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Biener Ford - Service Center

Great Neck, NY

4.7
374 Reviews

374 Reviews of Biener Ford - Service Center

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June 15, 2022

Dealership is quick and efficient! Great experience every time. Would recommend to all. Thank you Biener for always exceeding my expectations. Chris and Lou are great!! More

by Benny D’Angelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac Negrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kurinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny D'Angelo, Frank Garcia, Jeremy Simms, Louis Del Balzo, Rich Pizzo
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June 13, 2022

awesome. best. smooth processing. It was easy to dropoff and it was easier to pick up. Louis is the best. More

by VNRMCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Del Balzo, David Mitchnick
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June 09, 2022

Incredible service and professionalism! !! Could not be happier The entire staff at Biener is awesome More

by ernielombardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac Negrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Garcia, Louis Del Balzo, David Mitchnick, Rich Pizzo
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June 04, 2022

Had a dead battery and initially told service was backed up until August. Then spoke to Lou, service manager, who told me to bring my 2020 Escape in for service. Car needed a new battery which was replaced More

by ERIDER54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchnick
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June 02, 2022

Four visits; over 30 days in the shop; charged nearly $7,000. Do not recommend. More

by tbilach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Urena, Louis Del Balzo, Rich Pizzo
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Jun 02, 2022 -

tbilach responded

I visited Biener Ford's service department on multiple occasions to address a persistent 'check engine' light most likely occurring inside of the evaporative emission control system. Over the course of three visits (30+ days in the shop), they failed to make the necessary adjustments. Even after shelling out nearly $7,000 in maintenance fees and repairs, I’m still driving around with the same 'check engine' light still on from earlier this year. If you’re planning on having your vehicle serviced here, then I urge you to save your money. The dealership promised to contact me when they received the proper parts; I have yet to receive a phone call, text message, or e-mail. The service advisor, Chris Urena, treated me with the utmost disrespect; he has very little compassion and is very unprofessional in his text exchanges. He commonly misspelled words and would struggle to communicate the repair process. During one of the several visits to repair the "check engine" light, Chris even promised to perform a state inspection. You could imagine my dismay when I picked up the vehicle and discovered the "check engine" light still on and the old sticker affixed to the windshield. The service manager, Louis Del Balzo, made several guarantees after each visit that the problem would not recur; It was troubling to learn that this was a lie. I cannot believe a dealership would charge a person that much money and be comfortable with not addressing the issue. A $7,000 maintenance visit may bankrupt a person, which is why I was compelled to write this complaint. Until I am contacted by the General Manager, I will continue to make complaints and warn others of this incident. This cannot happen to another human being.

June 01, 2022

Nice place and great service we will definitely be back for next service whenever we need More

by CHI5657206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchnick
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June 01, 2022

The customer service was great and although I did not get my car fixed bc of cost and I'm sure my annoyance came off as rude, the representative was very professional and delivered great service More

by amrich483
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Urena
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May 27, 2022

Excelente servicio y Rapides. Y siempre tienen unos pancitos riquisimos para Los clientes. Los puedes encontrar en la estacion de cafe. 😁😁 More

by PUNTOMCV13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Ureña., David Mitchnick
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May 25, 2022

Customer service was really good, came to buy an oil filter, ended up grabbing some more items and asked about nyc inspection, which they did for me even though i didn’t have an appointment. Diffidently More

by Rawleanthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis
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May 25, 2022

Service Department is Great. Gave Mme updates via text and let me know once the car was ready too. More

by kfnd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchnick
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