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Big Star Cadillac
Friendswood, TX
2,517 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,517 reviews
October 31, 2024
Phillip Connor was an excellent salesman and was very easy to relate to. The whole staff was friendly and my past experience with the service department was very good. easy to relate to. The whole staff was friendly and my past experience with the service department was very good. More
by Griske
Verified CustomerEmployees Worked With
October 31, 2024
Arrogant staff especially the Finance man and then the salesman. The sales manager is a great person to deal with. salesman. The sales manager is a great person to deal with. More
by Ylorf
Employees Worked With
October 30, 2024
This process was very easy from beginning to end. I would highly recommend them and my sales manager Derek did a phenomenal job! I would highly recommend them and my sales manager Derek did a phenomenal job! More
by kparrish74
Employees Worked With
October 30, 2024
Isaiah consistently provides outstanding service! He addresses all my questions and concerns about my Cadillac Lyriq with thoroughness and expertise. I truly appreciate his dedication and support. Th He addresses all my questions and concerns about my Cadillac Lyriq with thoroughness and expertise. I truly appreciate his dedication and support. Thank you, Isaiah! More
by PRINCESSA BALDERAS
Employees Worked With
October 30, 2024
David was amazing at finding the perfect Escalade for us. He always answered every text, phone call or any question we had. We have dealt with a lot of car dealerships in Ca over the past few months and the He always answered every text, phone call or any question we had. We have dealt with a lot of car dealerships in Ca over the past few months and the customer service that David provided was unmatched. Thank you so much we love our Escalade! The only extremely disappointing part of our experience was the home delivery process. The company that delivered our vehicle, Sunnat general services (914-507-3599), was hours late from their projected eta and upon arrival demanded that we pay them $850 cash or Zelle with no receipt. We knew and were told by David that this was not necessary and even showed them confirmation that payment had been taken care of and they still held our vehicle. The driver held the vehicle for almost 2 hours in front of our house until about 1030pm. During this time he called the owner of the company to try and clear things up and during this time the owner was extremely rude, demeaning, and at one point claimed that "we just wanted delivery for free” as if we were the ones trying to scam them out of money. I would recommend to never use this transport company again as to not tarnish your wonderful dealership’s reputation and spoil the experience of other customers. Thank you David for answering our calls and texts so late at night and saving the day (night) for us. Without you we probably wouldn’t have gotten our Escalade that night. Also, thank you for following up with us after to make sure everything was ok. We really appreciate that! More
by brandonkortekaas
Employees Worked With
October 30, 2024
This was the best car buying experience we have ever had! Jackson went above & beyond to make sure we had everything we asked for. There was no high pressure from anyone, only positive vibes. Will definitely Jackson went above & beyond to make sure we had everything we asked for. There was no high pressure from anyone, only positive vibes. Will definitely come back again should we need another car. Way to go Jackson! More
by marilynhutch242
October 29, 2024
We really appreciated all Lisa’s help in finding the best car for us! Will definitely refer her to others! car for us! Will definitely refer her to others! More
by NJMASON07
Employees Worked With
October 29, 2024
Always have good service and the associates always take care of my car request. Good!!! care of my car request. Good!!! More
by demi_harris
Employees Worked With
October 29, 2024
He was awesome. He took care of me. The second I walked in. I don’t think I was in there 10 seconds before he asked if he could help me he got me in and out of there He took care of me. The second I walked in. I don’t think I was in there 10 seconds before he asked if he could help me he got me in and out of there within minutes he was polite, Professional and very pleasant. More
by BENICIOLANE1215
October 29, 2024
Friendly staff, very helpful. We're ready to answer any and all questions. Was treated very professionally. We're ready to answer any and all questions. Was treated very professionally. More
by ceclarkson
