Bical Auto Mall - Service Center

Bical Cadillac I have a serious complaint against Bical Cadillac. I took my car in for an oil change and they offered to fix my broken window. They also agreed to diagnose any potential issues that Bical Cadillac. I took my car in for an oil change and they offered to fix my broken window. They also agreed to diagnose any potential issues that may have resulted from the vandalized window. However, the service technician did not mention that there would be a diagnostic fee of $275.00; he only mentioned the cost of repairing the window and the sensor that needed to be replaced. I canceled the order to replace the window and sensor because the serviceman quoted an exorbitant price for the work. I was not informed about the hidden diagnosis fees, which led to me being charged $375.00 for only an oil change. This transaction feels unreasonable and reflects deceptive behavior. The cashier and serviceman indicated that I signed the document acknowledging the diagnosis fee. However, the serviceman never informed me about the diagnosis fee regarding my concern. More

This place sold me a vehicle. The experience was good, it's that service dept. Horrible from the start. The first contact resulted in my car being held for 30 days with me having The experience was good, it's that service dept. Horrible from the start. The first contact resulted in my car being held for 30 days with me having to foot the bill for a rental. Mind you I was having my center console charging port changed. I had to nearly threaten them to release my car, and please note the charger still did not work. I went back on three other occasions to lean the charger they were putting in was not compatible. The one that is only worked for 6 months costing me well over $1000.00 and time. The there is the time I was having my AC compressor changed and they never re-hooked up the transmission fluid line, that was a flat-bed and a few hundred dollars. Then there is my key fob. I took it in with all push door buttons working, now only two work. Lastly the service dept. wanted to do some kind of explorative search for a short that effects my center charging port and sunroof. The price, to start, upwards of $700.00. Research shows the wiring in the center arm rest frays and shorts out that fuse. I refused this money give away, they gave me back my vehicle with every thing they were working on as is . Its the worst service ever and one would be wise to stay far away from this service Department. Wish I could show you the pictures!. More

Literally the worst Service department. Have needed to bring in my brand new 2024 vehicle 4 times now, every time there are more issues with it. They are extremely rude, like it's your fa Have needed to bring in my brand new 2024 vehicle 4 times now, every time there are more issues with it. They are extremely rude, like it's your fault they can't fix anything due to incompetence. Absolutely stay away from this place. More

Having Charles Albanese as a rep makes it worthwhile for me to travel from the Bronx to trade my car in. He always checks in during the year and gives me the reminders that I need. The manager at this site me to travel from the Bronx to trade my car in. He always checks in during the year and gives me the reminders that I need. The manager at this site is also very helpful. More

I brought my car in for service Saturday April 13, Oil change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I no change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I noticed scratches on the hood and under the hood the air cleaner outlet duct has this brown crud on it. And when you put the AC on you smell cleaner fluid. So I had to wait until Monday April 15 to call when they opened. Just so you know the car only has 3800 miles on it and I put it away for the winter, so it's never in the snow or the salt on the roads. So I brought the car there Monday April 15 to show them and they said they would get back to me. Nobody calls and every time I call I was told the manager was not in. Today is April 18 and I called and they told me they would call right back to me. I waited and nobody called. So I gave them plenty of time before I had to write this review. I spent over $600.00 so I think I deserve a little courtesy to have this taking care of. You think they would take responsibility and not blame me. when I took my car in I checked it all out, there were no issues but they said that's the way I brought it in. So I told them they lost 2 customers, my wife who needs a car and service and me. And I told them I would never recommend this place they could care less. Don't never buy from this dealership because you will be sorry. More

Salesman Is Charlie Albany's was great the service departmentIt's with my car and what's very courteous and quick departmentIt's with my car and what's very courteous and quick More

I brought my car in for an appointment (8:00 AM). My car was not even looked at when I inquired about it at 11:45. I was then invited to have lunch with the staff because service was closed for an h My car was not even looked at when I inquired about it at 11:45. I was then invited to have lunch with the staff because service was closed for an hour from 12-1. My car was finally completed by 1:45. Just under 6 hours in not acceptable. My time is valuable. Other than my salesperson or advisor, no one came to speak with me. Terrible service. The last time I was there for 3 hours to add a option that was not set up at purchase. More

I went to buy Z71 from Bical Auto Mall Motors Flatbush, We agreed on one deal with Megan Soroka financed manger and Ali Kazmi sales person and the paper work I received is totally changed and unknown charg We agreed on one deal with Megan Soroka financed manger and Ali Kazmi sales person and the paper work I received is totally changed and unknown charges on paper that time I didn’t realized because they cover computer screen, fully trained and smart in stealing innocent and hard worker’s people money, same day I told them that this is not right deal and they said this is may be something computers mistake but you can come to us and we’ll talk about it but after that they didn’t want to change anything and now I have to pay $10000 extra and plus interest for there pocket So be careful and I highly request to all hard workers and innocent people please don’t choose this showroom to buy vehicle find a true dealership More

My wife & I came in for service for our vehicles with David Gore & I reached out to Charlie Albanese who took the time to listen at what I wanted to do & end up with a new 2022 new car Charlie is a grea David Gore & I reached out to Charlie Albanese who took the time to listen at what I wanted to do & end up with a new 2022 new car Charlie is a great person who is direct & will be honest with you on the sales & is very knowledgeable. I been dealing with Charlie for over 7 years & I’m very satisfied with his service whom I would recommend anyone to talk too. More