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Big City Cars / The Auto Brokers

Fort Wayne, IN

3.9
321 Reviews

4910 Lima Rd

Fort Wayne, IN

46808

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Showing 321 reviews

June 07, 2018

Amazing customer service Big shout out to KJ for being so friendly and helpful in finding the right vehicle! Everyone at Big City Cars was super nice and willing to make a dea More

by Amwilliams89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Keats
Jun 11, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking a few moments to leave us a review. I am glad to hear that KJ took such good care of you in getting you into a great vehicle. Enjoy it and don't forget about our $100 Referral Program.

June 02, 2018

Great place to buy a car We weren't sure what to expect when we showed up. But we were treated wonderful. They have a great selection of cars. We test drove several vehicles b More

by Ingrams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Lewis , Joe Dechert
Jun 04, 2018 -

Big City Cars / The Auto Brokers responded

I'm glad our team was able to get you into a vehicle you enjoy. It's always part of our effort to make car buying as pleasant as possible. Enjoy the Journey and don't forget about our $100 Referral Program.

June 02, 2018

Dylan is the GREATEST!!!!!!! Dylan made this experience very easy and understandable. I would recommend any one to stop by and see Dylan at Big City Cars!!!! Thanks Dylan see you More

by marc mcclain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Hattaway
Jun 04, 2018 -

Big City Cars / The Auto Brokers responded

I am glad to hear that Dylan has taken such good care of you. Thank you for taking the time to leave a review. Enjoy your new car, and don't forget about our $100 Referral Program.

May 31, 2018

Amazing customer service! Terrance was Awesome! Went above & beyond, there are no words on how happy we are. Did not expect such great customer service! Would definitely recomm More

by Lockejamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Hamilton , Terrence Randall
Jun 04, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for sharing your experience working with Terrence. Enjoy your Jeep and don't forget about our $100 Referral Program.

May 30, 2018

Liar Liar, need to rehire Watch an 80's movie about with a car salesman. Now come here. It's a cheaper, more realistic version of Universal Studios. Wasted enough time there, d More

by CletusJenkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A few forgettable car air refreshner wearing gentlemen, Kenny Thompson
Jun 06, 2018 -

Big City Cars / The Auto Brokers responded

Mr. Jenkins, I am sorry that you had an unpleasant experience while here at Big City Cars. I wanted to reach out to you to let you know that the salesman you mentioned that you worked with is no longer here and I would like the opportunity to show you what a proper buying experience with us is like. My name is Cameron and I am one of the managers here. I would like to work with you personally. If you would, please, give me a call at 260.212.1111 or email me at cameron.caley@theautobrokers.net

May 30, 2018

Simply amazing Never expected to be leaving in a 2016 Dodge!! Thank u!! U went above and beyond to put us in our car thank u again 😀😀 More

by Happy wife@ happy life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Dechert, Kevin Keats
Jun 04, 2018 -

Big City Cars / The Auto Brokers responded

Congratulations on your Dodge. It's always great to hear about our team going above and beyond to help our customers. Thank you for taking the time to share you experience with us. Don't forget about our $100 Referral Program.

May 26, 2018

Excellent and the most best experience ever Best experience I had today was the best one out of all Car dealerships in Fort Wayne so far it has please me to be here today to buy a car and We w More

by Lane cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Randall
May 29, 2018 -

Big City Cars / The Auto Brokers responded

it's always great to hear that our sales team is making such a positive impact on our customers. I am glad Terrence was able to get you so well taken care of. Don't forget about our $100 Referral Program.

May 26, 2018

Bad Day Turned out Great....!! After spending 5 hrs at a car lot being lied to, miss informed, and trying to be pushed into a car I didn't want, I walked away crying and done at the More

by trouble1436
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Walda
May 29, 2018 -

Big City Cars / The Auto Brokers responded

We make it a point to strive for 100% complete Customer Satisfaction and to do things better than the other guys. I'm glad to hear you decided to give us a chance to show you that car buying can be a pleasant experience. Enjoy your new car and don't forget about our $100 Referral Program.

May 25, 2018

God introduced my wife and I to some new freinds Had a great day with Kevin after talking and driving a couple cars he new what we was there to hopefully get. He brought up this car I really did not More

by danandrita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Keats
May 29, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking the time to share about your experience here at Big City. I am glad that Kevin was not only able to get you taken care of at the time of the sale, but to help get you taken care of with the window washers. Enjoy your new car and don't forget about our $100 Referral Program.

May 22, 2018

Happy customer Straight shooting from the get go. No surprises. Worked everything to my best interest! Quick and easy to deal with. What more is there to say. More

by Jeepfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Randall
May 22, 2018 -

Big City Cars / The Auto Brokers responded

Thank you for taking a moment to share about your time working with Terrence here at the dealership. It is always our goal to provide 100% complete satisfaction with every customer experience. Enjoy your car and don't forget about our $100 Referral Program.

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