Bev Smith Toyota

My wife needed a Car right away so I selected a 2017 Sienna mini van, the contract was for $ 24,000 but after getting through the " SLICK " finance department the end price was over $ 30,000. I got Sienna mini van, the contract was for $ 24,000 but after getting through the " SLICK " finance department the end price was over $ 30,000. I got screwed due to my oversight I should have be more careful, the desk turns into a magic computer screen, sign here stuff, before I knew it they charged me about $ 3,700 for GAP and a car warranty. I did my research and cancelled these charges before 90 days and the refund did go to the finance company to reduce the amount of loan. So, months later I had service department find out a noise coming from underneath the van the results were about $ 3,400 for repairs under the car warranty, when I mentioned I cancelled it the repairs were reduced to about $ 2,800. I had a local repair shop fix it for $ 600. All dealers do this get as much profit as they can, as a business owner of kitchen cabinets I do need a certain profit to stay in business but everyone gets the same prices, perhaps more honesty is needed in the car business ! More

Very considerate of our time. Offering a shuttle ride to bring us to the dealership was very helpful! Offering a shuttle ride to bring us to the dealership was very helpful! More

I recently moved to the area from West Palm Beach. This was my first visit to Bev Smith Toyota. The dealership in WPB was amazing so I had high expectations. Bev Smith is working out of tents and c This was my first visit to Bev Smith Toyota. The dealership in WPB was amazing so I had high expectations. Bev Smith is working out of tents and completely EXCEEDED my expectations. I was amazed and the Service Professional "Heaven" was amazing. I would highly recommend Bev Smith and ask for Heaven. More

The service was done very quickly. I didn't have to wait long. Jamine was very helpful with a question I had. I didn't have to wait long. Jamine was very helpful with a question I had. More

Great people work at Bev Smith Toyota. Thank you all for being awesome and helpful. It's a pleasure meeting all of you and I'll be back again. Thank you all for being awesome and helpful. It's a pleasure meeting all of you and I'll be back again. More

Their customer service is amazing. Also, the salesman Luis is an amazing sales person. He is very kind and confirms everything and makes sure we in the same page! Amazing!!! Also, the salesman Luis is an amazing sales person. He is very kind and confirms everything and makes sure we in the same page! Amazing!!! More

Pierre deserves a five star rating for his outstanding customer service!! He made my visit safe and enjoyable!! I was not expecting to buy anything the day I dropped in, he wasn't pushy just obliged my i customer service!! He made my visit safe and enjoyable!! I was not expecting to buy anything the day I dropped in, he wasn't pushy just obliged my interest in the new hybrid for 2024. To my surprise, he helped me with moving golf bag, bowling bag, etc a lot of stuff!! My plate, insurance, and registration, all taken care of!! No brainer!! More

Pierre was amazing! He even helped clean my new ride. I would use him again. He even helped clean my new ride. I would use him again. More

I dropped off my vehicle on Sept 5th to Bev Smith Toyota's Collision Center for repairs after an accident. It has been 21 days without a set timeframe of when my vehicle will be repaired! Either I Toyota's Collision Center for repairs after an accident. It has been 21 days without a set timeframe of when my vehicle will be repaired! Either I or my daughter have spoken to Janessa, Abby, their manager and a Customer Relations manager, Ms. Ivey who although polite have not assisted or shown empathy for this level of poor customer experience. They insist on placing blame entirely on the insurance company while not acknowledging their own part. In first, not following insurance's specific instructions on how to properly submit claim for payments and second, not taking initiative in advising me earlier of delays with insurance. Each time I got any information was because I personally called, went down there or had my daughter call them to find out what was wrong. This was a very disappointing experience in not only poor customer relations but a lack of integrity which is something I highly value as a pastor! More

Outstanding experience . Special kudo’s to salesman Jean D.. the general manager even came by and introduced himself and asked how everything was going Special kudo’s to salesman Jean D.. the general manager even came by and introduced himself and asked how everything was going More