Biener Ford - Service Center

Company tried to okie dok me with forcing me to by a product that I did not need, when I expressed the fact issue was fixed within 15 minutes of leaving the dealership told it will be on hold until I ve product that I did not need, when I expressed the fact issue was fixed within 15 minutes of leaving the dealership told it will be on hold until I verify that within one week. When I called less than a week later told I would be charged 300 dollars for restocking fee, CALLED THE MAIN FORD COMPANY AND THEY SAID THEY DO NOT CHARGE A RESTOCKING FEE. AND ALSO THE MANAGER WAS THE ONE TO SUGGEST THE WAIT TIME. VERY UNHAPPY WITH THEIR CUSTOMER SERVICE. ALSO AVOIDING MY CALLS AND NO RETURN CALLS EITHER. More

Very courteous and professional and kept me informed on car servicing. My scheduled appointment was on time. car servicing. My scheduled appointment was on time. More

Communication via text we seamless and the repair appears to be all good so far. Thank you Jennifer! to be all good so far. Thank you Jennifer! More

I had a recall from Ford and took it to my local dealer. Service was very courteous, prompt and professional. Service was very courteous, prompt and professional. More

as a new customer to Biener Ford, I was treated to a standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to ha standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to having my vehicle serviced at Biener. More

Very quick. Very friendly. Very efficient. Steve from service is awesome! He communicated every step of the way what was going on and how long it would take. Very friendly. Very efficient. Steve from service is awesome! He communicated every step of the way what was going on and how long it would take. More

Professional service soon as I pulled up and great service by mgmt and service team 5 stars 🌟🌟🌟🌟🌟 service by mgmt and service team 5 stars 🌟🌟🌟🌟🌟 More

great customer service experience. honest. easy to set up appointments with the service department. just great. honest. easy to set up appointments with the service department. just great. More

Efficient, good communication and resolved the issue with my car. Also, very helpful with scheduling my ride back to work. my car. Also, very helpful with scheduling my ride back to work. More

Very professional team, great communication all more than helpful very happy with the team and the Lyft service to and from y home was great helpful very happy with the team and the Lyft service to and from y home was great More