Beverly Hills BMW | Page 45

Poor customer service from service manager diown There is a lady Evelyn responsible for loaner cars. She has was hired by a mutual friend who is no longer her friend. She lied and said I damaged a ri There is a lady Evelyn responsible for loaner cars. She has was hired by a mutual friend who is no longer her friend. She lied and said I damaged a rim on a loaner in order to get me banned from loaners. Meanwhile Andrew Kim and management refused to fix paint damage to my bumper while in service. They keep your car for days even weeks sometimes without performing the service the car was brought in for. Just the worst and unethical. The lady who is the service manger calls from an unrecorded line. Fraudulent and unethical. More

BH BMW is a Joke! I recently asked BH BMW to diagnose a problem with my Z4's convertible top.. Here's why I regretted that decision: 1. They held the car for a week I recently asked BH BMW to diagnose a problem with my Z4's convertible top.. Here's why I regretted that decision: 1. They held the car for a week, and never a loaner. 2. When I finally asked them to release the car, they had tacked $500 worth of unauthorized labor onto the bill. I really had to stand up for myself, just to get the car released without paying the extra cash. After three visits in four years, I can tell you the rumors are true. BH BMW service advisors are consistently some combination of crooked, careless, and incompetent. I subsequently took the car to Pacific BMW, and the experience is just what one wants from a higher-end car company. It was well worth the drive to Glendale. Do yourself a favor: Steer clear of BH BMW. More

Buyer Beware! I am appalled at the horrible business practices of Beverly Hills BMW (which isn’t even in Beverly Hills by the way). I was interested in purchasing a I am appalled at the horrible business practices of Beverly Hills BMW (which isn’t even in Beverly Hills by the way). I was interested in purchasing a “certified pre-owned” BMW that this dealership had listed for sale on its website. I arrived at the dealership, test drove the car and was ready to purchase it. My sales person then told me that the car is not certified pre-owned. When I began to question this and mentioned that the car is being falsely advertised, she went to speak to her manager. She then came back and said the car isn’t certified but can be certified, but I felt I was being lied to. It seemed like this “manager” was having his employee say whatever it took to sell me the car. I said “no thank you” and left. I ended up buying my car at a BMW dealership that was 50 miles away. The honesty of that dealership and the peace of mind it gave me made it worth the trip. I will never deal with Beverly Hills BMW again. More

Shady practices, poor customer service, lazy staff Was ready to purchase a vehicle and was waiting on a call from a finance manager on processing paperwork. After waiting nearly 24 hours for a call, n Was ready to purchase a vehicle and was waiting on a call from a finance manager on processing paperwork. After waiting nearly 24 hours for a call, never received it. My business obviously wasn't important. To add to that, one of the employees that I had texted regarding the purchase apparently mistakenly texted me instead of a coworker, with a rude a dismissive comment about me. They even demanded that I allow them to run my credit, even though I was not using the them for any financing. This dealer and their staff are just aweful. More

THE WORST EVER !! I encountered the worst experience in my life with this dealership and its employee Fabian. The worst of the worst ! On July 4,2018, my son found a ve I encountered the worst experience in my life with this dealership and its employee Fabian. The worst of the worst ! On July 4,2018, my son found a very nice BMW car 2015 with 5,000 mileage. My son set up an appointment to see the car with Fabian. On July 5,2018, we went to the dealership to see and buy the car. However, to our surprise, the car was not ready yet – it was dirty, with remnants of food on the floor of the car. Fabian offered us to come back again another day after he would call us. We shared a concern that the car could be sold next time we come. Fabian reassured us that it would not happen and gave us a piece of paper with all the calculation and of the car purchase along with the monthly payment amount. He signed it and I put my signature on. Each and every day my son would call him after that visit and Fabian would say that the car was not ready. At last, on July 13 – almost 10 days after we first saw the car, Fabian told my son to come back to buy it. At around 4 pm that day he said to my son that he saw the car and it was ready. We jumped into the car to drive to Beverly Hills to buy the car. However, a few minutes after that call, Fabian called my son again and said that the car got sold (?!) I think there is nothing more to add. Buyers, beware ! More