Beverly Hills BMW

simon lee is the best. ...his explanation and service was crystal clear and smooth...i have bmw dealerships closer to me but i went farther to work with simon lee because he ...his explanation and service was crystal clear and smooth...i have bmw dealerships closer to me but i went farther to work with simon lee because he was so good...i will definitely continue to get my cars through him as well as refer my family and friends More

Great sales rep Amin , Finance was a terrible experience, unprofessional, unethical and have no customer service unprofessional, unethical and have no customer service More

Neda was amazing. She worked very hard to make sure that my son and I are happy. The entire team bent over backwards for us. We are very happy. Highly recommend BH BMW and Neda. my son and I are happy. The entire team bent over backwards for us. We are very happy. Highly recommend BH BMW and Neda. More

So so easy!Only buy BMW's from Neda! She really is the So so easy! Only buy BMW's from Neda! She really is the best in the world. So so easy! Only buy BMW's from Neda! She really is the best in the world. More

Great customer service.Attentive staff and Great customer service. Attentive staff and amenities. Car was ready to go.. and, Sales person had wrapped the car with a red bow! Great customer service. Attentive staff and amenities. Car was ready to go.. and, Sales person had wrapped the car with a red bow! More

I am not one to ever write reviews, good or bad, but I have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were aware of the repeated poor service here. For reference, my entire family has been driving BMWs for decades, across various states and even in other countries, and the service has always been consistently exceptional. After living in various cities myself, I have had BMWs serviced in 4 different locations and have always had great experiences. When I moved to Beverly Hills, I expected the same level of service, if not better, because of the city’s namesake. I could write about numerous experiences here that have left me uncomfortable and insulted, but this post will focus on the most recent: Last week I brought my car in to be serviced after I noticed the orange engine light appear on my dashboard and reading that I was due for an oil change. After a few hours when the oil change and diagnostic were complete, I was notified to get my car. As soon as I drove out of the dealership, I noticed the orange light was still illuminated on my dash and unaddressed in my car report. I drove it right back in and notified my service advisor. She expressed frustration that the technicians should have caught this in their complete diagnostic and there must be a “new guy working.” (Love to hear that important engine issues are dismissed and overlooked by the people I come to that are supposed experts). She tightened my gas cap and claimed that the light could be on because it was loose. I immediately felt very uncomfortable because the dealership that I trust and pay to make sure my car is safe, sent me home in a car still displaying an engine issue and made no mention of it. Upon raising this concern, I was dismissed by my service advisor and told it should go away (weird claim that was incorrect). For the next two days I called and left voicemails for the manager with no responses. The following week I called the manager again and received no return phone calls. I had to then call the front desk and request they leave a physical note on the manager’s desk as I was concerned for the safety of my car and myself and the possible urgency. Thank god I asked that a note be left on the managers desk because it seems like he never returns call from customers. After insisting, turns out there in fact is an issue with my engine that is currently being fixed. It takes me thirty minutes to drive each way to get to the dealership. I now will need to make a sixth trip and take even more time off from work for something that could have been caught in the first initial visit if I was listened to. My time, safety, and inconvenience seems of little importance to the employees here. More

professional,kind,right price,good feedback, good communication skills.nice people,good deals,Good service communication skills.nice people,good deals,Good service More

Great customer service and experience the entire team was helpful from start to finish very happy helpful from start to finish very happy More

Nick Amini from BMW beverly hills did his best to accomodate me and it worked 👌 Til next time ! accomodate me and it worked 👌 Til next time ! More

Neda and her staff did a great job, making sure I was accommodated and looked after. accommodated and looked after. More