Bical Auto Mall

Charlie is great. I had to fight for best deal but eventually got it I think I had to fight for best deal but eventually got it I think More

Bical auto mall is always clean when I have an appointment. Staff are always professional and helpful. appointment. Staff are always professional and helpful. More

Leasing a new car was a great experience at Bical Auto Mall thanks to Charlie Albanese and staff. We have been buying cars from Charlie for more than 40 years. Mall thanks to Charlie Albanese and staff. We have been buying cars from Charlie for more than 40 years. More

Charlie Albanese took good care of me and made my new car experience seamless. I wouldn't go anywhere else in the future. experience seamless. I wouldn't go anywhere else in the future. More

I have been dealing with Charlie Albanese for not only leasing but also purchasing. He is a great person to work with. Efficient and polite and gets the job done quickly. He was so kind and understan leasing but also purchasing. He is a great person to work with. Efficient and polite and gets the job done quickly. He was so kind and understanding when my husband passed and I took over the new lease. I would gladly recommend him to anyone for their automotive needs. More

Bical Auto Mall was great, especially working with Charlie Albanese! He was so knowledgeable and helpful. I love my new Equinox. Charlie Albanese! He was so knowledgeable and helpful. I love my new Equinox. More

Charlie Albanese is the best of the best! !! A decent caring wonderful human!!! Wouldn’t go anywhere else. !! A decent caring wonderful human!!! Wouldn’t go anywhere else. More

Very helpful, knowledgeable and polite staff to achieve whatever goal you may be there for. whatever goal you may be there for. More

Went there to have my car serviced. Picked up my car and they returned my key taped with ticket number to my car. Thought nothing of it, until I I returned home. My key looked like it w Picked up my car and they returned my key taped with ticket number to my car. Thought nothing of it, until I I returned home. My key looked like it was ran over. It was tattered and the buttons falling out of its bay. Calling first to let them know and to asked what happened to my key.. when I went back to show the condition of my key fob, both the manager- John and my service advisor- Ramel Parker blamed me for the damage- telling me that its an old key. I reminded them both, that when I came in the key was in perfect condition and not taped to holding the keys in place. They had nothing to say other than they are not responsible and will not be fixing or replacing the key fob because it still works. Just spent $2000 to service my car at this place, they destroyed my key fob and were unprofessional and indifferent of the entire situation. I will NEVER recommend this place. I needed my car fixed badley and that was my downfall for not doing my due diligence before going to this place. I should have seen/read the reviews for service for on this place before coming here. Now Im out $300 for a new key fob that was destroyed by them! More

My fiancée and I initially chose Bical Auto Mall solely for convenience (it’s close to our home, and we were specifically looking for a Cadillac). Unfortunately, I made the mistake of not reading the deale for convenience (it’s close to our home, and we were specifically looking for a Cadillac). Unfortunately, I made the mistake of not reading the dealership’s reviews beforehand, which turned out to be a major oversight. When my fiancée had some free time to visit the dealership on her own to browse vehicles, I agreed, knowing that while dealerships sometimes mark up prices for women, they usually offer courteous service. That was not the case here. She was assisted by Charles Albanese, who was rude, dismissive, and rushed her through the visit, even saying he had to leave. She didn’t get the chance to properly inspect the vehicle or ask the questions we had prepared together. She came home upset and hurt by how she was treated. I returned to the dealership the following Saturday to get clarity. Charles Albanese had already left, so I initially spoke with Jamil Quaiser, who offered little assistance. Eventually, I was helped by Mr. Andrei McKenzie, who was by far the most professional and respectful person we encountered at Bical. Thanks to his service, I felt comfortable enough to have my fiancée return and work with him directly. In the end, we purchased a vehicle with cash for $34,000. However, the dealership did absolutely nothing to add value to the sale (no discounts, no full tank of gas, no complimentary services (which most Cadillac dealers provide for the first year), and not even a proper detailing of the car). Although we appreciated Mr. McKenzie's professionalism, I cannot recommend this dealership. Our overall experience reflects the many one-star reviews already posted. I strongly advise others to take their business elsewhere. More