Beverly Hills BMW

Used car buyers BEWARE I recently bought a fully loaded Mazda 6 Grand Touring used from BMW of Beverly Hills given the reputation they are supposed to have. It turned out to I recently bought a fully loaded Mazda 6 Grand Touring used from BMW of Beverly Hills given the reputation they are supposed to have. It turned out to be far less positive than I had hoped. I took a Lyft from 75 miles away and everything looked good so I bought the car. A few facts that are relevant to my experience -- They told me that they replace brakes and tires if they have less than half-life remaining so I wouldn't have to worry about that. They told me there was a second key and remote that they would find and send to me. I had my own financing so I didn't need theirs. They next morning a warning light came on. They told me to take my car to a Mazda dealership to get it repaired and they would "make it right". I did that and was actually able, through a connection, to get an exception on the repair which meant that it saved BMW any cost for the work. But, in that service they discovered that a brake pad was at less than 25% remaining. If I hadn't taken the car in for this issue, I would have been under the assumption that it had at least 50% due to their policy. They agreed to cover the cost of the brake replacement (that's good). Subsequently, they told me they weren't able to locate the other key and that they wouldn't pay for a new one (will cost me more than $300 -- wouldn't be an issue if they hadn't told me it would be sent to me). They weren't considerate of the fact I had my car in the shop for 7 days in the first 8 days of owning it or that I spent about 6 hours dealing with this issue. Finally, they ended up financing through BMW WITHOUT MY PERMISSION. I had my own financing and they had that information. It has taken a lot of time to get this all resolved and I'm very disappointed that this dealership has failed to live up to the standards and reputation of BMW. More

Used Car Good luck with your used car from this dealership. And don't believe anything Matt, used car manager, says. Check and double check EVERYTHING you're Good luck with your used car from this dealership. And don't believe anything Matt, used car manager, says. Check and double check EVERYTHING you're told. And they don't do a real inspection of the car. BUYER BEWARE By the way, I finally called the deal off More

Review Laura Ballard This is the worst dealership even being a billionaire they did not treat me well I would never recommend hi dealer ever. This is the worst dealer in t This is the worst dealership even being a billionaire they did not treat me well I would never recommend hi dealer ever. This is the worst dealer in the whole wide world. More

jerked around for over a week and NO replies to inquiries UGH! I was jerked around for a week, one of the worse attempts to buy a used car EVER! I contacted this dealer trying to buy a car (2011 328i wagon UGH! I was jerked around for a week, one of the worse attempts to buy a used car EVER! I contacted this dealer trying to buy a car (2011 328i wagon the very 1st day that it was listed on cars.com The sales person couldn't find the car as it was not at the facility, I had to forward him the ad, (I did so on the 23rd of December, the same day the ad appeared). I told him I wanted it and then was promised that they would send forms to me to sign (the following day). The weekend came and went with no word so I sent another request, the form finally arrived and it was returned Absolutely NO reply to my REPEATED phone calls and emails Worst attempt to purchase a used vehicle EVER ZERO replies to repeated phone calls and emails WOW! Based on other reviews I've read about this dealership, they are "ok" with this type of p-poor customer service. Unbelievable More

Sold me a 2017 BMW M2 at listed MSRP!! The dealer has been an absolute pleasure to work with! They sold me a 2017 BMW M2, which is very difficult to find and most dealers are charging a hef The dealer has been an absolute pleasure to work with! They sold me a 2017 BMW M2, which is very difficult to find and most dealers are charging a hefty premium for. Not only did they sell me the car at the listed MSRP but they did not even ask me for a deposit and I am an out of state buyer! The salesperson, Jory Barnes, is extremely professional, knowledgeable and has been quite helpful in the process of buying this car and making sure it gets delivered to me without a problem. I would highly recommend this dealership to anyone that is looking to buy or lease a BMW and wants to be treated with respect, courtesy, honesty and professionalism. These are qualities that are in short supply with the car dealers where I am from in Miami! More

There place is so so so so terrible. Hey Guys Do not go to this place for anything! If you considering getting a BMW, go somewhere else. I mean when you buying a car is okay here, bu Hey Guys Do not go to this place for anything! If you considering getting a BMW, go somewhere else. I mean when you buying a car is okay here, but if you have any problem at all, this place is a xxxx, NO ONE answers their phone, I have called 1000 times to try to speak to someone about my issue. No ONE answers their phone. And especially their Financial director Shilpa Pope, the worst of the worst! Send her emails, she would never reply, I finally went in person the other day to deal with the issue. Her excuse was all the emails went to spam, which is totally xx. Because she told me to send her emails to fill more information. Anyway, it's been three month, I still haven't gotten my case closed yet. Really terrible place. More

worst service I went in on a Saturday for issues surrounding convertible top came back Monday it still wasn't done after service rep told me call by 4 pm, he never I went in on a Saturday for issues surrounding convertible top came back Monday it still wasn't done after service rep told me call by 4 pm, he never answered and I had to leave car til next day. When I came Tuesday my car was on flat and tire needed to be replaced and they issisted I brought it in that way but I didnt, so I pay for new tire and they say they will put on and I can then take my car. Well the end of the day came and the tire was not fixed even though it was paid for. Now today I can't get rep to answer calls . They don't seem to care, I regret ever going. I will never got there again. Bottom line, I went to them for help and got nothing . More

WORST SERVICE EVER I dropped off my car for service due to some software problem. Appointment at 8:15 am, I got there at 8 am, waited for 20 minutes for the adviser. I a I dropped off my car for service due to some software problem. Appointment at 8:15 am, I got there at 8 am, waited for 20 minutes for the adviser. I asked the adviser how long would it take for me to get back the car and he said couple hours, then he went and scheduled the shuttle for me to drop me off to work. I didn't get any updates from him for the whole day, until 4 pm I called to check on the status. No one picked up the phone call, so I left a message. He didn't call back until 2 hours later, which was 6 pm, and said the car had to stay at the dealer overnight because the problem was not fixed yet. I was very unhappy about it because it was already 6 pm, and I had no car to go home from work! So I asked him why took them so long to know the car had to stay over. He explained that they didn't get back the answer from New Jersey center until very late, so they couldn't do anything now. So I asked what I should do because I had no car and I couldn't do anything without a car. He said I could take back my car now leaving the car unfixed. Seriously?! What kind of service was that? For the whole process, he didn't even offer in arranging a loaner for me when he knew it's going to take them unknown time in fixing the problem. I couldn't go out and get dinner that night and couldn't go to work or get breakfast or lunch the next day. This place caused me a huge trouble. Highly recommend NOT to go to this service center ever!!! More

Horrible customer service I took my car in for routine maintenance and to look into an issue with the A/C. I was informed by my service advisor Jaques Riley that the A/C issue I took my car in for routine maintenance and to look into an issue with the A/C. I was informed by my service advisor Jaques Riley that the A/C issue was due to a previous accident of which the body shop had not fully fixed the issue. He insisted that I have the service department perform the repairs as the body shop would "only cause further issues." At his advice, I trusted that this would be dealt with in a timely and professional manner. It was anything but. Jacques was horrible at returning my phone calls or emails, let alone those of my insurance company. My insurance company and I requested an estimate several times only to be ignored as this was needed for insurance to give the go-ahead to proceed with repairs. What should have been a 2-3 day ordeal ended up lasting 20 days, thus exceeding the total number of days for the rental car on this claim. The original body shop stepped up and agreed to pay for three of those days. All the service department did was place blame and not accept responsibility for their delays, even though they are well-documented by my insurance company. I am now stuck with a $650 car rental bill that they refuse to cover. This is by far the worst customer service experience I have ever encountered. It is now over 3 frustrating months later. I attempted to resolve this with the dealer GM Monty Meave, Service Director Ernest Sumen and Sonice Automotive executives, all of which either have ignored my repeaded requests or placed blame on everybody but themsleves. Even my insurance company is appalled at how they have handled this. More