Bical Auto Mall

Kristal Auto Mall Rude and Nasty people Avoid at All Costs A Very Nasty place to buy your. Very rude sales and workers there. No place to park your car. Kristal Auto Mall located at 5200 Kings Highway. Brookl A Very Nasty place to buy your. Very rude sales and workers there. No place to park your car. Kristal Auto Mall located at 5200 Kings Highway. Brooklyn, NY. is in a very high crime rate area. The service manager will require a tip to fiix your car. The garage where they fix your car is very dark and scary. There is no waiting room there to wait for your car to be fixed. The front tend manager is extremely rude and nasty, he asks you to see your cash before he will talk to you. Please stay away from this place at all costs. They are are much higher in price than most dealers in the Tri-state area. Avoid this dealership at all costs.. More

Beware!!! Check the BBB. BEWARE!!!! CAR THIEVES. After receiving numerous calls from Kristal to bring in our leased Caddy SRX early, have them absorb the last 4 payments, not BEWARE!!!! CAR THIEVES. After receiving numerous calls from Kristal to bring in our leased Caddy SRX early, have them absorb the last 4 payments, not charge us for slight damage ( I have the pics), and we would walk out with a end of year 2014 with no money down. We looked at the inventory, didn't like what they had and I FOUND the car I wanted in Valley Stream. We negotiated the price, left a deposit and awaited the arrival of my car. When it arrived, the lease agreement was wrong, and had to be rewritten. We left my 2012 SRX with 18,000 miles in their possession, we DID NOT SIGN anything handing over the vehicle. We received 2 bills in less than a month. The first one for the new car and the second for the old one. We thought that there was a cross in paper work. Imagine our surprise when we were told that were liable for the payments for the car that we no longer had in our possession ! AND THEY WILL NOT GIVE ME MY CAR BACK. I will gladly pay the payments if it was given back to me but as of now, I don't have a car that I'm paying for, no one seems to know where it is, and there has been no effort to locate it to give me it back. As far as I'm concerned, it was stolen from me. There is no one that would give back a car and still make payments for something that they no longer have. Obviously, you would wait for the lease to be up in such conditions. Kristal lied then and lied to GM. This was false advertising taken to a new level. I was talked to by Ron Patel -- the alleged manager in the most abusive of ways. He speaks like a thug. Dishonest, despicable, filthy dirty show room, home of classless sleazy car salesmen. More

Best dealership in the New York tri state area I just leased a 2015 Chevy traverse and I want to thank George Ramirez and the crew at Kristal .I love the truck and the customer service. Thank you G I just leased a 2015 Chevy traverse and I want to thank George Ramirez and the crew at Kristal .I love the truck and the customer service. Thank you George rimerez you will always have my business More

Excellent Salesman Best salesman ever in my opinion is Charles Albanese, more like a friend, he has been my families car dealer for over 30 years. Always goes the ex Best salesman ever in my opinion is Charles Albanese, more like a friend, he has been my families car dealer for over 30 years. Always goes the extra mile. We will continue to use Charlie for all our car needs. More

Interesting, fun and still learning Employee, Charles Albanese was helpful, patient and very knowledgable about the vehicle of interest; Thus far I have been enjoying my purchase; Charle Employee, Charles Albanese was helpful, patient and very knowledgable about the vehicle of interest; Thus far I have been enjoying my purchase; Charles and employees have been most helpful in helping me learn all the new technology! I would highly recommend this dealership. Service area was also friendly and courteous. More

great Charlie from sales Anthony from service are great people to work with,Also the whole dealership in general is excellent. I have been going for years a Charlie from sales Anthony from service are great people to work with,Also the whole dealership in general is excellent. I have been going for years and will continue to go and tell all my friends. More

Great Salesman I was very pleased with my salesman Carlton Pierre. He was very knowledgable and was very helpful in finding me the exact vehicle for my need in the q I was very pleased with my salesman Carlton Pierre. He was very knowledgable and was very helpful in finding me the exact vehicle for my need in the quickest time possible. I was made to feel like family, because of the way I was treated. More

Purchase of GMC Great staff, my salesman Rick was friendly and patient I feel terrible for always getting to the showroom late hence having him stay after hours. The Great staff, my salesman Rick was friendly and patient I feel terrible for always getting to the showroom late hence having him stay after hours. The team worked great together in getting the vehicle I wanted. And after being dissapointed that my vehicle model was not blue tooth enhanced they offered to install the blue tooth at no additional charge. They really go far and beyond to ensure the customer is happy with their purchase. Thanks So Much to You All, Gil Garcia More

Customer Friendly, Great Service, Knowledgeable Team The entire staff was extremely helpful Fran, James Greco, Greg Hampton and Rob Patel. We talked about what I needed, how much I wanted to spend and The entire staff was extremely helpful Fran, James Greco, Greg Hampton and Rob Patel. We talked about what I needed, how much I wanted to spend and they guided me the whole way through. I would recommend them any time. More

The Service Department/Customer Service My bad experience with the service department was with my vehicle having a check engine light on and I called for an appointment and they couldn't get My bad experience with the service department was with my vehicle having a check engine light on and I called for an appointment and they couldn't get to me for 3 weeks. I wrote Customer Service about this and they said they would get back 2 me via email or phone and they never did. I had to take my car to NJ to get repaired and I have been dealing with Kristal for years. They just lost a customer. More