Biener Ford - Service Center

I came in for a recall and they didn't order the part that was needed. So after waiting 6 weeks for the appointment, the part is now on backorder and I have to wait indefinitely for the recall to be repl that was needed. So after waiting 6 weeks for the appointment, the part is now on backorder and I have to wait indefinitely for the recall to be replaced. They told me that had to do the inspection first, but that makes no sense, since it was a recall, not a repair. Every car like mine needs the part. There were other recalls that were handled very quickly and professionally though, hence the two stars. It would have been 5 if they had been prepared with the recalled part and made the replacement. More

Considering only (1) one service advisor my 2016 Ford Edge was taken care of. This is my second time at Biener Ford. Keep up the great work. Edge was taken care of. This is my second time at Biener Ford. Keep up the great work. More

It was very good customer service. Very quick and easy experience. I Highly recommend their facility Very quick and easy experience. I Highly recommend their facility More

First time going to this dealer with a car I did not purchase there. Treated me as if I did. Amazing service. purchase there. Treated me as if I did. Amazing service. More

Had my 2015 Explorer serviced yesterday. The car had quite a few issues and it's a hard hit with a sizable bill at this struggling time, with inflation and all. I was lucky having Chris, the The car had quite a few issues and it's a hard hit with a sizable bill at this struggling time, with inflation and all. I was lucky having Chris, the service advisor on my side. He was very kind and professional, with solid knowledge about each car in his hand. Chris listened to my concerns patiently, working above and beyond to solve the problems and find the best deal possible for me. The final invoice is a lot better than I expected. And they're very flexible about picking up the car, even after working hours. Another two thumbs up for Biener Ford and highly recommend Chris and his outstanding team! More

Good service as always. everytime my visit makes me satisfied. I will go no where except Biener everytime my visit makes me satisfied. I will go no where except Biener More

Great service. On time. All questions answered. Reasonable prices. Attentive staff. Good waiting area. Thanks. On time. All questions answered. Reasonable prices. Attentive staff. Good waiting area. Thanks. More

Everyone was very polite and expedited the services I needed on a quick manner. Very pleased needed on a quick manner. Very pleased More

The salesman at beaner Ford very helpful informative and delivered what the car I wanted delivered what the car I wanted More

Chris Urena (service rep) was courteous, professional and prompt. Kept me updated every step of the way. Honest and great personality. Had my Edge ready as promised. and prompt. Kept me updated every step of the way. Honest and great personality. Had my Edge ready as promised. More