Bical Auto Mall

The Kristal Family of Kings Highway I was very pleased with the service I received at Kristal Auto Mall. The Family was and is vey friendly, courteous, patient, generous, and did I menti I was very pleased with the service I received at Kristal Auto Mall. The Family was and is vey friendly, courteous, patient, generous, and did I mention nice!. They are always on point. When you enter the door you feel right at home. They made me feel like one of the FAMILY. RIGHT ON GUYS AND DOLLS! or should I say brothers and sisters. More

purchased 2014 Cadillac SRX Greg worked hard to match my budget with a vehicle that had the options I required. He was pleasant and never pressured me to go over my budget. Aft Greg worked hard to match my budget with a vehicle that had the options I required. He was pleasant and never pressured me to go over my budget. After the deal was made Greg took the time to demonstrate all the features of the vehicle. He took me on a tour of the service department and introduced me to service manager. He took a lot of extra time in making me familiar with vehicle. I could not have asked for more attention. I don't remember all the names, but everyone I interacted with was great. I'm happy with price and financing. My experience was fantastic. More

Great Dealership! Mark Fonti is a great salesman! His was extremely knowledgeable about all of the cars and was very patient and answered all of my questions. I would Mark Fonti is a great salesman! His was extremely knowledgeable about all of the cars and was very patient and answered all of my questions. I would recommend Mark and this dealership to all of my family and friends. Very good experience at Kristal Auto Mall! More

excellent everything! Julian was a excellent sales associate. He knew every aspect of our vehicle & explained everything perfectly before we left. Not at all pushy or annoy Julian was a excellent sales associate. He knew every aspect of our vehicle & explained everything perfectly before we left. Not at all pushy or annoying. He made buying this vehicle a pleasure. I highly recommend this dealership, everyone was friendly & helpful. More

He's amazing, best dealer ever The person I dealt with was very respectful and knew exactly what he was doing. He was able to answer all the questions that I had. The person I dealt with was very respectful and knew exactly what he was doing. He was able to answer all the questions that I had. More

No one cares Having owned many new luxury cars before, I've never encountered such disregard and apathy from the employees and management. Brought 2011 Escalade f Having owned many new luxury cars before, I've never encountered such disregard and apathy from the employees and management. Brought 2011 Escalade for service. Parking sensors and Bluetooth are out. Had do come back twice leaving the vehicle there for days. A day later everything still doesn't work. Tried to address this with the dealer who responded: nothing we can do. The general attitude is: get you in and out while doing nothing. More

Liar's The salesman told me I can either get a low APR at 1.9% or he would take off the 1,800 dollars off my new GMC. He did neither. STRAIGHT up lied right The salesman told me I can either get a low APR at 1.9% or he would take off the 1,800 dollars off my new GMC. He did neither. STRAIGHT up lied right to my face, and the 1,800 wasn't coming out of his pocket because in MAY gmc was cutting the price on all there cars for 1,800 Dollars. I said I'd take the lower APR, HE SAID DON'T WORRY THAT'S WHAT WE'LL GET YOU, LIAR.... I GOT NO MONEY OFF AND NO 1.9 APR I GOT 3.9 WHAT A SUCKA I WAS. NEVER SEE ME AT KRISTAL AUTO MALL AGAIN !!!!!!!!!!!!!!!!!!!!!!!!! More

Happy My experience with Kevin Persaud was very good. I thought he was straight forward and honest, This was the second car that i have purchased from Krist My experience with Kevin Persaud was very good. I thought he was straight forward and honest, This was the second car that i have purchased from Kristal Auto Mall. I find it to be a very good dealership More

We just got our 9th car/truck with Kristal. In fact, we have never owned/leased a car with any other dealership and we always bring our cars into Kristal for service. After a bad experience with a 2009 Ch have never owned/leased a car with any other dealership and we always bring our cars into Kristal for service. After a bad experience with a 2009 Chevy Tahoe Hybrid that we purchased new - it broke down in Toms River, New Jersey on the way home from Atlantic City and was towed to the nearest Chevy dealership. Needless to say, GM couldn't figure out what the problem was and it took 40 days to repair. This compounded with other issues emanating from OnStar and Chevy Roadside caused us to not want the truck anymore and we weren't even sure we wanted another Chevy or GM vehicle for that matter. During our ordeal we reached out to Bill Hairston or as we refer to him as "our sales guy" as well as Anthony (from the service department) for assistance and both gentlemen were kind enough to provide us with some direction; Bill even followed up a few days later. Once the truck was repaired, I immediately contacted Bill to let him know that my husband was on his way to trade it in. We received a fair trade in for the truck and both Bill and Jimmy (the manager) eased our concerns about committing to another Chevy vehicle. Jimmy was able to put together a deal that we were comfortable with and 3 hours later, we drove out a with our brand new leased Tahoe with more upgrades than the Hybrid had. I also want to add that Smitty "the finance guy" has an awesome sense of humor! We have been doing business with Kristal for 16 years and all of our experiences with everyone has always been positive from both the service and sales departments. More

sale department not so bad but service is not nice the manager is the worst manager I've ever met {anthony}...he is rude and runs the place like a gangster shop not what you looking for in a dealership,,, manager is the worst manager I've ever met {anthony}...he is rude and runs the place like a gangster shop not what you looking for in a dealership,,,,i went to city cadillac wow what a different experience even a loaner car i didn't ask for i felt like i had a mercedes wait isn't cadillac competing with mercedes in terms of service and luxury.....kristal service has a lot to learn anthony the service manager should go he is bringing the place down and the other workers should be trained for better customer service.....let them visit bmw or mercedes service dept...xxxx visit city cadillac....anthony is rude thinks he owns the place does not act like a manager who cares about real service ....the place is a dump no real waiting area looks like some old donated furniture in the room no heat i know i hear about the new location coming soon but the customers will be gone before its open and if the same attitudes carry over they won't patronize the new facility either .........worst service dept ever......... More