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Biener Ford
Great Neck, NY
513 Reviews
At Biener Ford we want your experience to match your expectations. For over 90 years, the Biener family has proudly served the Long Island community. We aim to surpass your car buying expectations through excellent customer service. The moment you walk into our showroom, which features the latest Escape, F-150, Fusion, Edge, and Explorer, we intend to help you find a new or used vehicle to fit your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 513 reviews
December 06, 2020
I don't know whether the used inventory is managed by their Ford or Audi dealerships, but I absolutely would not recommend this dealership if pursuing one of their used inventory; to be fair, new sales m their Ford or Audi dealerships, but I absolutely would not recommend this dealership if pursuing one of their used inventory; to be fair, new sales may be a different story and the reviews seem to paint that picture. BUT, in either scenario, avoid "Ali" (maybe incorrect spelling), the sales manager (or finance manager). The fees they tack on to a agreed sales price are astronomical, and Ali wouldn't show me a contract or breakdown (fishy! I uploaded a screenshot on their facebook page if you're interested). I got the fees via text message and I questioned a few (such as title and registration because I'm out of state and was shipping the car) and I was told I was required to register and insure the car or they couldn't sell it. Mind you, it was only a $34k car, a cash sale so no financing, and I had a transport company lined up to deliver it to my door. This dealer makes their margin by tacking on BS fees like a $1295 pre-delivery inspection fee; doc fees were even $890 which is upper end for sure. Subsequently I walked on the deal because I just can't trust a dealer like that. Plus, the car had been on cargurus for 129 days with a lot of price drops so no idea what was going on to cause this gorgeous SRT 392 Challenger to not be sold. I hope they finally sell it and the buyer is happy with a special car but that person won't be me! Fees are fine but being dishonest (Ali - sales manager) is not fine. I feel bad for the poor sales guy (Tevin) who I could tell in his voice knew this wouldn't fly and that it was dishonest. More
by SAABseanSCANIA
Employees Worked With
Ali
September 06, 2020
Biener Ford is the best local Ford dealer for sales and service on Long Island. Service advisor Louis Del Balzo is my go to advisor to service my 2013 Mustang at Biener Ford. He provides great, knowledgabl service on Long Island. Service advisor Louis Del Balzo is my go to advisor to service my 2013 Mustang at Biener Ford. He provides great, knowledgable, attentive service along with excellent communications and people skills. I have been working with him for 10 years also servicing my Biener Audis and I have always been very satisfied with the results. Highly recommend Louis for service and the Biener family of dealerships for all of your Ford and Audi needs. More
by nmolnar
Employees Worked With
Louis Del Balzo
June 30, 2020
Great place to buy used car they really treat you like family and very respectful very happy with my new Nissan Altima that I purchased from this place 😃 family and very respectful very happy with my new Nissan Altima that I purchased from this place 😃 More
by Kjen
Employees Worked With
Kit
