Bical Auto Mall

My new Traverse I originally went to your dealership with my wife ready to look at all SUVs that you had to offer. We looked at the GMC Acadia, the Buick Enclave and I originally went to your dealership with my wife ready to look at all SUVs that you had to offer. We looked at the GMC Acadia, the Buick Enclave and the 2017 Chevy Traverse. Andrei was incredibly helpful from the moment we stepped in. Traveling with my five year old daughter and two month old son, it can sometimes be difficult to talk business, so to speak. He took his time and understood my situation, answering several questions more than once as I dealt with the confusion. While talking numbers he had mentioned the 2018 Chevy Traverse had just hit your lot. He walked me to the new car area and I knew from the moment I set in it that this was the vehicle we were looking for. Doing our best to be smart consumers, we did our homework and visited several other dealerships. We returned to Kristal with a number in mind and Andrei and Jamil worked to get us to where we had to be. This morning I arrived with my mother to pick up the car and was given a full step by step tutorial of how the car worked along with the OnStar system and the brand new interface within the vehicle. The finance manager, Dan, was personable and friendly and worked to get us in and out as quickly as possible. From start to finish everyone I dealt with within this dealership was friendly, patient, knowledgeable and willing to do just about anything to make my experience as easy as possible. I've already got a couple of compliments on the vehicle and you can be sure I told whoever was asking me about it where to go to get the best possible experience. Thank you for everything and I'm hoping this is the beginning of a relationship for years to come. Charles Cottone More

Excellent Service Entering an auto show room is often done with a bit of trepidation because you are invariably confronted by high pressure sales people. This is d Entering an auto show room is often done with a bit of trepidation because you are invariably confronted by high pressure sales people. This is definitely NOT the case at Kristal. I was politely approached by Mr.Charles Griffin who took utmost care to ensure that our visit will be a pleasant experience. Although I made it clear that we were not quite ready to acquire a new vehicle - it did not deter his willingness to show us the available models on the lot. At the end of the tour, his simple request was for us to identify a vehicle of our choice, and he will be more than happy to provide the monthly leasing cost and the required down payment. His proposal fell within our budget range, and needless to say - in 45 minutes we were able to successfully 'close the deal'. We got the car we wanted at a price we anticipated. I would highly recommend Mr. Charles Griffin to anyone seeking the services of a polite and well mannered individual, in addition to having a high level of expertise in the products he is representing. More

Working with Dave George This was my first venture into the purchase of a new car & I read in Consumers Report that the Chevrolet Impala was rated tops in its category. This This was my first venture into the purchase of a new car & I read in Consumers Report that the Chevrolet Impala was rated tops in its category. This led me to Kristal Auto Mall and luckily to Dave George. What I liked about Dave was, even though you know that his goal is to make the sale, he was not pushy or overbearing. He realized that the purchase of the vehicle I was interested in was a significant investment for my wife & I so he did everything to help me understand the vehicle I was looking to purchase. Dave was professional & informative every step of the way and knew exactly when to step back and not attempt to push the vehicle onto me. He was well-informed about the car and all its features and explained everything to me from the first time I saw & test drove the car until the day I actually purchased it. Dave George is a great asset to & representative of the Kristal Auto Mall group & I would not hesitate to recommend the dealership & especially Dave to anyone looking to purchase a new vehicle. More

Great deal! Professional staff Valerie, Greg and Jamil made my new GMC Acadia purchase a great experience. They dealt with mostly over the phone, since I was from out of state, and Valerie, Greg and Jamil made my new GMC Acadia purchase a great experience. They dealt with mostly over the phone, since I was from out of state, and gave me not only the best price, but a deal good enough to justify the trip. When I got there, they stood by their offer, had the car ready to go, and were courteous and professional throughout. I highly recommend the dealership and look forward to the completion of their new location. More

Excellent Thanks to Mr Dave George and the great staff at this location ,I got what I wanted in great time at a great price. My questions were quickly answered Thanks to Mr Dave George and the great staff at this location ,I got what I wanted in great time at a great price. My questions were quickly answered and a I was opened to different ideas . Thank very much and I really enjoyed and am happy I made my purchase through kristal Caddilac. More

Friendly Staff..Great service..fast delivery Thanks to Dave George, I was able to get the vehicle I wanted and the right price. Everyone was very nice. Dave was totally accomadating and professio Thanks to Dave George, I was able to get the vehicle I wanted and the right price. Everyone was very nice. Dave was totally accomadating and professional. I would recommend Dave and this dealership to anyone looking for a new vehicle. I'm a return customer...and I will be back again once my lease terminates! More

"Lucille" Leased a Buick Envision The salespeople were very nice and pleasant to speak with. First was greeted by Rita and then Jamil Quaiser took over. They gave me a good price and The salespeople were very nice and pleasant to speak with. First was greeted by Rita and then Jamil Quaiser took over. They gave me a good price and were very accommodating. We had a little hiccup with the car having a scratch but it was taken care of the next day without any problems. Thank you guys for making this easy to get into a beautiful SUV. Rita, Jamil and Dave George were great!!!!! More

Quick in and out.. The sales men was honest and straight forward good guys great experience explained the different models in and out overall did the right thing would d The sales men was honest and straight forward good guys great experience explained the different models in and out overall did the right thing would definitely recommend if you are looking for a new car.. More

Great experience! I initially walked into the dealership hoping to find a replacement vehicle. I left with a 2017 GMC Canyon. Mr. Mckenzie played an instrumental part i I initially walked into the dealership hoping to find a replacement vehicle. I left with a 2017 GMC Canyon. Mr. Mckenzie played an instrumental part in the purchase,by being patient,professional and informative. I would definitely recommend this dealership for anyone looking to purchase a new vehicle. Glenn. More