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Biener Ford - Service Center

Great Neck, NY

4.7
376 Reviews

376 Reviews of Biener Ford - Service Center

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May 28, 2023

Chris from service is an crucial assets for this Dealer you cannot find people like this anymore More

by Adi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Biener Ford responded

Thank you so much for the kind words, we're thrilled our team was able to leave such an impression. We really look forward to serving you again soon, take care!

May 17, 2023

Communication and quality were excellent. Definitely will be a repeat customer. Steve made sure I knew exactly what was going on. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
May 17, 2023 -

Biener Ford responded

We're excited to hear we could make you a repeat customer! Thanks for the kind words and for allowing our team to serve you.

May 16, 2023

Always a great experience at Biener Ford. Exceptional service! Steve provides excellent customer service every time. I will remain a Ford customer because of my experiences when I take my car More

by NardiaMohsin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Benny D'Angelo
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May 17, 2023 -

Biener Ford responded

That's fantastic, we're so happy that you have had such positive experiences with our team & that Ford always exceeds your expectations! Thank you so much for coming in to see us, we look forward to continuing to serve you.

May 13, 2023

Excellent service and experience. The service advisor Steve was so kind and polite. Helpful when I was having a bad day. Quick turn around. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
May 15, 2023 -

Biener Ford responded

We're so glad our team could help to turn your bad day around! Thank you so much for the kind words, we hope to serve you again in the future.

May 07, 2023

Great place to get your Ford worked on. They worked around my crazy schedule. Works great. More

by robertdorans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Negrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kurinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service , Benny D'Angelo, Frank Garcia, Jeremy Simms, Louis Del Balzo, Rich Pizzo
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May 08, 2023 -

Biener Ford responded

We're happy to hear that our team was able to accommodate your busy schedule! Thank you so much for sharing and for coming in to see us.

May 01, 2023

From the General manager to the techs doing the work, these people are the best. Great experience More

by dstoddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Del Balzo, Rich Pizzo
Report | Print
May 02, 2023 -

Biener Ford responded

We're thrilled to hear this! Thank you for taking the time to share your experience with us, we look forward to serving you again soon.

May 02, 2023 -

dstoddard responded

You're very welcome Commpath, Inc

April 30, 2023

the mechanics are wery knowledgeable and talented work quality is excellent, the labor is very expensive! More

by jkun85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny D'Angelo
Report | Print
May 01, 2023 -

Biener Ford responded

Thank you for sharing! We're glad you had an amazing experience & we look forward to serving you again soon.

April 29, 2023

I was very happy with my first service experience at Biener Ford. From the moment i pulled up, to check in; me and my Bronco were treated with professionalism. Appreciate the way they walked me through More

by M.car1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Del Balzo
Report | Print
May 01, 2023 -

Biener Ford responded

We're glad our team could treat your Bronco with care! Thank you for taking the time to share your experience with us & allowing our team to serve you.

April 10, 2023

is ripping off senior citizen. i went to have my 2016 mustang inspected. and was told it would not pass unless they fix my tail lights sequence lights. when asked how much was told More

by osobad1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Frank Garcia
Report | Print
Apr 18, 2023 -

Biener Ford responded

Thank you for taking the time to leave us some feedback of your experience. We do our best to serve our customers with transparency and honesty, and we never intend to deceive our guests in any way. Regarding your concern about your tail lights, we apologize for any confusion or miscommunication that may have occurred. Our technicians thoroughly inspected your vehicle and found that the tail lights sequence lights were not functioning properly and needed to be repaired in order to pass the inspection. We understand that you found a more cost-effective solution elsewhere, and we respect your decision to go with another provider. Regardless, we would love another opportunity to serve you in the future. Would you be willing to speak with our General Manager Richie? You may reach him at richpizzo@biener.com, to see how we can make things right for you. Thank you, we hope to hear from you soon.

Apr 19, 2023 -

osobad1 responded

TO whom it may concern: I did not take my vehicle some place to get it fix cheaper, there was NOTHING to fix. the problem was your workers lied and tried to extort $1435 from me. my tail lights where working before and after I left your dealership. so nice try with this sorry excuse for an apology your guys are thieves. I may contact some investigator I know so you better be on your toes. MR. EDWIN CRUZ.

March 23, 2023

I love this dealership, especially the service department. Louis the service manager always makes sure to provide top notch service. I love that I never have a long wait and my car is always retur More

by jennifertarr11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Del Balzo
Report | Print
Mar 23, 2023 -

Biener Ford responded

We're so happy to hear that your experience with our Service department has been exceptional! Thank you for the kind words and for taking a moment to share with us. We look forward to serving you again in the future.

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