Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
2,543 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,543 reviews
April 29, 2015
An Awesome Dealership I was in the market to replace a CTS that was over 10 Years old. I've had my vehicle service at this location numerous times. I did not purchase the I was in the market to replace a CTS that was over 10 Years old. I've had my vehicle service at this location numerous times. I did not purchase the serviced vehicle at this dealership but, they treated me with the highest level of professionalism. Often dealerships drop the ball when it comes to service after a vehicle purchase but the service department operates with the same level of professionalism as the sales department. Because of the service department I chose to purchase a New CTS at this location. George Clark was a very warm, informative and a genuine nice guy that is a proud multiple Cadillac owner that is selling a product he loves. His enthusiasm made me feel like he loved his job and was excited to show the vehicle. After I told him that I already owned a older CTS he immediately informed and showed me the many upgrades the new CTS had to offer. Personnel interactions we those of a low stress friendly, but professional atmosphere. More
by jjohnson247
Employees Worked With
zzGeorge zzClark
April 27, 2015
Great purchase experience Even though I lived more than 300 miles away from the dealership Lydia Ibarra made sure my new Cadillac purchase went smoothly. She was very quick an Even though I lived more than 300 miles away from the dealership Lydia Ibarra made sure my new Cadillac purchase went smoothly. She was very quick and courteous to respond to any email inquiry that I had and since I do most of my shopping online these days this definitely helped ease any concern I might have had dealing with Ron Carter. Would certainly recommend Lydia and all the fine folks at the dealership to anyone that's in the market for a new Caddy. More
by Knoz
Employees Worked With
zzLydia zzIbarra
April 22, 2015
Great job! George Clark was a pleasure to work with! He was very informative and went out of his way to get us the best deal! I would definitely recommend him to George Clark was a pleasure to work with! He was very informative and went out of his way to get us the best deal! I would definitely recommend him to friends and family that are in the market to buy a vehicle. More
by Karissa07
Employees Worked With
zzGeorge zzClark
April 22, 2015
Taking Care of Business! Lydia went above and beyond my expectations and providing outstanding customer service and results. Couldn't ask for a better experience. From locat Lydia went above and beyond my expectations and providing outstanding customer service and results. Couldn't ask for a better experience. From locating the vehicle and trim level, through financing, to handing me over the keys was pleasurable. More
by Silver Coast Mist
Employees Worked With
zzJimmy zzMauricio, zzLydia zzIbarra
April 18, 2015
That was easy! George Clark did a great job helping me find the right car. I had been to another Cadillac dealer where I had to walk away because I had the worst sa George Clark did a great job helping me find the right car. I had been to another Cadillac dealer where I had to walk away because I had the worst sales person ever, and if I had gotten the guy's name I would be doing a review on him too. More
by Barb
Employees Worked With
zzGeorge zzClark
April 14, 2015
Purchasing My First Cadillac I expressed an interest in a vehicle online and Lydia responded to me quickly. She was very concerned when I was unable to definitely schedule an appo I expressed an interest in a vehicle online and Lydia responded to me quickly. She was very concerned when I was unable to definitely schedule an appointment because my father was in the hospital. During her communications, she asked my father's name so that she could include him in her prayers by name. This was very much appreciated. Meeting Lydia in person was all that I expected it to be. She was knowledgeable and made sure that all of our questions were answered. She worked with us to ensure that we purchased the car that we wanted. There was never any aggressive selling, just making sure that we was satisfied. More
by Apollo10
Employees Worked With
zzLydia zzIbarra
April 10, 2015
Easy and smooth process I was very please with the process. Daniel helped me pick the right car and was able to get aproved no hassle. I will definitley recommend this deal I was very please with the process. Daniel helped me pick the right car and was able to get aproved no hassle. I will definitley recommend this dealer to all my friends and family, as a matter of fact I already did. More
by Veronica
Employees Worked With
Daniel Curbelo
April 10, 2015
good experience Super good service nice place to buy a Cadillac much better than Mercedes everyone was very friendly the staff has very good knowledge of Cadillac car Super good service nice place to buy a Cadillac much better than Mercedes everyone was very friendly the staff has very good knowledge of Cadillac cars I always buy Mercedes may I will be hooked on caddys ?? More
by duniya62
Employees Worked With
zzLydia zzIbarra
March 30, 2015
Great Salesman Would definitely go see this saleman again... George Clark is a wonderful, no-haggle salesman. I went into the dealership knowing what I wanted and Would definitely go see this saleman again... George Clark is a wonderful, no-haggle salesman. I went into the dealership knowing what I wanted and did not have to shop or compare. This salesman wants to sell you a car, but he doesn't pressure you to buy something or try to sell all the extras that you don't want. Much appreciation for a pleasant new car buying experience. More
by CherylD
Employees Worked With
zzGeorge zzClark
March 30, 2015
Ron Carter Sets the Bar Had a great experience at Ron Carter Cadillac with Dalilah the internet sales manager, and Jimmy Mauricio, the Sales Manager. Both really respected m Had a great experience at Ron Carter Cadillac with Dalilah the internet sales manager, and Jimmy Mauricio, the Sales Manager. Both really respected my time and schedule. Dalilah did a first class job. She was very responsive, prompt, professional and pleasant to work with. And, my dealings with Jimmy were very straightforward. I recommend that anyone looking for a new Cadillac should contact Ron Carter and ask for Dalilah first. More
by Matt M
Employees Worked With
zzJimmy zzMauricio, zzDalilah zzPereznegron
