Beverly Hills BMW

I am not one to ever write reviews, good or bad, but I have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were have been consistently let down by BMW Beverly Hills that it’s the first time in my life I thought it was important other prospective customers were aware of the repeated poor service here. For reference, my entire family has been driving BMWs for decades, across various states and even in other countries, and the service has always been consistently exceptional. After living in various cities myself, I have had BMWs serviced in 4 different locations and have always had great experiences. When I moved to Beverly Hills, I expected the same level of service, if not better, because of the city’s namesake. I could write about numerous experiences here that have left me uncomfortable and insulted, but this post will focus on the most recent: Last week I brought my car in to be serviced after I noticed the orange engine light appear on my dashboard and reading that I was due for an oil change. After a few hours when the oil change and diagnostic were complete, I was notified to get my car. As soon as I drove out of the dealership, I noticed the orange light was still illuminated on my dash and unaddressed in my car report. I drove it right back in and notified my service advisor. She expressed frustration that the technicians should have caught this in their complete diagnostic and there must be a “new guy working.” (Love to hear that important engine issues are dismissed and overlooked by the people I come to that are supposed experts). She tightened my gas cap and claimed that the light could be on because it was loose. I immediately felt very uncomfortable because the dealership that I trust and pay to make sure my car is safe, sent me home in a car still displaying an engine issue and made no mention of it. Upon raising this concern, I was dismissed by my service advisor and told it should go away (weird claim that was incorrect). For the next two days I called and left voicemails for the manager with no responses. The following week I called the manager again and received no return phone calls. I had to then call the front desk and request they leave a physical note on the manager’s desk as I was concerned for the safety of my car and myself and the possible urgency. Thank god I asked that a note be left on the managers desk because it seems like he never returns call from customers. After insisting, turns out there in fact is an issue with my engine that is currently being fixed. It takes me thirty minutes to drive each way to get to the dealership. I now will need to make a sixth trip and take even more time off from work for something that could have been caught in the first initial visit if I was listened to. My time, safety, and inconvenience seems of little importance to the employees here. More

Great customer service and experience the entire team was helpful from start to finish very happy helpful from start to finish very happy More

Nick Amini from BMW beverly hills did his best to accomodate me and it worked 👌 Til next time ! accomodate me and it worked 👌 Til next time ! More

Neda and her staff did a great job, making sure I was accommodated and looked after. accommodated and looked after. More

Excellent service, friendly, professional knowledgeable, intelligent, kind, pleasant, experienced, professional, professional, exceptional service, liked so much! intelligent, kind, pleasant, experienced, professional, professional, exceptional service, liked so much! More

Overall very easy enjoyable experience. Most of the leg work can be done online saving time at the actual dealership. Very responsive and quick to get back to you and answer all questions. work can be done online saving time at the actual dealership. Very responsive and quick to get back to you and answer all questions. More

nice people, knowledgeable, great car, worked with us reasonably and were flexible in terms of putting a deal together. reasonably and were flexible in terms of putting a deal together. More

Neda is the best...a well seasoned salesperson..Ive purchased many cars from her over the years purchased many cars from her over the years More

Great deals! Great services!! Highly recommended Beverly Hills BMW for your new BMW purchase or lease. Hills BMW for your new BMW purchase or lease. More

I highly recommend Beverly Hills BMW to anyone who is interested in purchasing or leasing a BMW. The staff at this dealership are extremely helpful, friendly and always willing to help accommodate to th interested in purchasing or leasing a BMW. The staff at this dealership are extremely helpful, friendly and always willing to help accommodate to the price range that you feel comfortable. I appreciated their willingness to work with my husband and I and negotiate a price that we felt comfortable with. They weren't pushy and were professional in all aspects. Especially, A.Z. Moosa. He was so kind and friendly with us and gently helped us in securing our deal. Overall, we had a wonderful experience and felt so taken care of! I love my new 2022 X3 and feel confident knowing I got the best deal at this specific dealership! More