Bickford Ford

No high pressure at all answered all my questions and concerns in a timely manner very satisfied with both Darren And Erik concerns in a timely manner very satisfied with both Darren And Erik More

The commercial service department was excellent. They were prompt, did the service quickly, call me back that it was ready . Service manager was very professional. They were prompt, did the service quickly, call me back that it was ready . Service manager was very professional. More

Long post here: On 1/22/24 I went into Bickford Ford in Snohomish Washington to look at a 2022 Ford F350 Lariat they had for sale. I bought the truck with no issues being disclosed to me whatsoever.. I in Snohomish Washington to look at a 2022 Ford F350 Lariat they had for sale. I bought the truck with no issues being disclosed to me whatsoever.. I had the truck for 8 days and drove it maybe 4 times (I wanted to conserve the mileage on the truck considering I drove the xxxx out of my prior truck). On 1/30/24 the truck started driving super rough, was shaking really bad when I would step on the gas. I called the person who sold me the truck letting him know the truck was driving rough, and he immediately questioned me about bad fuel or contaminated fuel. I ensured to him I 100% put the fuel where it need to go and that there was no mis -identification of fuel from DEF on my end. I took the truck in the very next day (1/31/25) where they said they would look into it… on 2/14/25 Bickford reached out to me and told me they found DEF in the system and warranty wouldn’t cover. They told me it would be 10-15k in damages. I disputed this with them and after a back and forth with the salesman (mind you I couldn’t get a hold of a single person who supposedly looked into my truck). I guaranteed I didn’t put any sort of contamination in my tank.. obviously they weren’t going to believe me. I decided to take my truck to Kendall Ford for a second opinion where they informed me that the damage came from a pre-existing condition where the fuel system was attempted to be flushed but was a xxxxty job. This led to residual DEF crystals being left in the tank, and eventually clogging one of the fuel injectors (causing 3 more to fail). Kendall Ford told me they 100% were on my side considering they could tell the system was attempted to be flushed and filters were brand new and told me to ask for the trade in inspection report. I got a hold of Bickford and asked for this report and after 5 days I got a copy. Sure as xxxx they noted the same exact problems upon trade in as I am facing now.. not only did Bickford Ford acknowledge the problems, but they claimed they fixed them (hence the xxxxxxxx “fix” they came up with) Kendall Ford firmly believes Bickford took the truck in on a trade and threw a bandaid on the problem before they turned around and sold me the truck just to force the problem on a paying customer.. I have given them the option to do right as a business or get lawyers involved but they want to laugh and make it seem like it’s a joke. Im not the one to xxxx with, or roll over for that matter… so if this the game Bickford Ford in Snohomish wants to play, than very well let’s xxxxing play.. More

The best. They go out of their way for the customer. Much appreciated service! Bickford is the best They go out of their way for the customer. Much appreciated service! Bickford is the best More

Great job as always at Bickford Ford. Quick, pleasant and informative. A number one service one can count on. Quick, pleasant and informative. A number one service one can count on. More

I’m a third time returning customer, there is no sales pressures while car or truck shopping at Bickford, great dealership to do business with. pressures while car or truck shopping at Bickford, great dealership to do business with. More

Sales at Bickford Ford are typically positive experience while the service department seems to be known in the community as overcharging and not a great experience for their customers. while the service department seems to be known in the community as overcharging and not a great experience for their customers. More

Levi walked us through the custom factory order process and was great to work with. No pressure and attentive service. I don't think I've had a better experience at a car dealership. And we love our Mustan and was great to work with. No pressure and attentive service. I don't think I've had a better experience at a car dealership. And we love our Mustang! More

Brandon was absolutely amazing and made our experience so memorable that we will be buying more cars from Bickford! memorable that we will be buying more cars from Bickford! More

A great and painless car buying experience. Erik was straight forward, accommodating, and communicated clearly. I felt no pressure to buy whatsoever. Would purchase another vehicle here, no que Erik was straight forward, accommodating, and communicated clearly. I felt no pressure to buy whatsoever. Would purchase another vehicle here, no questions asked. More