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Big Star Cadillac

Friendswood, TX

4.8
3,055 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,055 reviews

June 24, 2025

Ainsley was great, she kept me up to date on what was going on with my vehicle. Listened to what I was saying while she was doing other things, but never made me feel like she was not listening or under More

by JEFFANDLEITHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Big Star Cadillac responded

Thank you for your business and review. The experience that you have described is not up to our standards and we apologize. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

June 22, 2025

Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you More

by sweetdh2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 21, 2025

Ainsley was so courteous and professional. She set me up for concierge service and followed through so it happened without a glitch. I cannot drive but have a caregiver who drives me around s More

by BLTITCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 20, 2025

I purchased a 2020 Cadillac CT5 end of April 2024. Isaiah Rodarte has been my service manager since then. He has provided excellent service! I have had 2 oil changes 2 sensors replaced, a recall and a More

by scaffoldgod12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 18, 2025

Good old bait and switch left and right with this dealer. Reached out to this dealer from out of state because they are currently advertising leases on Vistiqs for $849 with $1 down. Then you read the fine p More

by kkatz13
Recommend Dealer
No
Employees Worked With
Matthew Purvis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Big Star Cadillac responded

Thank you for your interest and feedback. We're very sorry for any miscommunication you experienced. I've asked our General Sales Manager to reach out to you personally to see if we can find a solution and explore any possible adjustments to your lease. We want to ensure that we are effectively communicating our pricing and the options that we can offer you. We do have VISTIQ concierge fleet units available that don't have additional accessories. Also, our "dollar down" program offers the flexibility to include your state and local taxes/licensing fees in your monthly lease payment, if that helps and you have some flexibility in your budget. We truly hope to have the opportunity to restore your confidence in us. Mike Pierce, General Manager

June 18, 2025

Not very good customer service doesn't communicate with the customer doesn't complete the work in reasonable amount of time left my vehicle with oily and greasy finger prints on the headliner not a good ex More

by GDIXONSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Big Star Cadillac responded

Thank you for your review and your business. We're very sorry to hear about your recent experience and that our service fell short of your expectations. This is definitely not the standard we aim for, and we apologize for the lack of communication, the extended service time, and especially for the fingerprints on your headliner. We'd like to make this right. Please call us at your earliest convenience so we can schedule a re-cleaning of your vehicle at no charge. We'll ensure your vehicle is presented to you in the condition you expect. Vennie Trevino, Service Director, vtrevinojr@bigstracadillac.com

June 17, 2025

David was excellent at his job. Very easy to deal with. He did everything I requested and even got my car shipped to my house quick. Best car salesman I have dealt with. More

by chris_2797
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Bukrinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blanca Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

June 17, 2025

I love this dealership and the professionals that I deal with - especially Aimee Gulli and Bobby Miller. More

by debfuchs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Big Star Cadillac responded

Debbie, Thank you so much for your loyalty and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

June 16, 2025

Big Star Cadillac is always on point and gets the job done. Isiah, especially makes it easy. More

by tony426tamez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 14, 2025

Jason and the Big Star Cadillac staff took me under their wing and guided me through the car selection process. I am grateful for Jason's understanding of my story and concern. Joel was very thorough and w More

by lpratt1908
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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