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Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Lockport, IL

4.6
223 Reviews
Call Service Center (815) 524-0642

223 Reviews of Bettenhausen Chrysler Dodge Jeep Ram - Service Center

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October 12, 2024

Parts department manager, Mike did an excellent job with my tire and alignment proposal. Disappointed with the service department. Waiting for a 2 1/2 hr service estimate for tire installation and alignment More

by cizmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Heim
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Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We're glad to hear that Mike from our parts department provided excellent service with your tire and alignment proposal. However, we understand your disappointment with the service department and the extended wait time for your estimate. We also appreciate your feedback about the details regarding your vehicle's return. Your insights are valuable to us, and we'll use them to improve our processes. If you have any further concerns or suggestions, please feel free to reach out to us directly. We look forward to serving you better in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

Great fast service. Great service adviser. Very nice shop. Thanks for the help on our warranty job. More

by rock64john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's always our goal to provide fast and helpful service, especially with warranty jobs. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

The Service Dept is excellent. Always honest about what needs to be done with the vehicle. More

by dmcquaid1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our Service Department at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Honesty and integrity are essential to us, and we appreciate your recognition of our team's efforts. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

They fixed my Ram truck very quickly! ! I would go back there again. The service advisor was helpful! More

by giovanna18th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your great feedback! We're thrilled to hear that we could quickly get your Ram truck fixed and that our service advisor was helpful. We genuinely appreciate your support and look forward to seeing you again at Bettenhausen Chrysler Dodge Jeep RAM of Lockport! Safe travels! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

Manny was AWESOME! Efficient and outstanding customer service. He went above and beyond. The entire experience was effortless from start to finish. He truly takes pr More

by ajkorbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We greatly appreciate your kind words about Manny and are thrilled to hear that he provided you with such efficient and outstanding service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to make every experience seamless for our customers, and it’s great to know we succeeded. We look forward to seeing you again! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 09, 2024

Clean environment and nice people at all levels making sure I have everything I needed. More

by kevlam24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the clean environment and our team's dedication at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to make sure our customers have everything they need. We look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 08, 2024

Very clean, friendly staff. They made my recall process easier than I could've imagined. Very informative staff. More

by AMANDA1BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Mandra
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Oct 10, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport to be clean, friendly, and informative during your recall process. Our goal is to make every experience as smooth as possible, and it's great to know we succeeded with you. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 06, 2024

They are the best professional and Quality company will ever be associated with! I will never go to another place again they have taken care of me time and time again! More

by diamondsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Kwak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your glowing review! We truly appreciate your kind words and are thrilled to hear about your positive experiences with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team is dedicated to providing the best service and quality, and we're glad to have earned your trust. We look forward to taking care of you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 06, 2024

Efficient operation. Friendly knowledgeable staff. The waiting area is clean and comfortable. Overall, a nice experience! More

by Mike 67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Hayes
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Oct 08, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're thrilled to hear that you had a nice experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team takes pride in providing efficient service and creating a welcoming atmosphere. We look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 05, 2024

We had an appt for maintenance work on our Durango and everything was done in the time promised. Great service! Very friendly More

by lavergne0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Oct 08, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that your maintenance work on your Durango was completed on time and that you experienced great service from our team. We appreciate your kind words and hope to see you again at Bettenhausen Chrysler Dodge Jeep RAM of Lockport for your future needs! Sincerely, The Team at Bettenhausen CDJR of Lockport

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