Big City Cars / The Auto Brokers

I bought a 2018 Buick Encore from them in the spring. It came with a warranty. I was told hey if you bring your car here we will take care of your deductible. We'll I owned the car a month and the engine It came with a warranty. I was told hey if you bring your car here we will take care of your deductible. We'll I owned the car a month and the engine light came on, I took it in and at first it was the cat then it was sensors that I had to was a few mo the for which eveytime I called I was told we are still waiting or some get me off the phone answer. They got a new service manager in the shop. Now if I take it there I have to pay the deductible and as of 10-25-24 my engine light is still on, the a/c that broke requires an additional $250 on top of the deductible amount for a special test. My car has been in about six times and it is still broke and I don't drive it unless I have to. It was a waste of money and time DON'T GO THERE. They make promises they don't keep and barely fix a problem but not completely. If you go there get all promises in writing More

I purchased a 2021 Nissan Rogue Sport on May 4, 2024 from Big City Cars in Ft. Wayne, Indiana. There were several issues with the advertising of the car being blatantly incorrect (For example, their ad said Big City Cars in Ft. Wayne, Indiana. There were several issues with the advertising of the car being blatantly incorrect (For example, their ad said it was a non-smoking car, but it obviously wasn't). I was actually okay with that, because the price was okay and I know that issues with used cars are "As Is." I put a $500 deposit down to hold the car until we could get a cashier's check for the agreed on price. When we test drove the car, I noted the mileage was very similar to the sticker and paperwork (62,387) which I was happy about. But when we picked up the vehicle on May 8, 2024, the mileage was over 63,000. I called Pete from Big City Cars who was our salesman to ask about the 815 mile difference when the car was supposed to be parked when we put the deposit down on May 4th. He said that sometimes the mileage in the computer varies because that is the mileage when the car was brought onto the lot. I asked if he was saying that having an incorrect odometer reading on the official purchase paperwork and title was standard practice and he said yes, within 1,000 miles. He also said he had security cameral video of him parking the car and sitting there between the 4th and the 8th. After some more discussion about how 815 miles was a reasonable amount for service department work and test driving on a car that has been on the lot for less than a month, he referred me to the General Manager who proceeded to say things like, "You want us to test the car thoroughly before we sell it to you, don't you?" and "Every car dealership in the country does it this way." I have to say that I have purchased several new and used cars in my life and I have never had a dealership so blatantly lie in advertising and discussion. I will not be buying a car from them again and I will be letting everyone I know about the deceptive practices of Big City Cars regardless of whether every dealership in the country does this or not! More

I have bought many vehicles from Cassie. I refer many people to Cassie. I will continue to send people to Cassie. Cassie and Steve have the Eric's in this business that is rare. I'm not worr I refer many people to Cassie. I will continue to send people to Cassie. Cassie and Steve have the Eric's in this business that is rare. I'm not worried about risking my reputation sending people to The Auto Brokers as long as they are there. More than 5 stars in my and my customers eyes. More

I originally was interested in a different vehicle and live two hours away. I didn’t want to make a wasted trip so I called and spoke with Adrian. He actually went out and shot a video of the truck for me live two hours away. I didn’t want to make a wasted trip so I called and spoke with Adrian. He actually went out and shot a video of the truck for me and was honest about some rust. The next day I called him to ask about a different truck. It was on one of there other lots about an additional hour and a half away. He told me that this truck was in great shape and that if I was interested, he would have it brought to Fort Wayne. The truck arrived just before I did. Adrian was absolutely correct about this truck! He was a pleasure to work with and made the deal and financing a breeze! I would definitely recommend Big City Motors and definitely ask for Adrian! More

This is a huge scam! !! Not only did they tell me I was approved but also stayed persistent for 3 weeks!!!!! I make the time to finally go in and the person I was suppose !! Not only did they tell me I was approved but also stayed persistent for 3 weeks!!!!! I make the time to finally go in and the person I was suppose to be dealing with was over an hour late to work… another guy tried to help me sat there for over 2 hours! To have 6 hard inquiries on my credit after being told they wouldn’t have to do that again because I already had an approval not only that but they pulled my credit not for auto loans but also for installment loans!!!! WITHOUT MY PERMISSION.. not only was it a waste of time but for a single mom with 3 kids had her credit score dropped over 40points because of this to be jerked around… as I’m leaving this kid “Blaike” blames his GM instead of taking responsibility for 1. Lying 2 not being prepared 3 allowing a total of 7 hard inquiries only the first one getting me an approval is what I agreed to.. to be lied to!! NEVER GO HERE!!!!!! One last thing.. they also say that they own the auto brokers and call them a big joke words from “Kenny” the salesman who messed up my whole profile and blamed it on Blaike who tried to privately sell me a Cadillac from his own personal “collection” while he was bragging about what a player he was….. worst place in the world to buy a car.. POV if ur a single mom don’t go here More

JR was very helpful and professional, Im so happy with my vehicle. I definitely recommend anyone go check out Big City Cars. Thank y'all again. vehicle. I definitely recommend anyone go check out Big City Cars. Thank y'all again. More

Very helpful and respectful and they work with you through anything and very reasonable thank you through anything and very reasonable thank you More

JR was great and his experience was extremely helpful! I will definitely be telling others about the awesome service I received! I will definitely be telling others about the awesome service I received! More

JR was fantastic. We'll see If they can fix keyfob which didn't work when we picked up the truck. Other than that great job. We'll see If they can fix keyfob which didn't work when we picked up the truck. Other than that great job. More

JR was more then helpful and made sure I was happy and satisfied before I left.. if you go there most definitely ask for him.. I promise you won’t be disappointed satisfied before I left.. if you go there most definitely ask for him.. I promise you won’t be disappointed More