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Bical Auto Mall

Brooklyn, NY

4.7
841 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 841 reviews

October 03, 2012

I brought my Chevy Envoy to the service department at Kristal. First of all the place was filthy. Horrible waiting room and Anthony the service manager is very arrogant and a jerk to all of his employees More

by Shlomo817
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony
Oct 17, 2012 -

Bical Auto Mall responded

I am very displeased to hear such horrible things from one of our customers. What you are describing is completely unacceptable for our standards. I am very sorry that you had so many complications. Please contact me at your earliest convenience so we can work together to resolve this issue. Sincerely, Moses Quiroz - Business Sales Manager Office Phone 866-511-3690

July 29, 2012

My 2009 Cadillac CTS passenger seat started to smoke. Towed it to Kristal who kept the car for 2 weeks and wouldn't provide a loaner. After 2 weeks I was told that they couldnt find anything wrong with t More

by abmalarm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
KENNY
Aug 13, 2012 -

Bical Auto Mall responded

I am very sorry to hear of your experience here. I can assure you this does not line up with our standards. I would like to discuss this matter with you further if possible. Please contact me at your earliest convenience so we can work together to resolve this issue. Regards, Moses Quiroz - Business Sales Manager Office Phone - 866-511-3690

Aug 13, 2012 -

abmalarm responded

When I had the problem, I called the dealership and asked to speak with the owner several times. They took my phone number, and never returned my calls. I even called Cadillac who couldn't care less about my problems. I spoke to Kenny and told him to take this car back, and get me into a new Cadillac or Buick, but that also never happened. It cost me $3,000.00 to pay off the lease, and return the car early because it wasn't safe to drive. I have only bought american cars all my life. Corvette, Trans-Am, 3 Cadillac's, 4 Chevy Astro Vans, and several Buicks. As I told your dealership and Cadillac support, I will never own another GM product. Just picked up my 2013 LEXUS GS350 for less money then my Cadillac lease and the car is great, much better then the Cadillac.

June 06, 2012

WAS IN FOR SERVICE WITH ANTHONY AND KENNY, THEY HAVE NO WATING ROOM LIKE OTHER DEALERS THE PLACE IS FILTY NO INTERNET OR FLAT SCREENS, SO I WAIT IN SHOW ROOM, GUYS ARE FRIENDLY HENRY AND PHIL. I HEARD SOM More

by litjoejoe
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
anthony
Jun 07, 2012 -

Bical Auto Mall responded

I would like to apologize for this incident. We regret to hear of the experience you dealt with while visiting our dealership. If you wouldn't mind contacting me, I would love to speak to you further about this matter so I can try to better understand what happened. I look forward to hearing from you, and thank you again for bringing this to our attention. Regards, Moses Quiroz - Business Sales Manager Office Phone - 866-511-3690

April 30, 2012

I have been doing business with Kristal for over 15 years. Both my wife and I have acquired new cars every 3 years from Kristal. We have also serviced the cars there. From the sales people to the servi More

by nypd315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales and service employees
Apr 30, 2012 -

Bical Auto Mall responded

Thank you for the positive feedback on our dealership. It is always great to hear such kind words from one of our repeat customers. It lets us know that we are meeting our goal of excellence in customer satisfaction. Please let us know if there is anything we can do to help you in the future. We look forward to seeing you in the future! Be sure to check out our Facebook and Twitter pages for exclusive offers. Regards, Moses Quiroz - Business Sales Manager Office Phone 866-511-3690

April 29, 2012

I drove 2.5 hours to look at a Mitsubishi Endeavor that I was very interested in. The SUV had great reviews, and was in pretty good shape and reasonably priced. When I arrived the salesman (Rinaldo or Alfonz More

by aggropa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rinaldo?
April 27, 2012

Buying a used car anywhere can be risky. How about buying a used car on-line, sight unseen, and from out of state? I was looking for a loaded certified 2008 GMC Acadia SLT-2, Kristal had the perfect car. Dea More

by capecodacadia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Sr.
Apr 30, 2012 -

Bical Auto Mall responded

Congratulations on your new GMC Acadia and thank you for taking the time to share your experience with us! We are so glad to hear that Charlie succeeded in providing a great experience for you. Excellent customer service is what we strive for and we are happy to know that he could make a positive impact on you. Thanks again for choosing Kristal Auto Mall! You can keep up on our latest deals and updates by following us on Twitter and Facebook. Regards, Moses Quiroz - Business Sales Manager Office Phone 866-511-3690

May 12, 2011

This place is the worst!!!!!!!!!! DO NOT GO! They are over priced and when I went to pick my car up - it had a huge scratch which they claim they did not do! My car did not have the noticable mark when More

by SMDH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
He knows who he is !
April 02, 2011

Their customer service and quality of service is pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant f More

by mirlev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinny Britz
November 24, 2010

I purchased a brand new vehicle from Explorer.... I was having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just aft More

by butterfrombk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenny
September 26, 2008

Bernard is one of the most sincere, professional individuals that I have met in the process. He was very helpful. He answered all questions, and was very knowledgeable on his vehicles. I made it More

by bricklover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard (Ben)
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