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Biener Ford
Great Neck, NY
511 Reviews
At Biener Ford we want your experience to match your expectations. For over 90 years, the Biener family has proudly served the Long Island community. We aim to surpass your car buying expectations through excellent customer service. The moment you walk into our showroom, which features the latest Escape, F-150, Fusion, Edge, and Explorer, we intend to help you find a new or used vehicle to fit your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 511 reviews
December 29, 2022
Everyone was very accommodating. I even had breakfast there. I also was in and out rather quickly. I was pleased as Ieft the dealership. I even had breakfast there. I also was in and out rather quickly. I was pleased as Ieft the dealership. More
by KEYSTONEKENNY
Verified CustomerEmployees Worked With
Sorry. I don't remember their names.
December 25, 2022
They were professional, quick, and kind! I had an appointment at 12, my service appointment was at 10, and I ended up being 30 minutes early to my appointment. I had an appointment at 12, my service appointment was at 10, and I ended up being 30 minutes early to my appointment. More
by Raymondhakimian
December 22, 2022
I just moved to Long Island, and had my C-Max factory recall service done by Beiner Ford recently. The appointment is super easy, with multiple reminder emails sent to me ahead of time. The service was v recall service done by Beiner Ford recently. The appointment is super easy, with multiple reminder emails sent to me ahead of time. The service was very fast. They have very warm and courtesy attitude toward customers. I am very happy with the service, and will definitely come back again. More
by PCTP
Employees Worked With
Louis Del Balzo
December 21, 2022
I came in for a recall and they didn't order the part that was needed. So after waiting 6 weeks for the appointment, the part is now on backorder and I have to wait indefinitely for the recall to be repl that was needed. So after waiting 6 weeks for the appointment, the part is now on backorder and I have to wait indefinitely for the recall to be replaced. They told me that had to do the inspection first, but that makes no sense, since it was a recall, not a repair. Every car like mine needs the part. There were other recalls that were handled very quickly and professionally though, hence the two stars. It would have been 5 if they had been prepared with the recalled part and made the replacement. More
by JASON5BECKER
Employees Worked With
None of the above.
December 17, 2022
Considering only (1) one service advisor my 2016 Ford Edge was taken care of. This is my second time at Biener Ford. Keep up the great work. Edge was taken care of. This is my second time at Biener Ford. Keep up the great work. More
by Wvergez
Employees Worked With
Louis ( service mgr. ) Chris Urena ( service advisor )
December 16, 2022
Had my 2015 Explorer serviced yesterday. The car had quite a few issues and it's a hard hit with a sizable bill at this struggling time, with inflation and all. I was lucky having Chris, the The car had quite a few issues and it's a hard hit with a sizable bill at this struggling time, with inflation and all. I was lucky having Chris, the service advisor on my side. He was very kind and professional, with solid knowledge about each car in his hand. Chris listened to my concerns patiently, working above and beyond to solve the problems and find the best deal possible for me. The final invoice is a lot better than I expected. And they're very flexible about picking up the car, even after working hours. Another two thumbs up for Biener Ford and highly recommend Chris and his outstanding team! More
by paul-li
Employees Worked With
Chris Urena
December 16, 2022
It was very good customer service. Very quick and easy experience. I Highly recommend their facility Very quick and easy experience. I Highly recommend their facility More
by IOANNOUTOMMY
Employees Worked With
Other Employees :
Benny D'Angelo, Frank Garcia, Jeremy Simms, Louis Del Balzo, Rich Pizzo
December 12, 2022
Good service as always. everytime my visit makes me satisfied. I will go no where except Biener everytime my visit makes me satisfied. I will go no where except Biener More
by jimmy50
Employees Worked With
Other Employees :
Benny D'Angelo, Jeremy Simms, Louis Del Balzo, Rich Pizzo
