Beverly Hills BMW

Belash Bashooki is the most pleasant, knowledgeable representative for BMW Beverly Hills. He has made my leasing and financing experience a 5-star out of possible 5. He is always in touch, responsive, representative for BMW Beverly Hills. He has made my leasing and financing experience a 5-star out of possible 5. He is always in touch, responsive, helpful, accommodating. I chose BMW and stayed with BMW primarily due to my customer care with Belash Bashooki because I know that I will always be taken care of by him. The relationship with the dealer is #1 and to me customer experience comes first. I am already recommending Belash and the dealership to my friends for their better experiences. Most kindly, Angeline Smirnoff. The Finance team I did not have the best experience with since many, many mistakes were made by the Finance department which delayed my time at the dealership by hours. More

Excellent experience from start to finish. Beverly Hills BMW went above and beyond my expectations! Beverly Hills BMW went above and beyond my expectations! More

“SMITTY” from the finance department is the WORST. Horrible miserable attitude. Despite his department being open I went to VM and when I mentioned it to someone else when I called again, he seemed ir Horrible miserable attitude. Despite his department being open I went to VM and when I mentioned it to someone else when I called again, he seemed irritated that I mentioned it and he had to get to work..? Please hire people who are not miserable doing their job. Do not visit this location, or BMW for that matter. Plenty of other dealerships who don’t rip you off and when you speak to any department you feel like they genuinely appreciate your business. More

UNSCRUPULOUS, SCAMMERS, FRAUDULENT BUSINESS PRACTICES. ....to say the experience was bad is an understatement. I am pursuing legal action with the District Attorney and the DMV (licensing agent for dealers ....to say the experience was bad is an understatement. I am pursuing legal action with the District Attorney and the DMV (licensing agent for dealerships). You would think that paying for a vehicle in cash would be a simple transaction, but I was sold a car that was not suitable for sale. After the 1st week, I was advised to go to their sister-dealership for service and almost 4 weeks later the car was returned to me after major work was done (engine mounts, transmission mounts, etc)....and that was only completed because I bought the $5k warranty. There was no regard for the inconvenience, the multiple trips to/from both dealerships, calls and messages went unreturned and even some issues were denied by the warranty. The GM, Sean NEVER addressed the matter in writing (via email/text), call or in-person after me sitting waiting for him for nearly an hour. Other unprincipled employees that I continued being passed to were Belash, Payton, Smitty, Elaine, Lesandro....all were informed but did nothing but pass the buck and lie. I intend on taking this as far legally as possible, so others won't be scammed and deceived. More

Saleh provided us with the best experience we have had at a dealership. Many thanks to him! a dealership. Many thanks to him! More

We have the best service advisor, he's the reason we drive BMW.Don't get me wrong we love BMW but without Gary is not possible. We own an M3 CS and 530 E. He is so knowledgeable, nice, professional a drive BMW.Don't get me wrong we love BMW but without Gary is not possible. We own an M3 CS and 530 E. He is so knowledgeable, nice, professional and yet funny. Alan works in his team, this young man is so polite,hard working, Thank you for all your help. Amanda gets me in loaner in no time, she's so lovely. Thank you to all of you, especially Gary which goes above and beyond. More

I am deeply disappointed with the unprofessional and rude behavior of the sales manager MILTON. During our interaction, he was VERY sarcastic, which made the entire experience unpleasant completely. He openl behavior of the sales manager MILTON. During our interaction, he was VERY sarcastic, which made the entire experience unpleasant completely. He openly expressed disbelief in what I was saying, and his tone was filled with sarcasm and ignorance. He directly looked at my face and expressed that I’m lying. This level of unprofessionalism is unacceptable and reflects poorly on the company. I hope that appropriate actions will be taken to ensure better customer service in the future. More

Purchased a low ow mileage vehicle (12,000 miles) that was originally purchased and subsequently serviced by Beverly Hills BMW Los Angeles, the existing warranty expires August this year. I made my first was originally purchased and subsequently serviced by Beverly Hills BMW Los Angeles, the existing warranty expires August this year. I made my first call May 17th to inquire about the extended warranty options. Calls made May 18, 19, 20, and 21 I was dealt a variety of options from the automated phone service of Beverly Hills BMW. Eventually I was given two names and left messages to inquire about warranty. I was also texting with a representative and was ghosted after I sent the VIN number they asked for. Ten days later no one has called me back. I am trying to purchase BMW warranty from the dealer that sold and serviced the car exclusively and they have not given me any response. More

very satisfied ! !! Excellent customer service. Number one in my book !! Staff are super friendly , alway ask are you okay !!! !! Excellent customer service. Number one in my book !! Staff are super friendly , alway ask are you okay !!! More