Bev Smith Toyota - Service Center

Service Good service not long wait will be back in 6 months. Friendly people who didn't try to sell me anything not needed. Reviewed summary which confirmed n Good service not long wait will be back in 6 months. Friendly people who didn't try to sell me anything not needed. Reviewed summary which confirmed no extras needed at this time More

Transmission cable I had warranty work done on April 4 they said it was the safety items to the shifter. I wasn't having any problem. Then today the April 21st it wouldn I had warranty work done on April 4 they said it was the safety items to the shifter. I wasn't having any problem. Then today the April 21st it wouldn't shift out of Neutral had to have it towed to Bev Smith Toyota. They said the cableto the transmission was disconnected and needed to be replaced end it would cost us $450. To me it seems strange that it happened just 16 days after they were done. More

Toyota looks out for you Even though I had a different service man. Stan told him to treat me well. Which he did by getting the best price for all of that needed to be fixed Even though I had a different service man. Stan told him to treat me well. Which he did by getting the best price for all of that needed to be fixed More

Great Customer Service!! Excellent service provided by Ms. Mybel Mora. She was exceptional, professional and caring. The kind of employee you want to keep on board. Please le Excellent service provided by Ms. Mybel Mora. She was exceptional, professional and caring. The kind of employee you want to keep on board. Please let her know, it is so important to let your good employees know what an awesome job they do and how they make a difference for the company's day to day business interaction with the customers. It is the reason I keep going back to Bev Smith to lease my vehicles. Overall you do provide great service. Thanks!! More

Positive atmosphere The people are courteous and pleasant. From my sales man Jor Cleri through the members of the service department our experience has been a rewarding o The people are courteous and pleasant. From my sales man Jor Cleri through the members of the service department our experience has been a rewarding one. More

Irresponsible service, arrogant people I have used toyota vehicles throughout my life and currently have 2 toyotas that I do service at Bevsmith. As I took a maintenance plan with my RAV4 p I have used toyota vehicles throughout my life and currently have 2 toyotas that I do service at Bevsmith. As I took a maintenance plan with my RAV4 purchase I have to do my oil-service changes at Toyota- A real foolish decision I made. I came for a regular oil change on last Monday from work during lunch break and waited 2 hours to finish my oil change. Fine. The work was done and my car parked outside garage lot. It took 35 mins to pull my car from garage lot to me. The reason they told was that the guy who attended me was on lunch break. He needs to release my keys. What a xxxxxxxx !!. I had to wait that extra 35 mins as he was on lunch break.OK. I drove back to work and back home and on the way I noticed my signals not working. As you know it's so dangerous to drive in highways and heavy traffic without signals and lights. I went back to Bevsmith and told the problem. They behaved as if like I did something wrong and told they will take a look and nothing can happen to signals or lights with an oil change. I understand that. Anyways they took it inside and did something it started working. They had no explanation for what happened. I went home and next day morning driving to work, my vehicle engine lights, traction and 4 wd lights came on and car was engaging into 4 wheel drive, and transmission not smooth. Again for THIRD time I went back to Bevsmith and explained the problem. The service manager told nothing can go wrong with an oil change and if any repairs I will have to pay for it. OK. See, I came for an oil change and now I am having all the issues. They took it in and after an hour a lady came and told everything is fixed. I asked what was the issue and she told" ONE of the pipe/ hose WAS NOT CONNECTED ". She did not tell me anything else and told I can pick up my car. Gave me no paperwork. I even didn't see the manager. How IRRESPONSIBLE a service can go from a professional Toyota dealer!!!. They behaved as if like I did something purposefully. The guys could not figure out even after I took it back the second time. Very bad service and customer care. I never want to go back. You guys should understand that we pay for all the services, and we are not getting any free favors from you. More

Happy with the service :) I'm very happy with the service. I had an appointment , they started on time but it took almost three hours. I think they need to work on their time a I'm very happy with the service. I had an appointment , they started on time but it took almost three hours. I think they need to work on their time a little. I'm very patient so it help them :) Beside that I'm very satisfied so far. More

Excellent service experience. Appointment was on time. Service tech advised that some service I thought was needed was in fact not needed & gave explanation why. Answered all of my Appointment was on time. Service tech advised that some service I thought was needed was in fact not needed & gave explanation why. Answered all of my questions. More

Breakdown on the highway! I limped into this dealership unannounced with a very serious leaking transmission cooling line. The service staff was upbeat and worked me in to get I limped into this dealership unannounced with a very serious leaking transmission cooling line. The service staff was upbeat and worked me in to get the problem resolved. I was even able to get an oil change and tire rotation done. Due to a parts backorder they supplied me with a courtesy rental car so I wouldn't be without a car for several days until the part arrived from the toyota distributor. I was really impressed with their great positive attitude and efforts in getting my 4Runner repaired so I could continue on my journey north to my home in Maine. Great experience! Keep up the great work! More

Amazing customer service I give the dealership service department 5 stars because of their outstanding customer service. As a small business owner, I know that making custome I give the dealership service department 5 stars because of their outstanding customer service. As a small business owner, I know that making customers feel important and valued is the key to continued success. Reputation is everything in our small, but growing community. I would like to take a moment to highlight customer service representative Stan for his ability to anticipate his regular customer's needs and service desires. His personal presentation puts the customer at ease, and his kind delivery keeps things in perspective. He is a champion for your organization. Lynette Marraffa More