Beverly Hills BMW

The staff was great and very helpful. The whole process was smooth and quick. This is the second car I have bought here. The whole process was smooth and quick. This is the second car I have bought here. More

Excellent customary service. They listened to my requirements and they delivered. Lucas was terrific and we will be going back to this dealership for my wife and daughter’s next They listened to my requirements and they delivered. Lucas was terrific and we will be going back to this dealership for my wife and daughter’s next cars. More

The Beverly Hills dealership and staff are a pleasure to work with. Shopping for a car, test-driving, communicating with the salesperson, Kabir, and leasing were all enjoyable experiences. I highly recomm work with. Shopping for a car, test-driving, communicating with the salesperson, Kabir, and leasing were all enjoyable experiences. I highly recommend their services. More

“Gary Pambukyan” is truly a rare gem in the world of BH BMW. After a frustrating experience with the BMW service center, I had the good fortune of working with Gary—and with him, the entire tone changed BMW. After a frustrating experience with the BMW service center, I had the good fortune of working with Gary—and with him, the entire tone changed. His level of customer service is nothing short of high-end—the kind you’d expect from a luxury brand and rarely find these days. Gary listened patiently, understood the concern, and handled everything with a calm confidence that immediately put me at ease. He doesn’t just check boxes—he pays attention to people as much as the problem. His attention to detail, professionalism, and genuine care made all the difference. Because of Gary, the issue was resolved seamlessly—and honestly, once you’ve worked with someone like him, you realize you’re not just dealing with a car; you’re in trusted hands. BMW is lucky to have him, and I hope they realize just how much value he brings. With Gary, it’s not just a service—it’s an experience that restores your faith in the brand. More

2nd time leasing a vehicle from this dealership and I wouldn't hesitate to go back. The entire experience from the test drives to going over the leasing numbers to signing the paperwork was a very easy wouldn't hesitate to go back. The entire experience from the test drives to going over the leasing numbers to signing the paperwork was a very easy experience. More

“BMW SERVICE DEPARTMENT” Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a Given the circumstances, I strongly believe BMW should review the conduct of both Curtis and Amanda. The way this situation was handled reflects a breakdown in accountability and professionalism—one that should not go unchecked in a brand that prides itself on excellence. My recent experience with BMW was deeply disappointing, particularly in how Curtis, despite his leadership role, appeared to rely on Amanda’s input (Manager of Loaner Car) without verifying the full facts—before denying service. This decision, made without due diligence, created a sense of unfairness and imbalance, especially troubling given the implications for driver safety. It’s unfortunate when someone in a position of responsibility defers to Amanda without questioning or independently assessing the situation. BMW customers expect more—fairness, professionalism, and accountability. Experiences like this undermine the trust and high standards associated with a brand that claims to prioritize excellence in both product and service. More

Disappointed by Curtis’s Lack of Independent Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on A Judgment I was truly disappointed with how Curtis handled my recent experience at BMW. Despite being in a leadership role, he appeared to act on Amanda’s direction—the loaner car manager—without verifying the facts or considering the broader context. It’s concerning when someone in a position of authority allows a subordinate to steer decisions that impact customer service, especially when safety was involved. This created an unfair dynamic and left me feeling dismissed without justification. BMW customers expect professionalism, fairness, and thoughtful leadership. Unfortunately, this experience fell short of those standards and reflects poorly on the brand’s promise of premium care. More

What an Incredible experience from the moment we were greeted to the final stage of the purchase. Excellent customer experience provided. I would highly recommend Beverly Hills BMW. The 2 hour drive was greeted to the final stage of the purchase. Excellent customer experience provided. I would highly recommend Beverly Hills BMW. The 2 hour drive was well worth it! More

Extremely knowledgeable and friendly. Never have to wait to receive immediate service. Continually sending me options of vehicles within my parameters and ensuring that I am receiving the Never have to wait to receive immediate service. Continually sending me options of vehicles within my parameters and ensuring that I am receiving the best deal for exactly what I want. More