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Big City Mitsubishi

Brooklyn, NY

3.8
145 Reviews
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5803 Church Ave

Brooklyn, NY

11203

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Showing 145 reviews

October 09, 2024

The lies and schemes from this dealership is sad and disgusting , The manager Jose is rude . I was never given registration I had to order on my own and given wrong car then told to hold it for title wh More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
myra, jose
Nov 06, 2024 -

Big City Mitsubishi responded

We’re really sorry to hear about your experience, and we understand how disappointing this must be. This is not the standard of service we aim to provide, and we take your feedback seriously. We’d love the opportunity to resolve these issues and clear up any confusion. Please reach out to us directly, and we’ll do everything we can to make it right.

October 07, 2024

I waited 5 hours for an oil change. I arrived to the facility at 9AM, my appointment was for 9:30AM. I checked in with the manager about the estimated time for the service to be complet More

by BMORA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Nov 06, 2024 -

Big City Mitsubishi responded

We truly apologize for the long wait and the inconvenience it caused. This certainly isn’t the experience we want to give our customers. Your patience was appreciated, and we’re taking steps to improve our service times moving forward. If you’d like to talk more about this, please don’t hesitate to reach out. Your feedback is important to us.

October 06, 2024

Posted cars NOT available, i west twice just to spend gasoline even when I call before to see a specific vehicle More

by MRC640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Nov 06, 2024 -

Big City Mitsubishi responded

We’re sorry for the inconvenience and understand how frustrating this must have been. We aim to keep our listings accurate and regret that this wasn’t the case. Please reach out to us directly, and we’ll make sure to assist you in finding the vehicle you’re looking for.

September 30, 2024

I prefer to use the dealership to service my car, I feel comfortable knowing my car is in good hands. More

by ANTONIA1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that you feel confident and comfortable trusting us with your car. It’s our goal to provide top-notch service, and we’re grateful to have earned your trust. We look forward to continuing to take great care of your vehicle!

September 27, 2024

The service was slow and my car Still needs repair because the problem I went there for to repair is still the problem my car is having More

by Nadia Destime
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Supervisor
Nov 06, 2024 -

Big City Mitsubishi responded

We’re really sorry to hear that your service experience didn’t meet expectations and that the issue with your car wasn’t fully resolved. This is not the level of service we aim to provide. Please reach out to us so we can take another look at your vehicle and make sure everything is properly addressed. Your satisfaction is important to us, and we’ll do whatever we can to make this right.

September 27, 2024

Worst dealer - do not work with these guys. I purchased a car from them 67 days ago and they still have not licensed & registered my vehicle. The temp plates last 15 days, so I started calling More

by austinelliottgray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin, Jose
Nov 06, 2024 -

Big City Mitsubishi responded

We are truly sorry to hear about the issues you've faced with your vehicle registration, and we completely understand your frustration. This is not the experience we want to provide, and we sincerely apologize for the delays and lack of communication. We take your concerns seriously and would like to resolve this matter as quickly as possible. Please reach out to us directly, and we’ll ensure everything is taken care of.

September 19, 2024

They take their time but it is worth waiting for and give you updates what u need to know about your car in the future wise More

by MCNAIRDESHAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for your patience and for sharing your experience! We’re glad to hear that you felt the wait was worth it and that we were able to keep you informed. Our team is committed to providing the best care for your car, and we’re happy to know we met your expectations. We look forward to helping you again in the future!

September 13, 2024

I like this dealer. Everyone is so friendly and kind. It was nice and clean and quiet. I love Josue! More

by ALETHEAHENRY6
Recommend Dealer
Yes
Employees Worked With
Josue
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us and that Josue made such a great impression. We pride ourselves on providing a friendly, clean, and welcoming environment for our customers, and we’re so glad you noticed. We look forward to serving you again in the future!

September 13, 2024

VERY QUICK. IN AND OUT THAT DAY. DIDNT HAVE TO WAIT LONG. DEF GOING BACK More

by Cbeausoliel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WILLIAM BERGER
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the awesome feedback! We’re thrilled to hear that your experience was quick and efficient. We always aim to make your visit as smooth as possible, and we’re excited to welcome you back whenever you need us. Thanks again for choosing Big City Mitsubishi!

September 05, 2024

Excelente servicio todos fue rápido I pude llévame el vehículo k yo quería mi infinity X 50 2021 More

by elvira1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No me acuerdo el nombre
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