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Big City Mitsubishi - Service Center

Brooklyn, NY

3.8
66 Reviews
Call Service Center (718) 708-8033

66 Reviews of Big City Mitsubishi - Service Center

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October 26, 2024

Excellent service. I’ll recommend this place to anyone looking for a clean new ride More

by kennethda1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gibson
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the fantastic shoutout! We’re so happy to hear you had an excellent experience with us. 😄 Knowing you'd recommend us means the world, and we’re here anytime you or a friend is ready for that clean new ride!

October 26, 2024

Pretty Good Service the people where very professional didnt have to work to long to pick up More

by D7HARV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rojas Service Advisor
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the kind words! We're thrilled to hear that our team’s professionalism and efficiency made for a smooth experience. Making car shopping easy and enjoyable is what we aim for, and it’s great to know we hit the mark for you. We’re here anytime you need us—enjoy your new ride!

October 23, 2024

Owe me parts for my car since I bought the car from them 2 years from them then charged me 5 thousand dollars for a warranty that I never used before it expired plus they sold me a car with bold tires. More

by FELITA1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not the employees it's the dealership because they put the orders in but they don't never delivered.
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for sharing your experience. We’re truly sorry for any frustration you've had regarding the parts, warranty, and condition of your vehicle. At Big City Mitsubishi, our goal is to ensure every customer feels confident in their purchase, and it’s disappointing to hear we may have missed the mark. Please reach out to us directly so we can review your situation and work toward a resolution. Your satisfaction is very important to us, and we appreciate the opportunity to address your concerns.

October 19, 2024

car died twi days after fuel pump was unstalled, with the car spewing a lot of smoke More

by BOOKSTORESIMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jose
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re very sorry to hear about the issues you’ve experienced with your vehicle, especially so soon after the fuel pump installation. This is certainly not the experience we want for our customers. We understand how concerning it must have been with the smoke and the car not running properly. Please reach out to us as soon as possible so we can investigate the situation and resolve it for you. Your satisfaction and safety are our top priorities, and we’re committed to making this right.

October 18, 2024

Great service always courteous & professional Quick Will be coming back again Everything looks good Thank You More

by M.IRBY0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the awesome review! We’re so glad to hear you had a great experience with our team—quick, courteous, and professional is what we’re all about! 😊 We can’t wait to see you again. We’ll have everything ready and waiting for you next time. Thanks again, and drive happy!

October 16, 2024

Jose and his team are very good, attended to every details and needs. My shop for the past 2 years More

by lenvillecraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that Jose and the team have been able to meet your needs and pay attention to every detail over the past two years. We truly appreciate your trust in us, and we’re looking forward to continuing to serve you for many more years to come!

October 07, 2024

I waited 5 hours for an oil change. I arrived to the facility at 9AM, my appointment was for 9:30AM. I checked in with the manager about the estimated time for the service to be complet More

by BMORA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Report | Print
Nov 06, 2024 -

Big City Mitsubishi responded

We truly apologize for the long wait and the inconvenience it caused. This certainly isn’t the experience we want to give our customers. Your patience was appreciated, and we’re taking steps to improve our service times moving forward. If you’d like to talk more about this, please don’t hesitate to reach out. Your feedback is important to us.

October 06, 2024

Posted cars NOT available, i west twice just to spend gasoline even when I call before to see a specific vehicle More

by MRC640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re sorry for the inconvenience and understand how frustrating this must have been. We aim to keep our listings accurate and regret that this wasn’t the case. Please reach out to us directly, and we’ll make sure to assist you in finding the vehicle you’re looking for.

September 30, 2024

I prefer to use the dealership to service my car, I feel comfortable knowing my car is in good hands. More

by ANTONIA1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that you feel confident and comfortable trusting us with your car. It’s our goal to provide top-notch service, and we’re grateful to have earned your trust. We look forward to continuing to take great care of your vehicle!

September 27, 2024

The service was slow and my car Still needs repair because the problem I went there for to repair is still the problem my car is having More

by Nadia Destime
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Supervisor
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re really sorry to hear that your service experience didn’t meet expectations and that the issue with your car wasn’t fully resolved. This is not the level of service we aim to provide. Please reach out to us so we can take another look at your vehicle and make sure everything is properly addressed. Your satisfaction is important to us, and we’ll do whatever we can to make this right.

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