
Beverly Hills BMW
Beverly Hills, CA
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“Gary Pambukyan” is truly a rare gem in the world of BH BMW. After a frustrating experience with the BMW service center, I had the good fortune of working with Gary—and with him, the entire tone changed BMW. After a frustrating experience with the BMW service center, I had the good fortune of working with Gary—and with him, the entire tone changed. His level of customer service is nothing short of high-end—the kind you’d expect from a luxury brand and rarely find these days. Gary listened patiently, understood the concern, and handled everything with a calm confidence that immediately put me at ease. He doesn’t just check boxes—he pays attention to people as much as the problem. His attention to detail, professionalism, and genuine care made all the difference. Because of Gary, the issue was resolved seamlessly—and honestly, once you’ve worked with someone like him, you realize you’re not just dealing with a car; you’re in trusted hands. BMW is lucky to have him, and I hope they realize just how much value he brings. With Gary, it’s not just a service—it’s an experience that restores your faith in the brand. More
2nd time leasing a vehicle from this dealership and I wouldn't hesitate to go back. The entire experience from the test drives to going over the leasing numbers to signing the paperwork was a very easy wouldn't hesitate to go back. The entire experience from the test drives to going over the leasing numbers to signing the paperwork was a very easy experience. More
“BMW SERVICE DEPARTMENT” Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a breakdown in accountability and professionalism—one that should not go unchecked in a brand that prides itself on excellence. My recent experience with BMW was deeply disappointing, particularly in how Curtis, despite his leadership role, appeared to rely on Amanda’s input (Manager of Loaner Car) without verifying the full facts—before denying service. This decision, made without due diligence, created a sense of unfairness and imbalance, especially troubling given the implications for driver safety. It’s unfortunate when someone in a position of responsibility defers to Amanda without questioning or independently assessing the situation. BMW customers expect more—fairness, professionalism, and accountability. Experiences like this undermine the trust and high standards associated with a brand that claims to prioritize excellence in both product and service. More
Disappointed by Curtis’s Lack of Independent Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on A Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on Amanda’s direction—the loaner car manager—without verifying the facts or considering the broader context. It’s concerning when someone in a position of authority allows a subordinate to steer decisions that impact customer service, especially when safety was involved. This created an unfair dynamic and left me feeling dismissed without justification. BMW customers expect professionalism, fairness, and thoughtful leadership. Unfortunately, this experience fell short of those standards and reflects poorly on the brand’s promise of premium care. More
Extremely knowledgeable and friendly. Never have to wait to receive immediate service. Continually sending me options of vehicles within my parameters and ensuring that I am receiving the Never have to wait to receive immediate service. Continually sending me options of vehicles within my parameters and ensuring that I am receiving the best deal for exactly what I want. More
What an Incredible experience from the moment we were greeted to the final stage of the purchase. Excellent customer experience provided. I would highly recommend Beverly Hills BMW. The 2 hour drive was greeted to the final stage of the purchase. Excellent customer experience provided. I would highly recommend Beverly Hills BMW. The 2 hour drive was well worth it! More
I always lease my vehicle at this particular BMW dealer. Go see Lucas he is the best! 10/10 could not recommend anyone more! He is so helpful and so easy to work with and will put you in your dream car. I d Go see Lucas he is the best! 10/10 could not recommend anyone more! He is so helpful and so easy to work with and will put you in your dream car. I didn’t even think I liked cars until I worked with Lucas! More
I AM RECOGNIZED WHEN I ENTER THE BEVERLY HILLS BMW SHOWROOM & OFFICES BECAUSE NEDA AND HER STAFF HAVE SOLD ME MY CARS FOR 2 DECADES. I HAVE NOTHING BUT RESPECTO FOR THE EXCELLENT SERVICE THEY HAVE SH SHOWROOM & OFFICES BECAUSE NEDA AND HER STAFF HAVE SOLD ME MY CARS FOR 2 DECADES. I HAVE NOTHING BUT RESPECTO FOR THE EXCELLENT SERVICE THEY HAVE SHOWN TO ME AND DEMONSTRATED OVER THESE MANY YEARS AND SALES. More
I've been a BMW client for the past 12 years and have always had an outstanding experience from start to finish. The level of professionalism, attention to detail, and customer care, makes the entire pr always had an outstanding experience from start to finish. The level of professionalism, attention to detail, and customer care, makes the entire process smooth and enjoyable, from exploring options to finalizing the lease. The stellar team is knowledgeable, patient, and always made sure I felt confident every step of the way. Neda is is above and beyond! More