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Biener Ford - Service Center

Great Neck, NY

4.7
375 Reviews

375 Reviews of Biener Ford - Service Center

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December 18, 2024

Steve Tomaski had patience and did an excellent job servicing my truck! I highly recommend him! More

by HS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 21, 2024 -

Biener Ford responded

Thank you for your review! We’re thrilled to hear that Steve Tomaski provided excellent service and showcased his patience. Your recommendation means a lot to us!

October 25, 2024

Steve Tomasik was the gentleman who handled my check in and made sure all the repairs were completed. He was knowledgeable , friendly, helpful and expedited my repair. I was initially hesitant to bring m More

by Linda Commander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Tomasik
Nov 01, 2024 -

Biener Ford responded

Thank you for sharing this incredible feedback! We’re delighted to hear that Steve made such a positive impression and turned your experience around. His dedication to ensuring a smooth and transparent repair process is exactly what we strive for, and it’s wonderful to know he’s earned your trust. We look forward to assisting you with all your future automotive needs – welcome to the Biener Ford family!

July 30, 2024

Brought our company Ford Transit 350 in for side view mirror replacement, Stev Tomasik was great. He took care of us by scheduling right away and took care of our needs in a professional manner. Highly More

by LANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Tomasik
Jul 31, 2024 -

Biener Ford responded

Thank you for the 5-star review! We’re glad to hear that Stev Tomasik provided great service for your Ford Transit 350. We appreciate your recommendation and are happy to have met your needs in a professional manner.

May 23, 2024

Deceptive and non-responsive. I brought my car for simple service (oil change and tire rotation) while I waited. Thhis was pursuanbt to a Ford maintenance plan. Biener advertises More

by HELMUTBERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department and dealership management
May 23, 2024 -

Biener Ford responded

Our team would like to apologize for any inconvenience you experienced during your visit. Our goal is to provide efficient service, and we regret any delay or misunderstanding. Due to the volume of customers and the nature of our service queue, we strive to accommodate everyone as promptly as possible. However, we understand your frustration and will review our procedures to ensure better communication moving forward. If you'd like to discuss this further, please contact our General Manager, Ray, at (516) 466-6400 x210. Thank you for your feedback.

May 23, 2024 -

HELMUTBERON responded

The response is disingenuous and the dishonesty makes the situation worse. Biener ignored two emails concerning my issue. I never received a response! Now they claim they want to resolve. They thought that if they ignored me I would go away. The scheduled service was a mere oil change and tire rotation, not anything special or complicated. I was given an 8:00 am appointment made several days in advance,and the service rep knew I was waiting. No one informed me that I was wasting my time sitting in the waiting area for 2 1/4 hours while my vehicvle sat in the yard, which is unreasonable and not consistent with the wait time Biener advertises in their promotional materials. More impoortantly, the service manager breached Biener's contract and ignored Biener's obligations under the service plan and refused to service my vehicle and told me to take it elsewhere for service because I complained about the unreasonable wait. Perhaps everyone contemplating having their vehicle serviced at Biener should heed the service manager's advice and take their vehicle elsewhere. Biener had more than two months to discuss my concerns by responding to my letter, which they purposely avoided and ignored.

May 19, 2024

it was a very pleasant experience. very helpful and knowledgeable and on time enjoyed the visit More

by Alertfire555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
steve
May 21, 2024 -

Biener Ford responded

We're thrilled to hear that you had a pleasant experience with our team. We look forward to serving you again in the future.

May 16, 2024

Enjoyed the valet pickup/drop off service. It definitely makes a big difference. Thank you. More

by phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Tomaski
May 21, 2024 -

Biener Ford responded

Thank you for sharing your positive experience with our valet pickup/drop off service. We appreciate your feedback and hope to continue exceeding your expectations in the future.

May 08, 2024

Is an average dealership, but they should have more cars on the showrooms to appeal customers. More

by skybytehard2119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 09, 2024 -

Biener Ford responded

Hi Sky, thank you for sharing your feedback with us. If there's anything else you'd like to share, feel free to reach out. We value your opinion!

May 05, 2024

The auto center was able to diagnosed the problem with the 2018 mustang engine. I had taken the car to 3 different car shops and they were not able to detect the problem. Biener Ford corrected the problem More

by msbaez67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 07, 2024 -

Biener Ford responded

Thank you for sharing your positive experience with our auto center at Biener Ford. We are delighted to hear that we were able to accurately diagnose and promptly correct the issue with your 2018 Mustang engine. Your feedback is greatly appreciated!

April 09, 2024

Lovely people to work with, the work was done promptly and as promised. Can’t ask for more than that! More

by lester100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Jennifer
Apr 10, 2024 -

Biener Ford responded

Hi Lester! Thank you so much for your kind words. We appreciate your feedback and look forward to working with you again in the future!

March 30, 2024

They were very Quick, efficient and friendly. Couldn’t ask for better service. Will def be coming back here More

by dalzate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Apr 01, 2024 -

Biener Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We look forward to welcoming you back soon!

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