Beverly Hills BMW

Horrible, unprofessional, rude, liars....shall I go on. I would begin by saying that I am very appalled at the treatment I received from BMW of Beverly Hills and BMW I simply asked the Internet Manager Sh I would begin by saying that I am very appalled at the treatment I received from BMW of Beverly Hills and BMW I simply asked the Internet Manager Shaun Duron why the numbers changed that he initially gave me. I also asked him if he could send me a copy of the deal for my review and he said no, because I was talking to him on the phone. I have never in my life seen a prestige business such as BMW conduct themselves in such a manner. Secondly, I get advised by customer care that Shaun and ALL management had a meeting and decided to refuse my business. BMW customer service manager said that they have that right. Then my husband decides to go ahead and still try to buy the car due to price. He has left several messages and they play games like little kids, still no call back. Very unprofessional and rude, they even hung up on him and would answer the phone nor return his calls. I told him I wouldn't buy a car from them if it were free....just leave it alone. More

MUST READ!!! DO NOT BUY!!!! MUST READ!!!! DISHONEST!!! DO NOT BUY FROM THIS DEALER!!!! Reminder that we are loyal customer that bought 3 cars from this dealership. I never kn MUST READ!!!! DISHONEST!!! DO NOT BUY FROM THIS DEALER!!!! Reminder that we are loyal customer that bought 3 cars from this dealership. I never knew that they had such poor ratings, service was very dishonest, and really shady managers. I should've read yelp instead of their website. I bought a 2012 BMW 335i Certified Pre-Owned. The CPO check List had missing information on Body Damage History and had multiple information that was checked off that was incorrect. The car had a front end collision but I was told before sigining that it has one police report that might have been a scratch or could have been nothing at all. The car had missing screws in the front bumper! Both headlights were defective and the light beam has low output on the road. It had a lot of moisture inside both headlight assembly. Adaptive headlights did not work, and the headlight assembly moved every single bump while driving. The car had deep scratches that said they would fixes. The front tires had different size of tire and rim on the other side After 2 weeks and leaving my car 4 days for another inspection. They have found everything was okay. The headlight adaptive light still was not working, the tire and rim was not even checked for the right size and scratches was not fixed. Another week pass by and still no answers from the general manager or the other managers regarding my problem. I called North America BMW and complain. They can only advise and follow up with the situation. There is nothing else they can do for you. When I emailed Beverly Hills BMW that I will be filing a claim with BBB and SAG. They finally called me within 30 minutes. I have talked to the Sale Manager Cliff and the Used Car Manager Matt regarding the issues. Both of them mentioned that the headlights will cost a lot of money to replace them. So our agreement was to put both new headlights assembly, change the rim and tire and the scratches to be fixed. After 3 weeks of stressing out, going to the dealer 6 times to get my car fixed, and waiting more than 7 hours in the service area to get the car done. I have found out that they swapped out my headlights and the rim, with a 2010 model that looked old and dirty. My car is a 2012 model and yet they had swapped it out. (Meaning that they will use my defective headlights to a used car that will be sold later in the future) I asked them the agreement that we had and clarified the statement of "It will cost us a lot of money"? Matt the Used Car Manager replied back saying that "The labor cost us $200 dollar an hour and it takes 2-3 hours" Another dishonest lie that I heard from another Manager. When its warranty, you do not charge your customers anything. This should've been fixed from a CPO inspection. My car has 1 year warranty left and I even bought the 4 year extended warranty. I believe that this Certified Pre-Owned car was just stamped CPO to make the price higher. Its almost 1 month and nothing has been resolved. I have given them chances to fix things right but they decided to sway there words and tried to fool me again. I have already claimed a file with SAG and BBB. If they cannot help me. I will file a lawsuit against this dealer If BBB and SAG cannot help me. I do have all documents saved. The other dealers did say that this issue was a big deal . More

Service The most unreliablw dealership I have evwr dealt with. Everyone has an unfriendly attitude, from the manager to the shuttle drivers. Customer service The most unreliablw dealership I have evwr dealt with. Everyone has an unfriendly attitude, from the manager to the shuttle drivers. Customer service receptionists are rude and services advisors are never available , never return calls More

Terrible sales experince and even worse service experience When you walk in to the sales floor there is no receptionist and no one to help you. You kind of wander around aimlessly as people walk by you. They a When you walk in to the sales floor there is no receptionist and no one to help you. You kind of wander around aimlessly as people walk by you. They are dishonest. they don't tell you about the incentive specials provided by the company and keep it for themselves and lied to me about when the new 2016 would be coming out, leading me to not waiting another week and instead buying the 2015. they are rude. disorganized and have different teams working their, like there own businesses. This leads to worse customer service. REAL sales managers are nowhere in site and as I said there is no customer service person at a reception to help you. or if there is I didn't see her. The finance guy was nice enough. Service dept is horrible! They DO NOT return your phone call and DO NOT provide service loaners in a timely manner. They make you wait 30 minutes to even see a service adviser and the two ladies running "The Desk" are both rude and arrogant. Unwilling to look you in the eye and just nasty. Unbelievable that they would put these two ladies in charge of when you first are greeted. Im not a great writer, however let me tell you. Its a bad feeling going in there. no smiles and no help-. Your just a number and a nuisance to them. CANNOT believe Sonic Automotive or BMW would put up with it. zero out of five is my rating. More

Worst car buying experience I went to buy a BMW 3 series car and probably the worst customer service and unprofessional. The manager was condescending and rude. I will avoid them I went to buy a BMW 3 series car and probably the worst customer service and unprofessional. The manager was condescending and rude. I will avoid them as much as possible. I ended up walking away from them to another BMW dealer. More

Wost BMW Service Center Can wait for over 40min to pick up car. Excuses when requesting loaner. Advisor forget to update car status. Took multiple visits to fix car. Can wait for over 40min to pick up car. Excuses when requesting loaner. Advisor forget to update car status. Took multiple visits to fix car. More

Poor customer service; Overpriced repairs All of the negative reviews are spot on. I bought a certified pre-owned X5 in 2012. My car has been in and out of the shop non-stop with one issue a All of the negative reviews are spot on. I bought a certified pre-owned X5 in 2012. My car has been in and out of the shop non-stop with one issue after another. I would take it in for regular service and maintenance, and 3 days later, a light would pop on saying something else was wrong-- something that should have been picked up when the car was being serviced two days ago. (Sometimes it was silly things like the washer fluid being low, other times it was things like a giant oil leak). Because there were so many things constantly going wrong, I made sure to purchase the extended warranty for close to $6K that also included tire coverage. Lo and behold, when I developed a tire issue, that particular thing that was wrong was not covered by my warranty. I shelled out in excess of $1K for tire replacement. So then my warranty runs out. There was no way I was shelling out another $6K so I figured I'd just start going to someplace other than the dealer. But this happens: I fail my smog test. This on a car that's about 5 years old and has been having regular maintenance. The smog guy tells me that it's my catalytic converter and that's unusual for a car this new and that I should look into whether it's covered by the California Emissions warranty, which is usually longer than the regular warranty. I call BMW and am dismissively told that it's not covered by California's warranty. Something didn't sound right about that and I'm sure he detected my skepticism when I said "Hmm, okay, thanks." BMW called back a few moments later to tell me it wasn't covered by the California warranty, but was covered by the Federal warranty. So I brought it in for repairs on a Thursday morning. My car was having several other issues, so I figured that since I was there, I'd get an estimate on those repairs. The SA Carolina Yi told me that for EACH of the 4 issues I'd listed, there was a $205 diagnosis fee (i.e., over$800 just to diagnose), but out of the goodness of her heart, she'd only charge me for one fee. However, she said, if I got any of the recommended repairs, the cost of the diagnosis would be subsumed in the repair cost and so I'd only pay the repair fee. Great. I knew that at a minimum, I needed to get new brake pads, so I figured I'd save the diagnosis fee anyway. While I'm talking to her, some smarmy guy comes by hawking new tires and tells me the thread on two of my tires is low and I should really think about replacing them. Uh huh. So I drop the car off onThursday morning, By Friday evening I had heard nothing. I called and called and finally got a text message from Carolina Yi saying they were "still diagnosing" and she'd call me back on Monday. I explained I needed my car for work and really needed to know how long it would be. She said she wouldn't know until Monday. I asked for a loaner and was told I'd be put "on the list." They didn't even offer an Enterprise voucher as they'd done in the past. I therefore was forced to go out of pocket and rent a car so I could take my kids to school and myself to work the following week. I get no call on Monday so had to call again to inquire about the status. "Still being diagnosed.") So I had to ask for them to remove my children's car seats and leave them for me to pick them up. When I show up at the dealership on Monday evening, Carolina is nowhere to be found and the people who hand me my car seats don't even offer to help me bring them to my rental. Then I see Carolina as I'm walking out and she just ignores me and hops in a car and drives away. Unbelievable customer service!. On Tuesday I get a call that she has an estimate on the repairs. Check this out: One of the things I had asked about was one of my keys was no longer working. They determined the entire key needed to be reprogrammed. Cost: $418.65. My driver side mirror was always resetting everytime I turned the car on. They claimed it was the motor that needed replacing. Cost: $691.00. I didn't just need break pads, apparently. I needed rotors too. Cost: $1068. Then I apparently had a MASSIVE oil leak. Cost to repair $4233. The tires they wanted me to replace- cost: $791 plus alignment-another $250. Are these people SERIOUS????!! It was so obviously them trying to get over on an unsuspecting customer! Since I knew I really did have a brake issue, I authorized the brake and rotor repair for $1068. I figured I'd take the car elsewhere for all of the other stuff and probably pay a fraction of the price. Ms. Yi then says she'll see if she can knock some off the charge off on my brake repair. I told her that would be great, because it's a big charge. When i pick up my car on Wednesday morning, my bill is $1300. They still charged me the $205 "diagnostic" charge, even though I was told it would be included. No discount. And guess what-- I still haven't passed my smog test. I will never buy another BMW and never go back here. More