Biener Ford - Service Center

I just want to thank Lou the service manager for going out of his way to help me. Every time I go he treats me like family and I’ve never gotten that at any other dealership out of his way to help me. Every time I go he treats me like family and I’ve never gotten that at any other dealership More

Excellent people to work with starting with the service receptionist Lou was totally honest and forthcoming about the repairs great job Lou was able to show me exactly what was wrong with the vehicle. receptionist Lou was totally honest and forthcoming about the repairs great job Lou was able to show me exactly what was wrong with the vehicle. They gave a me a date to bring it in and a date to pick it up. More

Scheduling appointment for servicing was very easy and service rep. Very courteous. I was in and out within 2 hours unlike some other dealerships where they have your car all day. service rep. Very courteous. I was in and out within 2 hours unlike some other dealerships where they have your car all day. More

Excellent.I did have a problem with Ford Pass in that I am registered but for some reason I haven't been getting my points. I will have to take it up with Ford. am registered but for some reason I haven't been getting my points. I will have to take it up with Ford. More

Lou was great! He reviewed my car’s service history and explained what needed to be done. The car was ready sooner than I expected explained what needed to be done. The car was ready sooner than I expected More

Louis and David very good people took care of me immediately on all my issues great bunch of guys in a dealership. Ask them to get me a price on tires for my truck just went for a phone call immediately on all my issues great bunch of guys in a dealership. Ask them to get me a price on tires for my truck just went for a phone call More

My service rep David Mitchnick was an A plus plus from beginning to end. Followed up on my initial requests. Texted me when ready for me to bring car and stayed in touch. Couldn’t have asked for anything beginning to end. Followed up on my initial requests. Texted me when ready for me to bring car and stayed in touch. Couldn’t have asked for anything more. He was rock solid More

Great experience with the maintenance of my car. The staff were all polite, super helpful and knowledgable. They kept me informed throughout the day, and super easy to pick up and be on my way. staff were all polite, super helpful and knowledgable. They kept me informed throughout the day, and super easy to pick up and be on my way. More

The parts are Backorder due to Ford. Not their fault. But the tech failed to put all the parts back. He left them out. I am not going to pay for replacements the tech failed to put all the parts back. He left them out. I am not going to pay for replacements More

People very nice. Problem with parts, which I think is a Ford issue. To wait a week for an oxygen sensor is way to long. Ford issue. To wait a week for an oxygen sensor is way to long. More