Bical Auto Mall

They were professional great and very knowledgeable quality people very knowledgeable friendly nice polite gentleman quality people very knowledgeable friendly nice polite gentleman More

Charlie was excellent! He was fast, efficient and gave us the best price! This is our second lease from him! He was fast, efficient and gave us the best price! This is our second lease from him! More

This dealership has very good customer service. They are always attentive to their customers to ensure they are satisfied They are always attentive to their customers to ensure they are satisfied More

I have leased 5 vehicles from them. Their leasing manager Charlie Albanese has always been my point of contact. He is top shelf. Their leasing manager Charlie Albanese has always been my point of contact. He is top shelf. More

Bical Cadillac I have a serious complaint against Bical Cadillac. I took my car in for an oil change and they offered to fix my broken window. They also agreed to diagnose any potential issues that Bical Cadillac. I took my car in for an oil change and they offered to fix my broken window. They also agreed to diagnose any potential issues that may have resulted from the vandalized window. However, the service technician did not mention that there would be a diagnostic fee of $275.00; he only mentioned the cost of repairing the window and the sensor that needed to be replaced. I canceled the order to replace the window and sensor because the serviceman quoted an exorbitant price for the work. I was not informed about the hidden diagnosis fees, which led to me being charged $375.00 for only an oil change. This transaction feels unreasonable and reflects deceptive behavior. The cashier and serviceman indicated that I signed the document acknowledging the diagnosis fee. However, the serviceman never informed me about the diagnosis fee regarding my concern. More

I've been leasing my cars before they became Bical Auto Mall. I leased my first car back in 2008 when they were called Kristal Auto Mall. I trust them to take care of my car no matter what needs to be do Mall. I leased my first car back in 2008 when they were called Kristal Auto Mall. I trust them to take care of my car no matter what needs to be done. More

I got my second car from this dealership and I am very satisfied with their service satisfied with their service More

This place sold me a vehicle. The experience was good, it's that service dept. Horrible from the start. The first contact resulted in my car being held for 30 days with me having The experience was good, it's that service dept. Horrible from the start. The first contact resulted in my car being held for 30 days with me having to foot the bill for a rental. Mind you I was having my center console charging port changed. I had to nearly threaten them to release my car, and please note the charger still did not work. I went back on three other occasions to lean the charger they were putting in was not compatible. The one that is only worked for 6 months costing me well over $1000.00 and time. The there is the time I was having my AC compressor changed and they never re-hooked up the transmission fluid line, that was a flat-bed and a few hundred dollars. Then there is my key fob. I took it in with all push door buttons working, now only two work. Lastly the service dept. wanted to do some kind of explorative search for a short that effects my center charging port and sunroof. The price, to start, upwards of $700.00. Research shows the wiring in the center arm rest frays and shorts out that fuse. I refused this money give away, they gave me back my vehicle with every thing they were working on as is . Its the worst service ever and one would be wise to stay far away from this service Department. Wish I could show you the pictures!. More

Charlie Albanese was professional and courteous to my fathers and myself need He was very excellent and did a wonderful job! fathers and myself need He was very excellent and did a wonderful job! More

My husband and I have leased a car from Bical Auto three time in a row. Our sales person Charlie Albanese has always been helpful, well informed, and always professional. He really is an amazing sales perso time in a row. Our sales person Charlie Albanese has always been helpful, well informed, and always professional. He really is an amazing sales person and such an asset to Bical auto. We will continue to lease from them and always use Charlie. . More