Bical Auto Mall
Brooklyn, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I brought my Chevy Envoy to the service department at Kristal. First of all the place was filthy. Horrible waiting room and Anthony the service manager is very arrogant and a jerk to all of his employees Kristal. First of all the place was filthy. Horrible waiting room and Anthony the service manager is very arrogant and a jerk to all of his employees. What started out as a simple service ended up turning into a 2000 dollar repair of a laundry list of other stuff he claimed went wrong with my car. I'm not happy with the way they communicated with me and I feel like I was forced into repairs I wasn't financially prepared for. I do not recommend this service department and they should look into a replacement service manager. More
My 2009 Cadillac CTS passenger seat started to smoke. Towed it to Kristal who kept the car for 2 weeks and wouldn't provide a loaner. After 2 weeks I was told that they couldnt find anything wrong with t Towed it to Kristal who kept the car for 2 weeks and wouldn't provide a loaner. After 2 weeks I was told that they couldnt find anything wrong with the car. On the way home from Kristal the car broke down and when I called Kenny he wasnted me to bring it in 4 days later. I was also told that the car was never test driven. I towed the car to Norh Bay Caddilac who on the first day found numerous problems due to an overheated seat cooler which caused the smoke. The repair authorization listed 3 pages of repairs, while Kristal said they found nothing wrong with the car. More
WAS IN FOR SERVICE WITH ANTHONY AND KENNY, THEY HAVE NO WATING ROOM LIKE OTHER DEALERS THE PLACE IS FILTY NO INTERNET OR FLAT SCREENS, SO I WAIT IN SHOW ROOM, GUYS ARE FRIENDLY HENRY AND PHIL. I HEARD SOM WATING ROOM LIKE OTHER DEALERS THE PLACE IS FILTY NO INTERNET OR FLAT SCREENS, SO I WAIT IN SHOW ROOM, GUYS ARE FRIENDLY HENRY AND PHIL. I HEARD SOM DISTURBING CONVERSATION IN SHOWROOM SOME GUY TALKING DOWN TO WORKERS BEING VERY DISRESPECTFUL AND DEMEANING EMPLOYEES. SO I ASKED KENNY WHO HE WAS , I COULDN'T BELIVE HE WAS THE OWNER, FIRST HE LOOKS LIKE A PORTER, MEAN LOOK AND VERY ABUSIVE TO WORKERS, HOW DO THESE PEOPLE WORK THERE?? ALL I CAN SAY IS I WILL NEVER RETURN TO KRISTAL WE HAVE 2 CADILLAC'S AND 3 CHEVYS FROM THEM I WILL GO ELSEWHERE. I WILL ALSO CONTACT GM TO INFORM THEM OF HOW AN OWNER TREATS PEOPLE ITS AMAZING KRISTAL IS STILL IN BUISS. SORRY ANTHONY ITS 7 YEARS I HAVE BEEN DEALING WITH YOU More
I have been doing business with Kristal for over 15 years. Both my wife and I have acquired new cars every 3 years from Kristal. We have also serviced the cars there. From the sales people to the servi years. Both my wife and I have acquired new cars every 3 years from Kristal. We have also serviced the cars there. From the sales people to the service people, we have never had a bad experience. As a matter of fact, we were always treated will respect and dignity. They were always professional but friendly. We have never had a problem they could not resolve. It's always a pleasure when we go to Kristal, whether it's to negoniate a new car or to have maintence performed. We will continue to patronize Kristal and to recommend them to friends. More
I drove 2.5 hours to look at a Mitsubishi Endeavor that I was very interested in. The SUV had great reviews, and was in pretty good shape and reasonably priced. When I arrived the salesman (Rinaldo or Alfonz was very interested in. The SUV had great reviews, and was in pretty good shape and reasonably priced. When I arrived the salesman (Rinaldo or Alfonzo, or something like that) took me out back to look at it. There were a few obvious things wrong including the sunroof cover being off track and interfering with the sunroof opening and closing, and an object stuck in the rear heater blower that made a loud sound. The salesman told me to come back in a day or two and they would have it fixed. I called him the next day, and to his credit he appeared to have called into the shop on his day off to check on the progress. I also asked about inspection, which he talked his way around but never answered. I told him that the carfax showed a failed emissions inspection, and that I would like the car inspected to buy it. He told me you would try to get that done. He told me to come in the next day, so I drove another 2 hours (that's about 7 hours not in 2 days) to look at it. So, I came excited and ready to buy it, when to my surprise it was apparent that nothing had been done. Nothing at all was fixed, and the car was not inspected. I looked closer at the sunroof cover and discovered that it was simply off track. This could have probably been fixed in 2 minutes, but they obviously didn't care. The car also had a broken 12 volt cover.The salesman told me repeatedly on both days that "it's a used car," which meant that they weren't willing to do anything to fix it. We took the car for a drive. It drove well, but was out of gas. We stopped for gas and I noticed that the gas cap was broke. He did not offer to get a new one, but said that I could just buy a new one at the dealer or somewhere. During the test drive he had me stop so that he could get pizza. While he did offer to get me some, and while I would be okay with that under some circumstances, it seemed unprofessional given his general lack of interest. When we got back I was still ready to buy it because overall it was a good SUV, and I did the research to know that it is reliable. However, they were not willing to inspect the car, run an emissions inspection, or give me any kind of proof that it would pass inspection. He told me that it failed the emissions inspection because they had put a new battery in it, and it had to reset. So, I was faced with either risking that it would get inspected in PA, or not buying the car. I decided to still buy it. However, the last straw was when we negotiated the price. I asked how much they could take off because it was not inspected, and had the several problems I talked about. The salesman talked to his manager, and then came back to say that normally they charge $995 for a dealer import fee, and $600 for a preparation fee (not sure what they did exactly), and that they would take off the $995 fee. So, in short, not only were they not willing to take off money, but they were charging me $600 more than the list price of the vehicle. This is a shady dealership. Not only was the salesman unprofessional, he just didn't care. He never asked me once anything about my life, interests, or needs. What do you expect in Brooklyn, NY. Maybe it was just a bad salesman (they should probably fire this guy), but my experience was poor. If you are willing to pay full price plus fees for a brand new car, and this dealership is much cheaper then you might be okay. After all, what can go wrong with a new car. Otherwise I would steer clear. I ended up buying a 2007 Mitsubishi Outlander from DCH Kay Honda in NJ. They were very professional, helpful, and were 100% honest. I spent several hundred hours looking at cars, and my conclusion is that you should buy from a trusted and certified dealer unless you are positive that a smaller dealer is a good one. That's a shame to say, but the truth. Best wishes. More
Buying a used car anywhere can be risky. How about buying a used car on-line, sight unseen, and from out of state? I was looking for a loaded certified 2008 GMC Acadia SLT-2, Kristal had the perfect car. Dea a used car on-line, sight unseen, and from out of state? I was looking for a loaded certified 2008 GMC Acadia SLT-2, Kristal had the perfect car. Dealt with Charlie Sr exclusively, one of the managers, he was AWESOME. Returned my calls right away, faxed all the paperwork I wanted on the car right away, answered all my questions accurately and described the condition of the vehicle perfectly when he walked around it with me on his cell phone. We faxed bill of sales back and forth for sigs, I FedEx'd him a check, he FedEx'd me the title the next day. Had a shipper (Badlands Trucking) pick up the car the day after that. When it arrived here it was just as Charlie Sr had described it, perfectly. The car was missing the headsets and remote control for the DVD system, Charlie Sr had new ones shipped within days. I love this car, couldn't be happier. When I need another car, I'll be calling Charlie Sr at Kristal first. Just a perfect buying experience! More
This place is the worst!!!!!!!!!! DO NOT GO! They are over priced and when I went to pick my car up - it had a huge scratch which they claim they did not do! My car did not have the noticable mark when over priced and when I went to pick my car up - it had a huge scratch which they claim they did not do! My car did not have the noticable mark when I dropped it off! They messed up big time! You have been warned - go somewhere else for service! More
Their customer service and quality of service is pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant f pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant flush and got back my car without filling enough coolant in it. And another time, got the car with a dent in the hood and they did nothing to solve it. Customer Relationship manager is a 100% liar. Looks like he doesnt know the meaning of the term "Customer Relationship" More
I purchased a brand new vehicle from Explorer.... I was having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just aft having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just after a week... I get a phone asking if i want body work done to the car... I told the lady what body work this is a brand new car i just bought it... She says i got to call you back... she then tell me sir im just asking cause there is damage to your car... My driver never once saw a scratch as well as another driver who accompanied him to drive back with him.. I call the dealer service manager after i was told he will call me back: he tells me first the scratch was under dirt then after I told him how could you tell from your office he tell me its noticable. My driver was never given a check in sheet no one ever went over the car with him... Yet they claim that my driver sign a check in sheet which they can't produce.... Shady business.... A dealership who wants to pass the buck for there mistake it sound like.... More
Bernard is one of the most sincere, professional individuals that I have met in the process. He was very helpful. He answered all questions, and was very knowledgeable on his vehicles. I made it individuals that I have met in the process. He was very helpful. He answered all questions, and was very knowledgeable on his vehicles. I made it clear that I needed to be in a vehicle by the end of the week. Unfortunately Ben's hands were tied on this deal. I was given a quote by Charles(If I recall correctly), Sales Manager. The price quote appeared very fair, but I had an appointment and I had to leave. I promised them that I would be back with my spouse. I had a chance to look over the scrap of paper handed to me and realized that there must have been a mistake. 1st-the vehicle lacked many options. 2nd-financing terms were stretched to 84 months. After my wife had a chance to look over the vehicle, she began to ask some questions. "Let's start over from the beginning" Is what she was told. Oh No! My lease was up, I was running out of time. You could have been straight up with me from the beginning! Remember I said, " I'm here with 3 children, I'm not fantasizing, If I was; I'd be alone at the Ferrari dealer. I'm here to buy!" That's too bad, because Bernard is a likable guy. I really wanted to close the deal with him. Instead of a SLE with dealer added leather, we ended up with a SLT1 leather heated seats, dual moonroof,dvd, back-up sensor etc ALL FOR LESS THAN THE PRICE QUOTED..... 24 fewer payments. Thanks Charles for pointing me in the right direction! More