Bev Smith Toyota - Service Center

I called and asked the price of a front end alignment and was given a firm price. It was somewhat high. I brought the vehicle in and had the work done. When I got the bill it was $5.00 higher than the quote. was given a firm price. It was somewhat high. I brought the vehicle in and had the work done. When I got the bill it was $5.00 higher than the quote. It had a charge for Misc shop supplies or fluids. I questioned it because there is no fluid or parts involved in an alignment. I was told that it was an automatic charge added, by their computer, to every service invoice. I refused to pay it and got confronted by the Service Manager who, while agreeing with me that my argument was correct, told me that he could not remove it from the bill. But he would give me a credit for $5.00 against my next service. I told him not to bother because they would never see the vehicle again More

Service writer very unprofessional, could not answer simple questions. Next service sticker not put on car nor was the service indicator reset to the next service date with corresponding mileage. I simple questions. Next service sticker not put on car nor was the service indicator reset to the next service date with corresponding mileage. I had to bring this to service writer's attention who could really care less. He instructed the employee who drives the vehicles back to service to obtain the new sticker for my vehicle. Is is not the service writer's responsiblity to ensure that the customers vehicle has been service properly? My money is good but your service has much to be desired. I have purchased 2 vehicles from this agency and there will not be another purchase anytime in the future. I believe the only thing left for me to do is trade my Toyota in on a Ford where I will be treated with respect. I would not recommend Bev Smith to anyone who is interested in a new car or who has a Toyota that needs service where the customer should treated with respect and is not at this dealership. More