Biener Ford

I was lied to multiple times by multiple salespeople. This wasn’t a matter of “miscommunication.” I asked explicit questions and was told answers that were not true. The salesman told me that BlueCru This wasn’t a matter of “miscommunication.” I asked explicit questions and was told answers that were not true. The salesman told me that BlueCruise would allow me to drive hands free using the navigation system from the dealership to my home. That was a lie. He told me other than Sirius, there were no subscriptions needed for the car. That was a lie. When I picked up the car and discovered that navigation required a subscription, I was told that my salesperson made a mistake. I asked if there were any other subscriptions. I was told no. I explicitly asked if BlueCruise was a subscription. I was told no by the sales manager and the salesperson who was there at the time. That, again, was a lie. My original salesperson also asked me to please not pay off my car too quickly so he would get a higher commission. I haven’t exaggerated a single thing in this review. These are plain and simple facts. I bought a $70k car from Bieber for well over msrp, and they couldn’t show me the basic respect of being truthful. More

Had a dead battery and initially told service was backed up until August. Then spoke to Lou, service manager, who told me to bring my 2020 Escape in for service. Car needed a new battery which was replaced up until August. Then spoke to Lou, service manager, who told me to bring my 2020 Escape in for service. Car needed a new battery which was replaced in a timely manner. More

Nice place and great service we will definitely be back for next service whenever we need for next service whenever we need More

The customer service was great and although I did not get my car fixed bc of cost and I'm sure my annoyance came off as rude, the representative was very professional and delivered great service my car fixed bc of cost and I'm sure my annoyance came off as rude, the representative was very professional and delivered great service More

Excelente servicio y Rapides. Y siempre tienen unos pancitos riquisimos para Los clientes. Los puedes encontrar en la estacion de cafe. 😁😁 Y siempre tienen unos pancitos riquisimos para Los clientes. Los puedes encontrar en la estacion de cafe. 😁😁 More

Customer service was really good, came to buy an oil filter, ended up grabbing some more items and asked about nyc inspection, which they did for me even though i didn’t have an appointment. Diffidently filter, ended up grabbing some more items and asked about nyc inspection, which they did for me even though i didn’t have an appointment. Diffidently will be returning there for services and parts. Reps were very friendly and helpful. More

Service Department is Great. Gave Mme updates via text and let me know once the car was ready too. Gave Mme updates via text and let me know once the car was ready too. More

The entire Biener Team was awesome. Especially salesman Scott Nussbaum was outstanding. He was completely knowledgable and very helpful. Especially salesman Scott Nussbaum was outstanding. He was completely knowledgable and very helpful. More

Lou and the guys are always prompt on time courteous to me all the time and best of all get me in and out in no time 10 out of 10 every time me all the time and best of all get me in and out in no time 10 out of 10 every time More