Bical Auto Mall

i had been shopping around for a good deal on a car. Most dealers tried to rush me to make a choose. Not making me feel comfortable till i went to Kristal auto mall. where Courtney Williams and the rest of dealers tried to rush me to make a choose. Not making me feel comfortable till i went to Kristal auto mall. where Courtney Williams and the rest of the team. Welcome me and didn't rush me to make a choice. After two days i feel i got he best deal posable on my new car I'm very happy with the way i was treated there and i strongly recommend Kristal Auto Mall!! Sincerely, Michael Foley More

This dealership is the worse.they have poor customer service no consideration for the customers and a service dept that don't know wat the xxxx they doing. I bought 3 cars from them all have broken dow service no consideration for the customers and a service dept that don't know wat the xxxx they doing. I bought 3 cars from them all have broken down within a year. They keep exchanging it n not even a year it breaks down. I had my traverse for 10 months car broke down had it tow to the dealership explain to Kenny the situation he said all I see wat the problem is. Calls me back n tells me it's the fuel pump bad gas once again the same thing like the other 2 cars. He said I fix it took 2 days finally go pick it up i was overcharge . it cost me 940 only to take the car out the shop n drive it home n it breaks down again. Call him back and he says can't do not nothing it's Christmas Eve the car won't b check till Thursday. Once again leaving me again without a car for the holidays . Ask him for a rental tells me he cudnt help me. They should not be in business they should be close down. I reported this to consumer affairs n next it's suing them for the money they charge me and not fixing the problem on my car. Last thing hired professional mechanics that really know what they are doing and stop robbing your customers. More

I have challenging credit and khalil and Bruce help me to the fullest. I am truly satisfied with how I was treated. Thanks so much the fullest. I am truly satisfied with how I was treated. Thanks so much More

Purchased my Buick almost a year now ,d sales person Carlos def is in d 5 star range ,however I took d service package which generated a value that matched what we owed after our trade in ,to me I hones Carlos def is in d 5 star range ,however I took d service package which generated a value that matched what we owed after our trade in ,to me I honestly thought I got d best package for what I was signing up for..unfortunately my very first trip for service their changed all of the cherry coating that I had experienced ,Kenny is in a class by himself & d remaining co-workers is not very far behind him ,here is some of d things that I encountered ,no customer service experience,irresponsible for you're vehicle in their possession during repair time( picked up my vehicle with dents on it / saying it's not their fault !!!!!!),true con artist style for repairs that initially is covered under you're package ,time frame for repairs is like u have nothing to do ,poor & unsanitary waiting room , This dealership on a scale of 1-10 doesn't even deserves a 1 it is def a MINUS , who really supervises these workers ,are they really being paid for what their job is ? Honestly the employer needs new workers ,he is lacking business due to d loss of what consumers experience at his dealership, consumer affairs should look into this place because it's unfair to anyone to be paying for a service that cannot & is not given....I'm writing this review only because it's not fair to be paying a monthly fee & not getting the required service that I'm paying for....visit them now and it's over 15 people on a waiting side d road line up for repairs with a 8:00 am appointment with just over 3 or 4 mechanics,with a comment from d tag employee to come back tomorrow @ 8:00 am ,1 time 2 time come on ....please look for a dealership that deserves & appreciate you're business . More

Jorge Ramirez is a very professional individual that made my experience of leasing a vehicle very pleasant. i just leased an ATS Cadillac and i am already thinking about the car i want next from this dealers my experience of leasing a vehicle very pleasant. i just leased an ATS Cadillac and i am already thinking about the car i want next from this dealership! More

I went into the dealership on Monday Nov. 11th just to look around. Mr. Willbright approached me with great professional and the warmest smile. He began to question me as to what I was looking for and ho look around. Mr. Willbright approached me with great professional and the warmest smile. He began to question me as to what I was looking for and how he can help me. Mr. Willbright was very informative and had extensive knowledge on the vedhcle I was interested in. He was very patience, courteous. Kristal's is very fortunate to have Mr. Willbright he is quite an assets. Thank you for all your help Charles! I love my new vehicle.. More

Sales consultant was outstanding & made me feel secure & confident with purchase. Recommending Jorge Ramirez from Kristal Auto Mall to friends & family is a no brainer! secure & confident with purchase. Recommending Jorge Ramirez from Kristal Auto Mall to friends & family is a no brainer! More

Greg did a very good job. He provided a ton of information and made me feel very comfortable about the large purchase I was about to make. Everything worked out very well. information and made me feel very comfortable about the large purchase I was about to make. Everything worked out very well. More

I have bought 3 gmc yukons from Kristal .they are the WORST. they don't stand behind their vechicles, and all there vechicles have problems .even brand new ones out of showroom WORST. they don't stand behind their vechicles, and all there vechicles have problems .even brand new ones out of showroom More

I financed my first GMC vehicle at this dealership & this is my second vehicle (which I decided to return to lease). Joseph's dedication has on both occasions surpassed my expectation. Excellent service this is my second vehicle (which I decided to return to lease). Joseph's dedication has on both occasions surpassed my expectation. Excellent service, very knowledgable of the vehicles, patient, professional and courteous. More