Beverly Hills BMW

Worst customer service ever experienced STAY AWAY AT ALL COSTS! If a negative rating were possible I would not think twice before giving it to this dealership. Before arriving at BMW my husb STAY AWAY AT ALL COSTS! If a negative rating were possible I would not think twice before giving it to this dealership. Before arriving at BMW my husband and I had contacted the dealership regarding a specific car. We we arrived we were told Neda Shahrokhi would be our sales person but was with another client so her assistant would help us. In the entire time at the dealership we were only with Neda for 1 min while she introduced herself and then had another person who seemed to be in training take us on a test drive. When we got back we decided we wanted to work out a deal on the car but Neda was still not available so a third person, Rafael, was brought to us to work out the details. Part of our deal was that they would take over my current Volkswagon lease which included two payments and a turn in fee. We were then sent to financing where we waited for an hour an a half before finally asking what was taking so long. At that point, the finance guy came out and said that he had never been given our paperwork and didn't know we were waiting. While handling the deal with him he seemed to become very annoyed with us because we didn't want to purchase additional warranties. He was so concerned and pushy over the warranties that he forgot to take a down payment on the vehicle so later that evening we received several phone calls from him for the payment. We had arranged to actually pick the BMW up the next day so this seemed a bit excessive. The next day when I came to pick up the car and turn in my lease not only had it not been detailed as promised but the touchups that Rafael said would make the minor dings look completely like new looked like crap. The car was also missing the owners manual and spare key which I was assured by Erica would be sent by fedex that week. A month went by and I still had received nothing. At this time I was also contacted by Volkswagen regarding my payment that had never been made on the car. I was also told by VW that the car had never been turned in. This is where my main troubles started with BMW. I called and emailed Neda -no response. I called and emailed the three main managers: Cliff Nguyen, Tasos Theodorou and Kevin Herlehy and again received no response. I could not believe that not a single person at the dealership would call or email me back. This is when VW stepped in and made a call for me. Somehow they ended up in contact with Shaun Duron who was in charge of esales. I have to say Shaun was very nice and the only one willing to help me even though the matter didn't concern him. After speaking with him I learned that BMW had no idea where my VW was located. After a week the car was found and I was assured the payment would be made. While BMW did turn the car in the payment was never made. Over the next two months I spent several hours calling and emailing BMW to have the payment made. Finally, Kevin Herlehy the general manager said if I fax him the invoice the payment would be made. I did that and he said the payment was being sent out. The next month I was again contacted by VW because the payment had not been made. When I contacted Kevin he was very short with me and said the payment was sent out a long time ago. When I asked for a receipt he then said the payment had not been made. Finally, this past month a payment was made to VW, unfortunately BMW went back on their word to pay the turn in fee and the payment was $350 short. So after 5 months of stress and frustration and more wasted hours than I can count BMW couldn't even hold up their end of the deal. Stay away from this dealership, they have no regard for the customers. More

Left a deposit for an I3, 4 mos later, no test drive/refund During a visit to the dealership to test drive a BMW I3 (which they didn't have on the lot yet), the salesperson (Avo Jawlakian) convinced me to put i During a visit to the dealership to test drive a BMW I3 (which they didn't have on the lot yet), the salesperson (Avo Jawlakian) convinced me to put in a fully refundable deposit. I was in LA for a visit before a permanent move 3 months later. After my move to LA, I was unable to schedule a test drive or obtain a refund of my deposit despite at least 15 contacts via email/phone over 4 months. I may have to proceed via a legal route, but others need to know about the service I received. Buyer beware!! More

Worst Dealership Experience Ever! The worst experience I have ever had with a car dealership! Sold a car to "manager" Raphael who said there was "a problem with their system so the ti The worst experience I have ever had with a car dealership! Sold a car to "manager" Raphael who said there was "a problem with their system so the title wasn't showing clean" and so "it will take a day or two until I can clear that with corporate." Well, three visits to the dealership and three weeks later, here I am with NO payment for the very expensive car I sold to this dealership! After getting my attorney involved, Raphael finally says, "sorry, check has BEEN ready, but I wasn't getting my voicemails..." Like that is a viable reason for not communicating to me for three weeks? Finally I showed up again at the dealership after Raphael says the "check is ready" only to find that Raphael is not at work, no one knows where he is, and no one has any idea where my $30k check is! Yup, these people have no clue, no management skills, and even worse, customer service is absolutely non-existent at this dealership! I tried to escalate my plea for payment to the General Manager "Kevin" but he wouldn't even bother to talk to me, instead, he just yelled at the nice receptionist who tried to ask for his help. I finally had to get my husband to make several more phone calls before "Kevin" said the check was sitting on Raphael's desk. When we made our way back to the dealership later that day, "Kevin" kept us waiting for 10 minutes while he chatted on his cell phone then, while still on his cell phone, he handed my husband the check with a, "sorry dude." So unprofessional! I am convinced that no one at this place knows what is going on and they are they most incapable, rude group of people I have ever had to deal with! Avoid the insanity and stay away from this disaster of a business! I wish I could give them Zero star rating and erase this annoying experience from memory!! Show owner comment » More

I purchased a 320i for my daughter for her Birthday, My sales person was Neda, she made the process quick, easy, and affordable. Elmer, spent at least an hour going over the car with my daughter making su sales person was Neda, she made the process quick, easy, and affordable. Elmer, spent at least an hour going over the car with my daughter making sure she knew every detail about the technology. 2 managers greeted my during my time in the dealership, Kevin and Jerry, both were very nice. Mike did my paperwork in finance, he's a laugh a minute and wrapped everything up in less than 20 minutes. Thanks for everything BMW of Beverly Hills! More