Biener Ford

I bought this car because it was exactly what I was looking for, but the dealer experience was terrible. The dealer was aware that I was driving over two hours to their location and that I wanted to ta looking for, but the dealer experience was terrible. The dealer was aware that I was driving over two hours to their location and that I wanted to take delivery in a smooth and timely manner. I was stuck at the dealership for over four hours for no clear reason. There is no customer parking, so you have to park in the street, which caused me to get a $100 parking ticket. The car was delivered extremely dirty inside and out, in spite of the fact that they made a big deal out of the fact that they detailed it twice. It took me four hours to properly clean it and wax it. Some lights were not functional and I had to fix them myself. The worst part was the business manager who created a "misunderstanding" when he tried to increase the total price by over $500. Be careful about the additional fees they try to add to your contract. Very old fashioned sales techniques. On a positive note, the salesperson appeared to care. More

Excellent service. Everyone was very knowledgeable and answered any questions or concerns. I would recommend this dealership to anyone. Very happy with my car and looking forward to any future business. answered any questions or concerns. I would recommend this dealership to anyone. Very happy with my car and looking forward to any future business. More

Quality service welcoming staff from start to finish great selection of vehicles for the heart to lust away at, trust and guarantee service to love great selection of vehicles for the heart to lust away at, trust and guarantee service to love More

The parts are Backorder due to Ford. Not their fault. But the tech failed to put all the parts back. He left them out. I am not going to pay for replacements the tech failed to put all the parts back. He left them out. I am not going to pay for replacements More

People very nice. Problem with parts, which I think is a Ford issue. To wait a week for an oxygen sensor is way to long. Ford issue. To wait a week for an oxygen sensor is way to long. More

They care, they make sure you and your vehicle is good before you get on the road. The go above and beyond. It's appreciated before you get on the road. The go above and beyond. It's appreciated More

Great experience. Service constantly kept me updated. Got my vehicle back sooner than anticipated. Everyone was very kind and friendly. Would recommend this dealership to my friends and family! my vehicle back sooner than anticipated. Everyone was very kind and friendly. Would recommend this dealership to my friends and family! More

Great experience with Simon. Market conditions are not favorable for the buyer right now so price of the lease was not great. Overall great experience with the team favorable for the buyer right now so price of the lease was not great. Overall great experience with the team More

Excellent service and the turnaround for getting my car back was extremely fast. Will definitely be going back there again for my service. Thanks again. back was extremely fast. Will definitely be going back there again for my service. Thanks again. More

Great service and honesty, they were very helpful and told me throughout the whole repair process what was happening and how long to expect to wait told me throughout the whole repair process what was happening and how long to expect to wait More