Beverly Hills BMW

Tried to buy a new X2 horrible, horrible, horrible!!!!! Please read the reviews here! Most are 1 star. I believe the few 5 star ratings are from their employees in a desperate attempt to balance all of Please read the reviews here! Most are 1 star. I believe the few 5 star ratings are from their employees in a desperate attempt to balance all of their 1 star reviews! My husband and I test drove the new X2... our sales man Fabienne, told us the vehicle we were text driving was exactly like the one we were buying, just a different color. Same M package, same everything, just not the black on black. He pointed out all the bells and whistles etc. we sat down in a cubicle and began the negotiations. It was Sunday, close to closing time and we couldn’t quite come together on terms of the sale Fab., was getting a bit impatient because we still had to process our current lease end vehicle (428 grand coupe) and “corporate was closed plus he had a party to go to that night. Since we had to turn in our current end of lease vehicle... so, we suggested that even though I’d have to take the day off of work, perhaps we come back tomorrow. He said he didn’t work on Monday, we said, let’s agree on terms and maybe someone else can help us tomorrow and he could still get the credit. He and my husband then agreed to all terms and identified the vehicle we were buyings VIN # and he told us to see Alex when we got there! We arrived, asked for Alex and took a seat. Alex came by, said hi, my husband gave him the Vin # and terms we had agreed to with Fab. We sat in the lobby for 2 hours (Alex said they were trying to find the vehicle on the lot)... a 1/2 hour later, they brought a different car down and said... just look st this one. It had no moonroof and oyster Sensa tech... not black leather like the one we agreed on. They asked if we’d like this one, we said NO, we want the one we agreed on. Back to the lobby to sit for another 1/2 hour! Finally they find our car (3 hours we’ve been there) and a sales person came by the lobby where we were sitting and loudly asked, “how’s your credit, cause we can only do this deal if you have top tier credit.” I said it should be fine. I filled out a paper ( still sitting in the lobby) And about 15 minutes later the finance manager comes to us (in the lobby still) and announces in order to lease us this vehicle, we’d need to pay 1000$ more down payment and 100$ More per month! After my husband showed him the texts between himself and our original sales man showing the agreed upon #’s, he said “well, he didn’t check your credit!!!!! We have been here for 41/2 hours... and told them the cars Vin and the #’s when we got there AND NOW it’s not going to work???? My husband asked the finance manager if we could please go to a cubicle so we could discuss the deal in private ( not in the lobby). Oh, sure! He says, as if it had never occurred to him that we didn’t want to discuss our credit in the lobby!!!!! Anyway... it was now 9pm, almost 5 hours later and they just refused to honor the deal... so once again we leave! Now I have to extend my current lease for a month ($661), pay to register the current car ($524) and I missed a whole day of work. This would be my 6th BMW Lease ( I’ve had two X3s, two X6s and the 428i... each on three year leases) and I’ve NEVER encountered such customer service failure! Oh, in the 5 hours we were there, my i phone died and when I asked if they had a place I could charge my phone, the receptionist suggested I go down the street to Starbucks!!!! They are the absolute poorest excuse for a BMW dealership! I Finally found a similar car with all the bells and whistles I want at BMW Alhambra and made the identicle lease deal that BMW BH fumbled! They lost my sale and my respect! AVOID THIS DEALERSHIP! More

This place is horrible I usually don’t write reviews but I’m writing here because of the horrible experience I’ve had with this place. Do not be fooled by the review given o I usually don’t write reviews but I’m writing here because of the horrible experience I’ve had with this place. Do not be fooled by the review given on google. yelp and plenty other online platforms reveal why they have so many negative reviews. I was recommended by a smaller dealership to work with them because of some fuel injectors and had my car towed there on a Friday afternoon. I had called prior to having my car towed there to let them know I will be sending my car over and they told me they will call me once they receive the car. I did not receive and calls and when I called them back on Saturday they put me on hold like 10 times in a span of 3 minutes. I began to get worried on why there was so much confusion on the arrival of my car. After speaking to several workers there nobody really knew what was going on. Over the weekend I had found a more reputable mechanic to fix the car but my wife insisted I just finish the job since the car was already there. I spent 2500 on new fuel injectors and a new battery which is extremely overpriced. I was hoping since I’m paying that much for it I assumed they will do a good job on it. My car hasn’t sounded the same since I got it and my check engine light came on which never happened prior to my car being brought there. I called and asked for the mechanic who worked on my car to see what it could be but the operator told me I would have to bring it in. They want to charge an additional 300 bucks just to find and see what was wrong with it. I have a strong feeling this was set up. It’s very suspicious that a week after fixing a car that was in very good condition has more underlying problems that weren’t there before. My experience was lousy from beginning to the end and even afterwards. I can now see why they have such a bad review online. They need to improve customer service and communication skills. I will never bring my car here or have any other type of business with them ever. Please save yourself the hassle and deal with a place that has some integrity and dignity. Once that is missing in the business it’s pretty easy to see why they have so many unhappy customers. I gave this place all the chances in the world and I hope whoever reads this will have enough common sense not to deal with this kind of place . More

Please Take My Money I tried to by a CPO BMW from this dealership for 2 weeks. Phone calls / emails were not answered, Numbers changed many times. Could not find a human I tried to by a CPO BMW from this dealership for 2 weeks. Phone calls / emails were not answered, Numbers changed many times. Could not find a human to talk with me, everyone is always "busy". Please - I just want to buy this car - what does it take? More

Ask for Ara!!! He's the best. Quick and easy! If that's what you're looking for when buying a new car, look no further than BMW of Beverly Hills. Having had our fair share of horri Quick and easy! If that's what you're looking for when buying a new car, look no further than BMW of Beverly Hills. Having had our fair share of horrible experiences with dealerships. Disloyal and conniving sales people. Deals that were made and then broken. The list goes on. It was quite disheartening and we almost got to the point where we were reconsidering purchasing a new car all together. Enter Ara Durgaryan. In our last attempt to salvage our car buying experience, I contacted Ara at BMWofBH. From the beginning, Ara was attentive and responsive to all my questions and inquiries about my car of interest. He would keep me posted and updated me throughout the day, even into the later hours of the evening. We live in the southern most tip of San Diego County, and the drive up to Beverly Hills is quite the excursion. I made it known to Ara that if we were to come up to purchase the car, I wanted to make sure everything was in place for a smooth transition and purchase. Working with Ara, that was exactly what we got. The negotiation took no longer than that first day, and we were on our way up the next morning to pick up our new car. Even prior to heading up, Ara kept us updated on the car by tracking it down, sending pictures to us, and making sure we were in good hands. On arrival, we finally met Ara, and everything was set in motion. No funny business. No headache. No nonsense. No wait. It was easy and effortless. The experience was actually enjoyable. Imagine that! We test drove the car, started the paperwork and in a few short hours, we were on our way back to SD with a new car. It was quite a refreshing experience after all we had been through with previous dealerships. We got a great deal working with his Sales Managers, Mike Forouzan and Toufie Sarwan, and I left impressed by BMWofBH and especially with Ara. He made the whole process simple and you could really feel that he did his best to provide great care for us and provide a good overall experience. His service alone earns the dealership a 5 star review. After our time at BMW of Beverly Hills, we highly recommend this dealership and especially recommend working with Ara. He has restored our faith in the car sales industry with both his professionalism and his personal touch. Ara and BMWofBH went above and beyond and definitely exceeded our expectations. We are so happy with our purchase and will be referring all of our friends and family here. Ara was great to work with and definitely someone we will contact again for our future car purchasing/leasing needs, even if it is quite the drive for us to get there. BMWofBH has gained a loyal customer. If you're tired of the monotony and dealing with nightmare dealerships, do yourself a favor and contact BMW of Beverly Hills. It'll be the best decision you'll make. Ask for Ara!! You will not be disappointed. More

Failure to Complete Required Recall I sought out this dealer for a mandatory airbag recall, long ago having left this dealership service center for its inconsistent work. The first time I sought out this dealer for a mandatory airbag recall, long ago having left this dealership service center for its inconsistent work. The first time, I was kept waiting 45 minutes, but agreed to come back a second time for the "final" replacement of the recalled item. On the second attempt, I left the car for five hours. The part was not replaced; in fact, I was told that the part was not in stock. Furthermore, the dealer found $3000 worth of repairs they recommended, and then offered to give me a loaner car while those repair were to be completed. The car, that had no obvious trouble when I drove it in, was returned prior to the repairs mis-firing, and almost impossible to drive. I did take it one mile to my service station that found some damage done to the ignition and spark plugs. These were replaced and the car drove without issue. I made repairs, and replaced the tires, radiator, thermostat for $2000 and the car is fine, but without the mandatory airbag. This service center at BMW is disorganized and chaotic. Also, I was never called to rate their "service." More

My experience at Beverly Hills BMW This was my second experience in Beverly Hills dealership. Very disorganized dealership . the staff in sales department are not professional and don't This was my second experience in Beverly Hills dealership. Very disorganized dealership . the staff in sales department are not professional and don't follow up. More

Jonathan was Exceptional! Jonathan was a pleasure from the very first phone conversation. I was inquiring about a used car that was in pristine condition and he was able to hol Jonathan was a pleasure from the very first phone conversation. I was inquiring about a used car that was in pristine condition and he was able to hold the highly-sought-after car for ME and ONLY me, even after he got stampeded with interest! He was exceptional and even had the car detailed, scratches buffed out and sparkling like it was absolutely new. Thanks Jonathan!! - Super Happy 2006 Lexus IS 250 Owner More

Certified Pre-Owned My wife bought a certified pre-owned 328i from Beverly Hills BMW. They did not report any accidents at purchase. Later we find that there was in fac My wife bought a certified pre-owned 328i from Beverly Hills BMW. They did not report any accidents at purchase. Later we find that there was in fact an accident reported on Carfax which effects the value of the car and resale value. It's not fair for the dealer to reap the benefits of marketing the car as such and when it turns out not to be the case fix the problem and make any corrections that reflex the actual value. In my opinion, this is shady business practice and customers should not support this type of activity. If you're really set on buying a BMW, I recommend getting the car Nick Alexander BMW. I've had issue with them too but Elizabeth Alexander always made an effort to make right what was wrong. More

DISHONEST AND DISRESPECTFUL These people optimize the sleazy and incompetent car dealer. They removed my new radio from my new car and but in a remanufactured satellite radio fro These people optimize the sleazy and incompetent car dealer. They removed my new radio from my new car and but in a remanufactured satellite radio from a Used 2015 528i. The only reason I found out was I got an email from serious congratulating me on my new5 series. They are terrible stay away More

Used car buyers BEWARE I recently bought a fully loaded Mazda 6 Grand Touring used from BMW of Beverly Hills given the reputation they are supposed to have. It turned out to I recently bought a fully loaded Mazda 6 Grand Touring used from BMW of Beverly Hills given the reputation they are supposed to have. It turned out to be far less positive than I had hoped. I took a Lyft from 75 miles away and everything looked good so I bought the car. A few facts that are relevant to my experience -- They told me that they replace brakes and tires if they have less than half-life remaining so I wouldn't have to worry about that. They told me there was a second key and remote that they would find and send to me. I had my own financing so I didn't need theirs. They next morning a warning light came on. They told me to take my car to a Mazda dealership to get it repaired and they would "make it right". I did that and was actually able, through a connection, to get an exception on the repair which meant that it saved BMW any cost for the work. But, in that service they discovered that a brake pad was at less than 25% remaining. If I hadn't taken the car in for this issue, I would have been under the assumption that it had at least 50% due to their policy. They agreed to cover the cost of the brake replacement (that's good). Subsequently, they told me they weren't able to locate the other key and that they wouldn't pay for a new one (will cost me more than $300 -- wouldn't be an issue if they hadn't told me it would be sent to me). They weren't considerate of the fact I had my car in the shop for 7 days in the first 8 days of owning it or that I spent about 6 hours dealing with this issue. Finally, they ended up financing through BMW WITHOUT MY PERMISSION. I had my own financing and they had that information. It has taken a lot of time to get this all resolved and I'm very disappointed that this dealership has failed to live up to the standards and reputation of BMW. More