Beverly Hills BMW

“BMW SERVICE DEPARTMENT” Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a breakdown in accountability and professionalism—one that should not go unchecked in a brand that prides itself on excellence. My recent experience with BMW was deeply disappointing, particularly in how Curtis, despite his leadership role, appeared to rely on Amanda’s input (Manager of Loaner Car) without verifying the full facts—before denying service. This decision, made without due diligence, created a sense of unfairness and imbalance, especially troubling given the implications for driver safety. It’s unfortunate when someone in a position of responsibility defers to Amanda without questioning or independently assessing the situation. BMW customers expect more—fairness, professionalism, and accountability. Experiences like this undermine the trust and high standards associated with a brand that claims to prioritize excellence in both product and service. More

Disappointed by Curtis’s Lack of Independent Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on A Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on Amanda’s direction—the loaner car manager—without verifying the facts or considering the broader context. It’s concerning when someone in a position of authority allows a subordinate to steer decisions that impact customer service, especially when safety was involved. This created an unfair dynamic and left me feeling dismissed without justification. BMW customers expect professionalism, fairness, and thoughtful leadership. Unfortunately, this experience fell short of those standards and reflects poorly on the brand’s promise of premium care. More

Extremely knowledgeable and friendly. Never have to wait to receive immediate service. Continually sending me options of vehicles within my parameters and ensuring that I am receiving the Never have to wait to receive immediate service. Continually sending me options of vehicles within my parameters and ensuring that I am receiving the best deal for exactly what I want. More

What an Incredible experience from the moment we were greeted to the final stage of the purchase. Excellent customer experience provided. I would highly recommend Beverly Hills BMW. The 2 hour drive was greeted to the final stage of the purchase. Excellent customer experience provided. I would highly recommend Beverly Hills BMW. The 2 hour drive was well worth it! More

I always lease my vehicle at this particular BMW dealer. Go see Lucas he is the best! 10/10 could not recommend anyone more! He is so helpful and so easy to work with and will put you in your dream car. I d Go see Lucas he is the best! 10/10 could not recommend anyone more! He is so helpful and so easy to work with and will put you in your dream car. I didn’t even think I liked cars until I worked with Lucas! More

I AM RECOGNIZED WHEN I ENTER THE BEVERLY HILLS BMW SHOWROOM & OFFICES BECAUSE NEDA AND HER STAFF HAVE SOLD ME MY CARS FOR 2 DECADES. I HAVE NOTHING BUT RESPECTO FOR THE EXCELLENT SERVICE THEY HAVE SH SHOWROOM & OFFICES BECAUSE NEDA AND HER STAFF HAVE SOLD ME MY CARS FOR 2 DECADES. I HAVE NOTHING BUT RESPECTO FOR THE EXCELLENT SERVICE THEY HAVE SHOWN TO ME AND DEMONSTRATED OVER THESE MANY YEARS AND SALES. More

Very nice people at this dealership. Very helpful and personable. Service was excellent. We highly recommend it. Very helpful and personable. Service was excellent. We highly recommend it. More

I've been a BMW client for the past 12 years and have always had an outstanding experience from start to finish. The level of professionalism, attention to detail, and customer care, makes the entire pr always had an outstanding experience from start to finish. The level of professionalism, attention to detail, and customer care, makes the entire process smooth and enjoyable, from exploring options to finalizing the lease. The stellar team is knowledgeable, patient, and always made sure I felt confident every step of the way. Neda is is above and beyond! More