Bev Smith Toyota

We purchased a new Scion XA. One of the major factors in our decision was the Bev Smith "Free tires and batteries for life" promotion. This requires that all service be performed at the dealership. We rev our decision was the Bev Smith "Free tires and batteries for life" promotion. This requires that all service be performed at the dealership. We reviewed the factory service requirements and decided this was a good deal. Only after we arrived for the 15,000 mile service did we discover that Bev Smith required much additional service, such as fuel injection cleaning (unnecessary at 15,000 miles), at an exhorbitant price. The factory required service is an oil change; the additional services by Bev Smith would have been more than $250 extra, or almost enough to buy our own tires. This was misleading at best, and fraudulent at worst, because none of this was explained to us when we made the decision to buy. They showed us one brochure which they say we should have received, but didn't. However, the expensive service is listed in yet another brochure which they do NOT give to customers unless requested -- and one has to know it exists to request it. We had a loud "discussion" about this situation just this morning. They offered nothing. I stormed out and will consider legal action -- not civil, but criminal malfeasance based on their deceptive practices. More