Big Star Cadillac

Ainsley was great, she kept me up to date on what was going on with my vehicle. Listened to what I was saying while she was doing other things, but never made me feel like she was not listening or under going on with my vehicle. Listened to what I was saying while she was doing other things, but never made me feel like she was not listening or understanding. Hopefully this resolved the issue with my vehicle. We will see but the service department is great. More

Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you communicating and a quick turn around. Thank you More

Ainsley was so courteous and professional. She set me up for concierge service and followed through so it happened without a glitch. I cannot drive but have a caregiver who drives me around s She set me up for concierge service and followed through so it happened without a glitch. I cannot drive but have a caregiver who drives me around so this service is very important to me. Also the person who brought me the loaner car and picked up my car was very polite. More

I purchased a 2020 Cadillac CT5 end of April 2024. Isaiah Rodarte has been my service manager since then. He has provided excellent service! I have had 2 oil changes 2 sensors replaced, a recall and a Isaiah Rodarte has been my service manager since then. He has provided excellent service! I have had 2 oil changes 2 sensors replaced, a recall and a rear oil seal replaced. Each time the work was completed in a timely manner.and all issues were resolved. More

Good old bait and switch left and right with this dealer. Reached out to this dealer from out of state because they are currently advertising leases on Vistiqs for $849 with $1 down. Then you read the fine p Reached out to this dealer from out of state because they are currently advertising leases on Vistiqs for $849 with $1 down. Then you read the fine print. $1 down plus the $2300 in add ons they put on the car (including a GPS that no one will need thanks to Car Play and Android Auto), plus tax and title, and first month's payment. So $1 down becomes something like $8k down if not more. To continue with the bait and switches, the car I was looking at, the website says they're taking $4k off because it's a loaner. When I talked to the sales guy he said oh, it only has 60 miles on it. We can't sell it with the $4k off. It has to be at MSRP. So the website says $76k, but they're expecting people to come in and be OK paying $80k plus another $2200 in add ons most people don't want? So the $76k price on the website somehow became $82k plus. How does this place sell any cars? More

Not very good customer service doesn't communicate with the customer doesn't complete the work in reasonable amount of time left my vehicle with oily and greasy finger prints on the headliner not a good ex the customer doesn't complete the work in reasonable amount of time left my vehicle with oily and greasy finger prints on the headliner not a good experience More

David was excellent at his job. Very easy to deal with. He did everything I requested and even got my car shipped to my house quick. Best car salesman I have dealt with. Very easy to deal with. He did everything I requested and even got my car shipped to my house quick. Best car salesman I have dealt with. More

I love this dealership and the professionals that I deal with - especially Aimee Gulli and Bobby Miller. with - especially Aimee Gulli and Bobby Miller. More

Big Star Cadillac is always on point and gets the job done. Isiah, especially makes it easy. done. Isiah, especially makes it easy. More

Jason and the Big Star Cadillac staff took me under their wing and guided me through the car selection process. I am grateful for Jason's understanding of my story and concern. Joel was very thorough and w wing and guided me through the car selection process. I am grateful for Jason's understanding of my story and concern. Joel was very thorough and was also caring and concerned. Blessings to the entire staff. More