Big Star Cadillac

Hi. Mrs. Winn and myself (Mr. Winn) are repeat customer at Ron Carter Cadillac. We bought our 2009 Cadillac CTS at Ron Carter in Friendswood. We always get our CTS serviced there. They do an outstanding jo at Ron Carter Cadillac. We bought our 2009 Cadillac CTS at Ron Carter in Friendswood. We always get our CTS serviced there. They do an outstanding job! What about Cadillac Sales? Mr. George Clark has restored our faith in new car sales personnel. We know George is here to sales new cars-however from the very beginning he made us feel like we were buying our 2013 SRX from a friend and not just from someone out to make a quick sale or commission. Our circumstance was a bit challenging but George never waivered in his commitment. He tirelessly persevered to ensure we reached our goal. Bottom Line? George was surprising transparent, professional, and courteous. His product knowledge is quite impressive. George also understands what his role is as a team member at the dealership. When we became concerned about financial matters, he would always quickly refer us to the quite capable personnel in the finance department or work closely with management when necessary. He never overstepped his authority and made empty promises. Conversely, a customer will not drive out of the dealership without being totally familiar with how to operate the vehicle purchased. Alternately, in past experiences, after the initial purchase there is very little interaction or follow up. We've noticed with great interest however, even though it has been a few days since we took delivery-George continues to solidify this newly formed friendship with words of encouragement and genuine concern. Additionally, he sends timely texts, and makes phone calls to ensure every need is being addressed. Now, when things do not go as well as expected for consumers, we are usually very quick to complain. We feel that there should be some balance. We believe customers should be equally as eager to report "the good works" also. Job well done George & Ron Carter Cadillac! Best wishes for CHRIST mas & the New Year! Thanks guys for helping make our 25th wedding anniversary a memorable occasion! More

We went to look for and possibly buy a used Cadillac. Instead we were given a good deal on a brand new XTS. We love it , Every one was friendly and helpful. It made for a very positive experience. Instead we were given a good deal on a brand new XTS. We love it , Every one was friendly and helpful. It made for a very positive experience. More

I have purchase several cars in my life. This is by far the BEST and easiest car buying experience. This purchase was a SRX and I have been shopping for 6months. I had a very frustrating experience with 4 the BEST and easiest car buying experience. This purchase was a SRX and I have been shopping for 6months. I had a very frustrating experience with 4 Cadillac dealerships during this time. But then everything changed Jimmy Mauricio contacted me and I figured I had this much time in this I might as well try one last time. Jimmy introduced me to George Clark and I had the best experience ever. The purchase was very easy and they listened to my needs and options in a SRX. But they didn't stop there. After the purchase we wrapped a bow on the SRX in the service shop and invited my wife to the dealership. The SRX was an awesome surprise Christmas gift for my wife. PERFECT. Thanks again Ron Carter Cadillac and Jimmy Mauricio and George Clark. More

i went to Ron Carter to have my car serviced for an oil change and recalls. I dropped off the car and was going to the break room to wait for the loaner car. George recognized me from the previous sale in change and recalls. I dropped off the car and was going to the break room to wait for the loaner car. George recognized me from the previous sale in February this year. He struck up conversation and asked how I loved my car. I do... love my car. He asked me what was going on with my car, then proceeded to sell me an upgraded model. I should have purchased this car in the first place but didn't want to spend the money on the first sale. I said I wanted to keep my grill, he changed it out. I said keep the payments under $600.00 per month, he did just that. George is a great salesman. He is very courteous and always makes sure to follow up with great customer service. I would recommend George and Ron Carter to all my friends and anyone who wants to look at the interior, as so it happened to me at the Krogers parking lot. A total stranger came up to me and asked if he could look at the interior of my car. Strange but true. More

No high pressure sales. I hate buying vehicles, but this time it was painless. Great experience. Would highly recommend shopping Ron Carter Cadillac to everyone I know. time it was painless. Great experience. Would highly recommend shopping Ron Carter Cadillac to everyone I know. More

New cadillac that had 5000 miles on it. Several issues with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. More

11/13/2013 I recently purchased a new vehicle at Ron 11/13/2013 I recently purchased a new vehicle at Ron Carter Cadillac. The sales representative; George Clark, was very professional, courteous, and 11/13/2013 I recently purchased a new vehicle at Ron Carter Cadillac. The sales representative; George Clark, was very professional, courteous, and informative throughout the complete transaction. Mr. Clark also followed up with a phone call to make sure everything was going well with the new vehicle. Andres B. Cisneros More

We were car shopping due to the fact my wife's car was recently totaled in an accident. We were under pressure before arriving at Ron Carter Cadillac. The reason i am writing this review is that Geor was recently totaled in an accident. We were under pressure before arriving at Ron Carter Cadillac. The reason i am writing this review is that George Clark made a very tough situation very comfortable and relaxed. When we arrived at Ron Carter Cadillac I asked for the Fleet dealer and George was paged to come wok with us. He made us feel comfortable immediately and did a great job finding the perfect car. Goerge stayed late to help us Friday night. I know for a fact that George went above and beyond the call of duty Saturday morning to help secure this vehicle for us. This was definately one of the most comfortable car buying experiences i have ever had. George is truely an asset to Ron Carter and their customers. More

My experience from the moment I walked into the door to the moment the keys were placed in my hands was fantastic. I've never been treated so well in a car buying situation. All the people I dealt with wer the moment the keys were placed in my hands was fantastic. I've never been treated so well in a car buying situation. All the people I dealt with were friendly and helpful. It was a very low pressure low stress experience. More

This was my second time dealing with Ron Carter Cadillac and George Clark. After my wife had purchased a 2013 ATS, I waited a while until I purchased a Escalade EXT. I had already been in a couple of times and George Clark. After my wife had purchased a 2013 ATS, I waited a while until I purchased a Escalade EXT. I had already been in a couple of times to speak with George. Each time he would treat me with courtesy and respect, without trying to make me buy a car. He would say, "Whenever I was ready, he would be there to help me." I am Thankful for him taking time along with June to help me with my decision. Not only did they go the extra mile, but they made me feel comfortable and at easy with what I was doing. The experience that my wife and I have received has made it easy to say, "That all of our future purchases will be made at Ron Carter Cadillac." They really make you feel like you have made the best decision when it comes to customer appreciation, as well as product satisfaction. Normally I am not a person that shares where I purchase things from. However, I want everyone I know to be able to experience that same Customer Service that we have been given. Thank You Ron Carter Cadillac!!! You have a customer for life!!! Johnathan B Flenaugh More