadillac 2014. This model was not on the lot. Aimee ow Aimee was our sales person. She was kind and very knowledgeable about our car of choice. CTS Cadillac 2014. This model was not on the lot. Aimee owned a 2014 CTS and let us take a test drive in her car. She reviewed all the features, all questions answered. A 2014 CTS was searched for and found in OK. We had terrific service! Her expertise in the car, service, and financing provided confidence in knowing we had made the right decision. More
by Styling chick
May 02, 2017
Excellent Customer Service!! Amie is absolutely amazing!! She has the best customer service skills and understands the true meaning of meeting if not exceeding her customer's expe Amie is absolutely amazing!! She has the best customer service skills and understands the true meaning of meeting if not exceeding her customer's expectations. From the first moment I met Amie in the service waiting room I knew she was something special. Months later, I called her cell late on a Tuesday evening and we set up an appointment the following evening at 5 PM. I thought I was going in on Wednesday only to have my trade in inspected but before I knew it she had everything prepared with June. I was literally at the dealership 2 hours...new vehicle ordered, documents on my new vehicle signed, and keys to a courtesy vehicle in hand! June is an absolute jewel. Both Amie and June made this the most painless and enjoyable purchase I've ever had. One last thing...Amie, thank you for being so courteous to me with every little request (items left in courtesy car) and question. You have definitely set the bar high for the standard of excellence in sales!! More
by Angela Valdez
May 01, 2017
AMAZING Car Buying Experience I HATE the process of buying a car. Seriously, even driving off the lot in something new and exciting doesn't make the feeling of hours wasted and bei I HATE the process of buying a car. Seriously, even driving off the lot in something new and exciting doesn't make the feeling of hours wasted and being messed with go away. This was VERY different. As a matter of fact, it was different than anything I've ever experienced. Amy was attentive, friendly, and didn't push me into buying a car. She just allowed the beauty of the Cadillac ATS sell itself. Within an hour or so, I went from test driving my car to driving it down the freeway. Buy your car here and only HERE! Thank you Amy for my new Caddy and for the wonderful experience! More
by TMASS
Employees Worked With
