Bev Smith Kia

Repair Issues. Kia has tried very hard to help me with my repair issues, however, they do have a problem with communicating the repair needs to those who will actual Kia has tried very hard to help me with my repair issues, however, they do have a problem with communicating the repair needs to those who will actually work on the car. I have been in four times to have my tail gate closure fixed. The fourth time they asked me to leave my car with them so they could further assess the problem over a period of time. They gave me a loaner and kept my car for five days. When I returned to pick up my car they told me they repeatedly checked the tail gate and it seemed to now be operating correctly. As soon as I arrived home with my car I gave the tail gate button a try...it did not operate correctly. IT WILL NOT LATCH all the way upon power closure. You still have to manually push on the door itself to get it to lock and turn off the inside light. At this point I have just given up on it ever working correctly. The other repair issue I had was replacing the turn signal lens on the passenger side view mirror. This damage to the lens was my fault. I took the car in when they told me they had the part. After waiting for at least an hour and a half they came and told me the turn signal lens for the passenger side side view mirror was in a mis-marked box and they had mistakenly ordered a driver side turn signal lens. So we made arrangements for them to replace the passenger turn signal lens while they had my car for five day to work on the tail gate latch problem. When I returned the loaner car that Kia gave me for the five days I wrote them a check to pay for the labor and signal lens replacement. I, then, walked over to my Kia to look at the replacement turn signal lens. It hadn't been replaced or fixed. I called the customer service agent over and showed him it had not been replaced or repaired. He immediately went into the service area to ask about it and was told by someone in the garage area that the replacement/repair was never noted on the work order. Here is where I see a lack of communication. I now have my car back and the turn signal lens is repair/replaced BUT I will have to live with the tail gate issue since it appears it will never operate correctly. Nobody seems to know what is wrong or how to repair it. I believe it is probably a glitch in my car and although Kia has tried to correct all my repair issues concerning the tail gate, having to make five or six appointments was a little over the top. I will probably buy another Kia at some point and I do feel they did try to make me happy, but there is a lack of communication between the service department work orders and the customer service personal. Kia also called me and told me they would buy me full tank of gas and that never happened either. More

Family just purchased 3 Kias We just purchased 2 Kia Souls ! and 1 Kia Sorento Limited from Angelo and Leonard in Internet Sales. Very positive and exceptional experience. 3 tim We just purchased 2 Kia Souls ! and 1 Kia Sorento Limited from Angelo and Leonard in Internet Sales. Very positive and exceptional experience. 3 time we traded in and bought new cars from them. They are customer oriented and make the buying process a snap. Reasonable price and from past experience great service from their service department. More

Great Team! great team, Scot (in service) is excellent, I would recommend this service center to anyone. This our 5th Kia, Three from Bev Smith. we will be back. great team, Scot (in service) is excellent, I would recommend this service center to anyone. This our 5th Kia, Three from Bev Smith. we will be back. More

great service best in st lucie county Always go the extra mile for me if I need anything!! I have purchased 23 cars from bev smith kia and amanda in service is the best and angelo in sales Always go the extra mile for me if I need anything!! I have purchased 23 cars from bev smith kia and amanda in service is the best and angelo in sales is the only one I deal with! More

Salesman,Chris was great Great ,Chris was very helpful in my selection of my car .He showed me all the different cars that I could choose from. He supplied us with cold drinks Great ,Chris was very helpful in my selection of my car .He showed me all the different cars that I could choose from. He supplied us with cold drinks. A great representative of your company. Irving Gordon More

Excellent Service Scott the service manager was awesome. He was very professional and knew his stuff. He worked with me and explained everything to me, even the thing Scott the service manager was awesome. He was very professional and knew his stuff. He worked with me and explained everything to me, even the things I failed to know about my warranty. The girls in the waiting room were awesome, offering sandwiches and drinks, they went out of there way to make sure that everyone waiting was waiting in comfort. Thank you Bev Smith Kia for being the awesome staff that you are! More

caring, knowledgeable, efficient Amanda by service rep is always caring about both MY and my CARS needs. She knows the vehicles, efficient in scheduling and management of my service Amanda by service rep is always caring about both MY and my CARS needs. She knows the vehicles, efficient in scheduling and management of my service and time there and I could not be MORE PLEASED with my service experience at this dealership because of Amanda's attention to detail and enthusiasm in providing the very best customer service experience possible. More

Another Satisfied Customer!! Bill Gent was very easy to work with. He was very professional and helped schedule my appointment. Once I arrive, he made sure that everything that wa Bill Gent was very easy to work with. He was very professional and helped schedule my appointment. Once I arrive, he made sure that everything that was needed got done in a timely manner, He is always very helpful. My family currently owns 4 Kias. I would highly recommend them using Bev Smith Kia for all of their service needs. I would also recommend your sales department as well. Keep up the good work!! More

Hitch instillation Flawless service, excellent people! Angela introduced me to the service adviser Amanda, she arranged my hitch installation. Hitch installation was as Flawless service, excellent people! Angela introduced me to the service adviser Amanda, she arranged my hitch installation. Hitch installation was as expected on time and flawless. Gary More

Excellent experience! Scott and his team worked very hard to earn my business and made the whole experience wonderful! I will be recommending any of my friends that are lo Scott and his team worked very hard to earn my business and made the whole experience wonderful! I will be recommending any of my friends that are looking to buy a vehicle! Thank you all! More