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Biener Ford - Service Center
Great Neck, NY
374 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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374 Reviews of Biener Ford - Service Center
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Verified Customer
January 11, 2023
Quite refreshing to find a Ford dealer with disposition and customer relations in vast contrast to corporate suite incompetence of Ford Motor Co and customer relations in vast contrast to corporate suite incompetence of Ford Motor Co More
by attorney
Employees Worked With
Service Dept
January 04, 2023
Very friendly and prompt service was excellent customer service very good . My car wait time was exactly on time service very good . My car wait time was exactly on time More
by vadwantie
December 30, 2022
You keep telling me my car is ready. I have never done business with you I have never done business with you More
by RICHKD
Employees Worked With
Other Employees :
Me , customer not listed , Benny D'Angelo, Frank Garcia, Jeremy Simms, Louis Del Balzo, Rich Pizzo
December 29, 2022
Everyone was very accommodating. I even had breakfast there. I also was in and out rather quickly. I was pleased as Ieft the dealership. I even had breakfast there. I also was in and out rather quickly. I was pleased as Ieft the dealership. More
by KEYSTONEKENNY
Employees Worked With
Sorry. I don't remember their names.
December 25, 2022
They were professional, quick, and kind! I had an appointment at 12, my service appointment was at 10, and I ended up being 30 minutes early to my appointment. I had an appointment at 12, my service appointment was at 10, and I ended up being 30 minutes early to my appointment. More
by Raymondhakimian
December 22, 2022
I just moved to Long Island, and had my C-Max factory recall service done by Beiner Ford recently. The appointment is super easy, with multiple reminder emails sent to me ahead of time. The service was v recall service done by Beiner Ford recently. The appointment is super easy, with multiple reminder emails sent to me ahead of time. The service was very fast. They have very warm and courtesy attitude toward customers. I am very happy with the service, and will definitely come back again. More
by PCTP
Employees Worked With
Louis Del Balzo
December 21, 2022
I came in for a recall and they didn't order the part that was needed. So after waiting 6 weeks for the appointment, the part is now on backorder and I have to wait indefinitely for the recall to be repl that was needed. So after waiting 6 weeks for the appointment, the part is now on backorder and I have to wait indefinitely for the recall to be replaced. They told me that had to do the inspection first, but that makes no sense, since it was a recall, not a repair. Every car like mine needs the part. There were other recalls that were handled very quickly and professionally though, hence the two stars. It would have been 5 if they had been prepared with the recalled part and made the replacement. More
by JASON5BECKER
Employees Worked With
None of the above.
December 17, 2022
Considering only (1) one service advisor my 2016 Ford Edge was taken care of. This is my second time at Biener Ford. Keep up the great work. Edge was taken care of. This is my second time at Biener Ford. Keep up the great work. More
by Wvergez
Employees Worked With
Louis ( service mgr. ) Chris Urena ( service advisor )
